10 ways to navigate a sea of managed service providers

For modern businesses, managed service providers (MSPs) are crucial in ensuring smooth IT operations and driving organizational success. 

Selecting an optimal MSP is paramount for businesses seeking to thrive in this digital era.

In the 482nd episode of the Outsource Accelerator Podcast, Amir Borsok, Head of Business Development at Reliasourcing, showcased their significance as a premier managed service provider. 

What are managed service providers?

Managed service providers (MSPs) are specialized firms that offer outsourced IT solutions to businesses of all sizes. 

Their services typically include managing, monitoring, and maintaining IT infrastructure and systems, such as networks, servers, and software applications. 

MSPs often provide:

• Proactive support
• Cybersecurity solutions
• Cloud computing service
• Strategic IT consulting

Reliasourcing positions itself “as a managed service, [operating] as a service company.” Amir explained, “We tend to take more of a dedicated project, build the process with the client, cater to [their] specific needs, and build the dedicated team for [them].”

With this, businesses can benefit from expert IT support without the need for in-house resources, allowing them to focus on core operations and objectives. 

How managed service providers support firms

Managed services greatly help organizations navigate the complexities of IT infrastructure and operations, especially in today’s fast-paced and technology-driven business world. 

How does Reliasourcing stand out? Amir said, “I think there’s still room and still a gap in this very saturated market for managed services and kind of operation partners…

To add this kind of value to a company is something that not all BPO or outsourcing companies do. A lot of them are more towards the seat leasing or more towards the staffing model…

More importantly, working with a tried and tested MSP such as Reliasourcing provides growing firms with the following advantages:

Expertise and specialized knowledge

MSPs bring a wealth of specialized knowledge to the table as they employ professionals with an in-depth understanding of various IT systems, technologies, and industry best practices.

This expertise allows MSPs to offer tailored solutions, proactive support, and strategic guidance to address specific business needs and challenges effectively.

Cost savings

Reliable MSPs typically have flexible pricing models, such as monthly subscriptions or pay-as-you-go plans, which help businesses avoid upfront capital expenses. 

In the case of Reliasourcing, they offer tailor-made solutions as opposed to other providers with fixed pricing packages. 

Amir pointed out that the company “tend[s] to be very flexible and very bespoke towards the client’s needs and really understand the opportunity and the opportunities potential…

And make adjustments from there and see if we can go in a different model from opportunity to opportunity, which allows us a bit more versatility in that sense.”

Reliasourcing helps minimize the risk of costly downtime through proactive monitoring and maintenance, allowing companies to save money in the long run. 

Enhanced security and risk management

Cybersecurity threats are a growing concern for businesses of all sizes. Luckily, MSPs implement robust cybersecurity measures, such as:

• Firewalls
• Antivirus software
• Intrusion detection systems
• Data encryption

They also provide regular security assessments, threat intelligence, and incident response services. Businesses can identify and address vulnerabilities before they result in breaches or data loss. 

An MSP enables companies to strengthen their security posture and protect sensitive information from cyber threats.

10 tips for choosing the most suitable managed service provider

Nothing beats partnering with a premier managed service provider that truly understands your business requirements.

Here are ten ways you can do so:

1. Assess your needs

Begin by identifying your specific IT needs and objectives. Determine what services you require, such as network management, cybersecurity, or cloud solutions.

2. Evaluate expertise and experience

Look for an MSP with relevant expertise and a proven track record in your industry. Consider their experience working with businesses of similar size and complexity.

3. Check references and reviews

Research the MSP’s reputation by checking client references and online reviews. Pay attention to feedback related to service quality, responsiveness, and reliability.

4. Look into the technology and tools used

Assess the MSP’s technology stack and the tools they use to manage and monitor your IT infrastructure.

In the podcast, Amir shared Reliansourcing’s plans in terms of technology upgrades this year. “We’re working on a few things internally…some pieces of AI in corporations…

And a certain element of technology or platform that we’re gonna launch probably later this year that’s gonna add tremendous value to what we already offer.”

Ensure that your provider utilizes modern solutions that align with your business objectives.

5. Assess scalability and flexibility

Choose an MSP capable of scaling its services to accommodate your business growth. Reliable managed service providers offer flexible solutions that can adapt to your evolving needs.

6. Review service level agreements (SLAs)

Carefully review SLAs to understand the level of service you can expect. Clarify response times, resolution processes, and escalation procedures for addressing issues.

7. Consider communication and support

Effective communication is essential for a successful partnership with MSPs. Evaluate their communication channels, availability, and responsiveness to ensure seamless support when needed.

8. Ensure compliance and security

Confirm that the MSP adheres to industry regulations and security standards relevant to your business. Data protection and compliance with laws like GDPR or HIPAA are critical considerations.

9. Look for proactive monitoring and maintenance

Choose an MSP that emphasizes proactive monitoring and maintenance to prevent issues before they arise. Regular assessments and updates can help optimize your IT environment for performance and security.

10. Seek alignment with your business goals

A strategic partnership focused on driving business outcomes can lead to greater success and satisfaction.

This is what Reliasourcing lives for. According to Amir, “In terms of the outsourcer’s perspective from the company’s end or the service provider’s end, we have to ensure that [this] process is going smoothly and really be an operation partner to the client to make him seem like, okay, this is really an extension of your team…

The availability is there, the responsiveness is there, the performance is there.”

Maximize your operational potential with the best MSP 

As businesses continue to navigate future technological trends, the role of managed service providers will only become more critical. 

This was apparent in Reliasourcing’s successful 2023. “We’re definitely in the hyper-growth mode. 2023 has been amazing for us. If I’m being honest, we grew tremendously,” Amir quoted.

Business landscapes will undoubtedly be shaped by innovations, digital transformation, and the ability to harness the power of technology effectively.

Choosing the right MSP will be instrumental in positioning firms for sustained growth and development.