Outsourcing customer service & support

Save up to 70% on staffing cost whilst driving innovation and growth

Your one-stop shop for startup outsourcing advice.  We cover:

  • Customer service outsourcing
  • Outsourcing advantages
  • Businesses that should outsource
  • Customer service jobs to outsource
  • Outsourced roles salary comparison
  • Customer service companies
  • Outsourcing success stories
  • Why outsource to the Philippines?
  • Hiring in-house vs outsourcing
  • Company vs. freelancer/agency
  • Testimonials: outsourcing works!
  • About Outsource Accelerator
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How we can help enhance your customer service & support with outsourcing

Why outsource customer service and support

Customer service is an essential part of your company because, like it or not, customers are the lifeblood of your business. Keeping customers happy and satisfied is of utmost importance. Even if you have the best products and services in the world, without customers, a business has no profit and has no reason to exist. Many companies do not have sufficient time and resources to maintain top-notch customer service and support services. Some want to focus more on creating excellent products and services, and so allotting time for customer service becomes secondary. There are companies that do not have enough employees dedicated for the sole purpose of serving their customers’ after-service or after-purchase needs. These businesses may do well for a while, but over time, as their clients and patrons increase, service may become bad enough for their customers to switch to a competitor brand in search of better customer support.

Outsource or do it in-house?

You do not want that to happen to your company, and so offering the best products and services should be equally as important as providing the best customer service and support to your clients. The Superstore helps you find a suitable outsourcing company to help with your customer service needs. A reliable BPO firm will help keep your customers happy and satisfied without placing an extra burden on your existing staff, letting them focus more on their core competencies.

Outsourcing customer service advantages for businesses

Outsourcing frees you up from worrying about paying taxes, benefits, bonuses, overtime, and other additional expenses that come with hiring a regular office-based employee. By outsourcing the less critical parts of your business, you allow your staff to focus more on growing your business faster, such as customer relationship building and doing more lead generation activities. Customer service outsourcing firms have years of experience dealing with different types of businesses, and have prepared the appropriate systems and processes to keep up with the times. Read more…

Types of businesses that should outsource customer service

Customer service outsourcing for businesses can range from providing services for handling inbound calls and email, as well as providing live chat support to your customers. Outsourcing is the best way to save on staffing cost while still receiving high-quality output. An outsourced team can handle all the backend stuff such as non-voice data entry tasks that come along with handling client inquiries. Read more…

Best customer service jobs to outsource

Commonly outsourced customer service tasks are usually frontline call handling roles that interacts with the customer either via phone, email or chat support. customer service representatives can also manage and set calendar appointments of your team, ensuring that there is no overlap between your team and the client. Other commonly outsourced tasks are accounting, lead generation, and human resources. Read more…

Customer service outsourced roles salary comparison

We have prepared a salary comparison table that shows the average salary per annum of the top outsourced jobs and roles. It indicates the price comparison between four different countries, namely the Philippines, the United States, Australia, and the United Kingdom. You can clearly see how cost-effective outsourcing in the Philippines is as compared to hiring employees from the three other locations. All amounts are in U.S. dollars (USD$) per hour and the estimate is based on a 40-hour work week in a 52-week year. Read more…

Outsourcing companies specialising in customer service

We highlight some outsourcing companies in the Philippines that specialize in customer service outsourcing. These companies have a proven track record of providing clients with services ranging from virtual assistance, customer service, bookkeeping and even lead generation. They already have the systems and processes in place to be able to adapt to your business needs. You can check each of their company page within our BPO directory to find out more about their services and company information. Read more…

Success stories in customer service outsourcing

The quality of product or service a company provides is best authenticated by the commendations of its happy and satisfied customers. You know that a business is doing great because of the validation it receives from its loyal clients. The same is true when it comes to customer service outsourcing. We have listed some success stories from clients who have outsourced and experienced first-hand how outsourcing drastically improved the way they do business, some of them even sent a video recording as a testimonial! Read more…

Customer service & support outsourcing benefits

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Average annual salary costs (USD )

Average monthly outsourcing expense (USD)

Entry level

Salary:
$400-$500pm

BPO seat fee:
$500-850pm

TOTAL:
$900-$1,350pm

Mid level

Salary:
$700-$800pm

BPO seat fee:
$500-850pm

TOTAL:
$1200-$1,650pm

Mid level

Salary:
$700-$800pm

BPO seat fee:
$500-850pm

TOTAL:
$1200-$1,650pm

Executive level

Salary:
$1,800-$2,200pm

BPO seat fee:
$500-850pm

TOTAL:
$2,300-$3,050pm

Customer service & support outsourcing salary comparison

All amounts are in U.S. dollars (USD$) per annum

  • JOBS
  • Accountant
  • Customer Service
  • Copy Writer
  • Graphic Artist
  • HR Manager
  • IT Representatives
  • Project Manager
  • Software Developer
  • Software Engineer
  • Technical Support
  • Team Leaders
  • Virtual Assistance
  • PHILIPPINES
  • $5,959
  • $3,337
  • $4,767
  • $3,883
  • $9,506
  • $5,722
  • $21,458
  • $7,221
  • $8,333
  • $4,638
  • $7,152
  • $2,285
  • U.S.
  • $67,190
  • $29,717
  • $56,600
  • $46,658
  • $78,007
  • $61,758
  • $108,000
  • $81,994
  • $109,087
  • $36,924
  • $75,823
  • $42,240
  • U.K.
  • $72,923
  • $22,137
  • $52,088
  • $38,668
  • $46,669
  • $24,741
  • $57,296
  • $39,913
  • $44,459
  • $35,225
  • $31,174
  • $39,066
  • AUSTRALIA
  • $58,479
  • $35,275
  • $62,653
  • $37,596
  • $66,518
  • $59,938
  • $86,029
  • $62,653
  • $62,653
  • $38,232
  • $45,428
  • $31,797

Customer service & support outsourcing service providers

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Customer service & support outsourcing success stories

Why outsource to the Philippines?

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Hiring in-house vs outsourcing

  •  
  • Salary & benefits
  • Hiring & training cost
  • Facilities and equipment
  • On-boarding and support
  • Quality control
  • Legal compliance
  • In-house
  • Expensive
  • Need recruiter/HR
  • Depreciating assets
  • Need manager
  • Time consuming
  • Can get expensive
  • Outsourced
  • Up to 70% cheaper
  • Provided by BPO company
  • Conducive workplace
  • Specialised trainers provided
  • Quality checks all throughout
  • Managed by BPO company

Using a BPO company vs. agency vs. freelancer vs. Upwork

  •  
  • Best rates
  • Quality control
  • Expand and scale
  • Operational backup
  • Leadership team
  • Trading and upskilling
  • Facilities and offices
  • BPO Company
  • Agency
  • -
  • -
  • -
  • -
  • -
  • -
  • Freelancer
  • -
  • -
  • Upwork
  • -
  • -

Get “The” Comprehensive Outsourcing Tool Kit

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  • The Strong Future of Outsourcing White Paper
  • Comprehensive Guide to Payroll & Salaries
  • Inside Outsourcing Blueprint
  • Outsourcing Savings Calculator & Report

Testimonials: outsourcing works!

Hear from business owners across the globe who use and benefit from outsourcing.

99.99% applicability: Outsourcing can applied to almost any business in almost any business sector

Transformative: Outsourcing is possibly the most transformative business tool available today

Save 70% on staffing costs: You can save as much as 70% on staffing costs, enabling your company to flourish

Drive innovation & growth: Access to cheaper more abundant resources allows your company to drive innovation and growth

About Outsource Accelerator

Outsource Accelerator is the trusted source for independent information & advisory for Philippines’ Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator is the world’s leading platform and marketplace for outsourcing. It specifically promotes Philippines outsourcing to the world.

The Outsource Accelerator website has over 3,000 articles, 200+ podcast episodes, and a comprehensive directory with 600+ BPOs… all designed to make it easier for clients to learn about, and engage with, outsourcing.

Independent trusted advice

Outsource Accelerator is not a BPO, and will never provide outsourcing services. That is why it can be trusted by everyone in outsourcing. We offer advisory services related to outsourcing, but not actually outsourcing.

Derek Gallimore

Derek Gallimore has been in business 20 years, outsourcing 6+ years and living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

How we can help enhance your customer service and support business with outsourcing

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