Outsourcing customer service & support

Save up to 70% on staffing cost whilst driving innovation and growth

Your one-stop shop for customer service outsourcing advice.  We cover:

  • Customer service outsourcing
  • Inbound call center
  • Customer service consultant
  • Inbound contact center
  • Outbound call center
  • Telephone answering service
  • Inbound customer service
  • Business answering service
  • Contact center outsourcing
  • Contact center solutions
  • Customer service call center
  • Customer service company
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Outsourcing customer service & support

The real estate industry has become intensely competitive these days with so many new companies and methodologies emerging.  Add to that the slower growth of the global economy, which requires the preservation of profits, whilst at the same time limiting expenses. Thus, it’s important to know about about any strategies which can help maximize your time in doing the most critical work that will bring in revenues and grow your business.

Outsourcing is one way to give yourself more time to concentrate on doing things that make the most impact on your financial bottom line. Other than that, your company would also be able to keep up with the current trends in the industry as you hire expert-level talents in their respective fields.

Real estate outsourcing is slowly becoming a ‘thing’ within the industry.  Increasingly, people in real estate are noticing, and realising the potential of outsourcing for their businesses.  As more real estate companies and businesses experience the benefits, then real estate outsourcing will continue to grow at the same impressive pace, of the last few years.  Apart from helping you focus on the vital aspect of your business, outsourcing can help you get more things done, cut down labor costs, and enhance customer experience. With all these advantages, moving into real estate outsourcing is indeed one the best decisions you can ever make for your business.

Outsource or do it in-house?

You do not want that to happen to your company, and so offering the best products and services should be equally as important as providing the best customer service and support to your clients. The Superstore helps you find a suitable outsourcing company to help with your customer service needs. A reliable BPO firm will help keep your customers happy and satisfied without placing an extra burden on your existing staff, letting them focus more on their core competencies.

Outsourcing customer service advantages for businesses

Outsourcing frees you up from worrying about paying taxes, benefits, bonuses, overtime, and other additional expenses that come with hiring a regular office-based employee. By outsourcing the less critical parts of your business, you allow your staff to focus more on growing your business faster, such as customer relationship building and doing more lead generation activities. Customer service outsourcing firms have years of experience dealing with different types of businesses, and have prepared the appropriate systems and processes to keep up with the times. Read more…

Types of businesses that should outsource customer service

Customer service outsourcing for businesses can range from providing services for handling inbound calls and email, as well as providing live chat support to your customers. Outsourcing is the best way to save on staffing cost while still receiving high-quality output. An outsourced team can handle all the backend stuff such as non-voice data entry tasks that come along with handling client inquiries. Read more…

Best customer service jobs to outsource

Commonly outsourced customer service tasks are usually frontline call handling roles that interacts with the customer either via phone, email or chat support. customer service representatives can also manage and set calendar appointments of your team, ensuring that there is no overlap between your team and the client. Other commonly outsourced tasks are accounting, lead generation, and human resources. Read more…

Customer service outsourced roles salary comparison

We have prepared a salary comparison table that shows the average salary per annum of the top outsourced jobs and roles. It indicates the price comparison between four different countries, namely the Philippines, the United States, Australia, and the United Kingdom. You can clearly see how cost-effective outsourcing in the Philippines is as compared to hiring employees from the three other locations. All amounts are in U.S. dollars (USD$) per hour and the estimate is based on a 40-hour work week in a 52-week year. Read more…

Outsourcing companies specialising in customer service

We highlight some outsourcing companies in the Philippines that specialize in customer service outsourcing. These companies have a proven track record of providing clients with services ranging from virtual assistance, customer service, bookkeeping and even lead generation. They already have the systems and processes in place to be able to adapt to your business needs. You can check each of their company page within our BPO directory to find out more about their services and company information. Read more…

Success stories in customer service outsourcing

The quality of product or service a company provides is best authenticated by the commendations of its happy and satisfied customers. You know that a business is doing great because of the validation it receives from its loyal clients. The same is true when it comes to customer service outsourcing. We have listed some success stories from clients who have outsourced and experienced first-hand how outsourcing drastically improved the way they do business, some of them even sent a video recording as a testimonial! Read more…

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14 outsourced customer service and support roles & candidates

Outsourcing gives you access to a wide range of qualified and highly motivated resources, at a fraction of the cost.  Here are 14 great examples!

The 6 key benefits of customer service & support outsourcing

See what you can save, connect today

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600+ suppliers

We connect you to the most suited of our 600+ BPO suppliers

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Independent

A completely independent, transparent and fair process
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Tailored

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6 customer service & support outsourcing success stories

Average monthly outsourcing costs (USD)

Here’s a guide to the typical ‘all-in’ costs of outsourcing roles.

These figures represent a good cross section of roles, and include the office space and hardware, recruitment and HR, employee salary, taxes and benefits, plus oversight and account management.

Entry-level role

Employee salary:
$400-$500pm

BPO seat fee:
$500-850pm

TOTAL COST:
$900-$1,350pm

Mid-level role

Employee salary:
$700-$800pm

BPO seat fee:
$500-850pm

TOTAL COST:
$1200-$1,650pm

Technical role

Employee salary:
$950-$1,200pm

BPO seat fee:
$500-850pm

TOTAL COST:
$1,450-$2,250pm

Executive level

Employee salary:
$1,800-$2,200pm

BPO seat fee:
$500-850pm

TOTAL COST:
$2,300-$3,050pm

Customer service & support outsourcing salary comparison chart

All amounts are in U.S. dollars (USD$) per annum

  • JOBS
  • Accountant
  • Customer Service
  • Copy Writer
  • Graphic Artist
  • HR Manager
  • IT Representatives
  • Project Manager
  • Software Developer
  • Software Engineer
  • Technical Support
  • Team Leaders
  • Virtual Assistance
  • PHILIPPINES
  • $5,959
  • $3,337
  • $4,767
  • $3,883
  • $9,506
  • $5,722
  • $21,458
  • $7,221
  • $8,333
  • $4,638
  • $7,152
  • $2,285
  • U.S.
  • $67,190
  • $29,717
  • $56,600
  • $46,658
  • $78,007
  • $61,758
  • $108,000
  • $81,994
  • $109,087
  • $36,924
  • $75,823
  • $42,240
  • U.K.
  • $72,923
  • $22,137
  • $52,088
  • $38,668
  • $46,669
  • $24,741
  • $57,296
  • $39,913
  • $44,459
  • $35,225
  • $31,174
  • $39,066
  • AUSTRALIA
  • $58,479
  • $35,275
  • $62,653
  • $37,596
  • $66,518
  • $59,938
  • $86,029
  • $62,653
  • $62,653
  • $38,232
  • $45,428
  • $31,797

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Example customer service & support outsourcing suppliers

Below are some of the verified outsourcing service providers that specialized in real estate. Outsource Accelerator can give you the best rates possible for your outsourcing needs.

Executive Boutique LLC is a US-owned and managed company. It was founded by experienced business…

5 articles
3 podcast
SOURCE PARTNER

From Switzerland to the Philippines. Arcanys is a Swiss software development outsourcing firm in the…

5 articles
3 podcast

24/7 is a Business Process Outsourcing and an Inbound and Outbound Call Center provider in…

5 articles
3 podcast
SOURCE PARTNER

Hammerjack’s expert team has more than 100 years combined business process outsourcing experience, have successfully…

5 articles
3 podcast

[24]7.ai is redefining the way companies interact with consumers. We help businesses attract and retain…

5 articles
3 podcast

Executive Boutique LLC is a US-owned and managed company. It was founded by experienced business…

5 articles
3 podcast

Recommended articles for customer service & support outsourcing

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12 reasons why you should outsource to the Philippines

Hiring in-house vs. outsourcing

  •  
  • Salary & benefits
  • Hiring & training cost
  • Facilities and equipment
  • On-boarding and support
  • Quality control
  • Legal compliance
  • In-house
  • Expensive
  • Need recruiter/HR
  • Depreciating assets
  • Need manager
  • Time consuming
  • Can get expensive
  • Outsourced
  • Up to 70% cheaper
  • Provided by BPO company
  • Conducive workplace
  • Specialised trainers provided
  • Quality checks all throughout
  • Managed by BPO company

Using a BPO supplier vs. agency vs. freelancer vs. Upwork

  •  
  • Best rates
  • Quality control
  • Expand and scale
  • Operational backup
  • Leadership team
  • Trading and upskilling
  • Facilities and offices
  • BPO Company
  • Agency
  • -
  • -
  • -
  • -
  • -
  • -
  • Freelancer
  • -
  • -
  • Upwork
  • -
  • -
MARKET-LEADING OUTSOURCING SERVICES

How we can help enhance your customer service & support business with outsourcing

FULL-TIME DEDICATED
STAFFING & FACILITIES

from $6 /hr
ALL-IN COST*
  • Simple pricing structure, all inclusive of the ff.
  • COMPLETE STAFFING
  • Dedicated full-time staffing
  • Highly qualified & professionalised workforce
  • Recruited specific to job description
  • Excellent English & cultural alignment
  • Vetting, training & onboarding
  • FULL SALARY, TAXES & BENEFITS
  • Gross basic salary, plus 13th month bonus (compulsory)
  • Government contributions (SSS,etc.) & Health insurance (inc. dependents)
  • FACILITIES
  • A-grade facilities in prime locations
  • Modern hardware, desk & equipment
  • Fast Internet, utilities & redundancy
  • Serviced office accessible 24x7*
  • ADMINISTRATION
  • Human resources, +/- recruitment services
  • Administration, corporate tax & compliance
  • IT support, security & redundancy
  • Company events & outings
  • BEST FOR
  • 1-50 staff (agile, varied roles)
  • Hands-on team management
  • Varying day-to-day deliverables
  • Cost-effective staff augmentation
see details

FULLY-MANAGED
SOLUTIONS

from $9 /hr
ALL-IN COST*
  • All of the ‘dedicated staffing & facilities’ PLUS
  • STRATEGIC ARCHITECTURE
  • Identifying facilities, location & outsourcing structure
  • Designing hierarchy, key roles & resources
  • Identifying the deliverables & key metrics
  • Process documentation & knowledge transfer
  • OPERATIONAL OVERSIGHT
  • Building the team & hierarchy
  • Defining the deliverables
  • Implementation & alignment
  • Alignment to HQ mission, objectives & culture
  • End-to-end setup & management
  • DELIVERABLE-BASED SOLUTIONS
  • KPI, targets & metrics
  • Process mapping
  • Operational management
  • Continuous improvement
  • RESULTS GUARANTEED
  • Ensuring best operational structure, prices, processes & results
  • BEST FOR
  • 5-50++ staff (structured teams)
  • Clearly defined, delineated & mapped processes
  • Hands-off team management
  • Existing, stable roles & processes
see details

Meet outsourcing experts and see inside BPOs

Outsource Accelerator is the trusted source for independent information & advisory for Philippines’ Business Process Outsourcing (BPO)

Connect with outsourcing experts

Outsource Accelerator knows a lot about outsourcing, but our real strength lies in our ability to bring together all the outsourcing sector’s experts into one room.

Our understanding of the Philippine outsourcing industry, and our connections to the BPOs and their owners and leaders, is unrivalled.

The Activation Consultation gets you direct access to these industry leaders and experts – it includes 12+ expert interviews, and can connect you to them direct.

Experience real BPO tours

The Activation Consultation gives you first-hand experiences and first-hand knowledge.  The consultation provides virtual BPO tours, to give you a real, behind-the-scenes experience of Manila’s BPO scene.

There is a lot of uncertainty surrounding outsourcing centers and staffing conditions. Some are concerned that staff are underpaid, and even treated unethically.

Join us on our virtual BPO tours and find out what its really like in a BPO.

Testimonials: outsourcing works!

Hear from business owners across the globe who use and benefit from outsourcing.

  • 99.99% applicability: Outsourcing can applied to almost any business in almost any business sector
  • Transformative: Outsourcing is possibly the most transformative business tool available today
  • Save 70% on staffing costs: You can save as much as 70% on staffing costs, enabling your company to flourish
  • Drive innovation & growth: Access to cheaper more abundant resources allows your company to drive innovation and growth

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About Outsource Accelerator

Outsource Accelerator is the trusted source for independent information & advisory for Philippines’ Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator is the world’s leading platform and marketplace for outsourcing. It specifically promotes Philippines outsourcing to the world.

The Outsource Accelerator website has over 3,000 articles, 200+ podcast episodes, and a comprehensive directory with 600+ BPOs… all designed to make it easier for clients to learn about, and engage with, outsourcing.

Independent trusted advice

Outsource Accelerator is not a BPO, and will never provide outsourcing services. That is why it can be trusted by everyone in outsourcing. We offer advisory services related to outsourcing, but not actually outsourcing.

Derek Gallimore

Derek Gallimore has been in business 20 years, outsourcing 6+ years and living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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