Outsourcing in hospitality

Save up to 70% on staffing cost whilst driving innovation and growth

Your one-stop shop for hospitality outsourcing advice.  We cover:

  • Hospitality outsourcing
  • Outsourcing advantages
  • Businesses that should outsource
  • Restaurant bookkeeping
  • Restaurant payroll
  • Hospitality outsourcing companies
  • Property management outsourcing
  • Outsourced property services
  • Outsourced restaurant accounting
  • Company vs. freelancer/agency
  • Testimonials: outsourcing works!
  • About Outsource Accelerator
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How we can help enhance your hospitality business with outsourcing

Outsourcing for hospitality sector

For the past decades, the hospitality industry has generated billions of dollars in revenue. This phenomenon gave birth to start-up boutique hotels and bed and breakfast offering cheap accommodation to clients. To keep up with the fierce competition, hotels are facing extreme pressure to keep rates at a bare minimum while maintaining the quality of experience they provide. From technical functions such as equipment maintenance to housekeeping-related tasks, hotels are turning to outsource to cut on operational costs. Allowing their in-house team to focus on improving the areas where guests commonly get in contact with.

When you outsource your room reservations function, the money spent hiring a full-time receptionist can be invested in your housekeeping department who maintains areas that affect your guest’ experience. When outsourcing a part of your service departments, it is critical to choose a partner who understands their role in your operations. After all, being in the hospitality business is more than just offering a room rather an experience your guests will take as they go.

Outsourcing advantages for hospitality businesses

In the hospitality sector, outsourcing is a common business strategy almost all hotel managers practice. With a promise of significant savings coupled with the possibility of increased employee performance and efficiency, it is no wonder why many business owners find this option extremely tempting. In fact, the functions being outsourced have continuously widened over the past years with hoteliers stretching its limits to hotel operations that were traditionally done in-house. Read more…

Types of hospitality businesses that should outsource

Partial outsourcing is very common in the hospitality industry. A good example is full-service hotels hiring outsourcing providers to manager their accounting processes. Not only do they save on labor costs, they also gain access to experienced and skilled CPA’s across the world. Aside from hotels, AirBnb owners and rental property landlords are no stranger to this business strategy. Since they struggle to manage everything at once, they hire virtual assistants to handle their reservations and customer service. Read more…

Best hospitality jobs to outsource

Outsourcing certain hotel functions, especially the non-essential ones, can be advantageous to your operations and finances. Traditionally, only the tasks that require less customer contact are commonly outsourced. Some of these functions include project management, help-desk support, and maintenance. To some well-established companies that already have a solid customer base, relocating their accommodations and reservations department to offshore outsourcing firms seems a practical solution. This helps them cope with the increasing influx of guests on a regular basis. Read more…

Hospitality outsourced roles salary comparison

We have prepared a salary comparison table that shows the average salary per annum of the top outsourced hospitality jobs and roles. It indicates the price comparison between four different countries, namely the Philippines, the United States, Australia, and the United Kingdom. You can clearly see how cost-effective outsourcing in the Philippines is as compared to hiring employees from the three other locations. All amounts are in U.S. dollars (USD$) per hour and the estimate is based on a 40-hour work week in a 52-week year. Read more…

Outsourcing companies specialising in hospitality

We highlight some outsourcing companies in the Philippines that specialize in providing services for businesses in the hospitality sector. These companies have a proven track record of providing hospitality clients with services ranging from virtual assistance, customer service, bookkeeping and even lead generation. They already have the systems and processes in place to be able to adapt to your business needs. You can check each of their company page within our BPO directory to find out more about their services and company information. Read more…

Success stories in hospitality outsourcing

The quality of product or service a company provides is best authenticated by the commendations of its happy and satisfied customers. You know that a business is doing great because of the validation it receives from its loyal clients. The same is true when it comes to hospitality outsourcing. We have listed some success stories from clients who are in the hospitality business that has outsourced and experienced first-hand how outsourcing drastically improved the way they do business, some of them even sent a video recording as a testimonial! Read more…

Hospitality outsourcing benefits

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Average annual salary costs (USD )

Average monthly outsourcing costs (USD)

Here’s a guide to the typical ‘all-in’ costs of outsourcing roles.

These figures represent a good cross section of roles, and include the office space and hardware, recruitment and HR, employee salary, taxes and benefits, plus oversight and account management.

Entry-level role

Employee salary:
$400-$500pm

BPO seat fee:
$500-850pm

TOTAL COST:
$900-$1,350pm

Mid-level role

Employee salary:
$700-$800pm

BPO seat fee:
$500-850pm

TOTAL COST:
$1200-$1,650pm

Technical role

Employee salary:
$950-$1,200pm

BPO seat fee:
$500-850pm

TOTAL COST:
$1,450-$2,250pm

Executive level

Employee salary:
$1,800-$2,200pm

BPO seat fee:
$500-850pm

TOTAL COST:
$2,300-$3,050pm

Hospitality outsourcing salary comparison

All amounts are in U.S. dollars (USD$) per annum

  • JOBS
  • Accountant
  • Customer Service
  • Copy Writer
  • Graphic Artist
  • HR Manager
  • IT Representatives
  • Project Manager
  • Software Developer
  • Software Engineer
  • Technical Support
  • Team Leaders
  • Virtual Assistance
  • PHILIPPINES
  • $5,959
  • $3,337
  • $4,767
  • $3,883
  • $9,506
  • $5,722
  • $21,458
  • $7,221
  • $8,333
  • $4,638
  • $7,152
  • $2,285
  • U.S.
  • $67,190
  • $29,717
  • $56,600
  • $46,658
  • $78,007
  • $61,758
  • $108,000
  • $81,994
  • $109,087
  • $36,924
  • $75,823
  • $42,240
  • U.K.
  • $72,923
  • $22,137
  • $52,088
  • $38,668
  • $46,669
  • $24,741
  • $57,296
  • $39,913
  • $44,459
  • $35,225
  • $31,174
  • $39,066
  • AUSTRALIA
  • $58,479
  • $35,275
  • $62,653
  • $37,596
  • $66,518
  • $59,938
  • $86,029
  • $62,653
  • $62,653
  • $38,232
  • $45,428
  • $31,797

Hospitality outsourcing service providers

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Hospitality outsourcing success stories

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Hiring in-house vs outsourcing

  •  
  • Salary & benefits
  • Hiring & training cost
  • Facilities and equipment
  • On-boarding and support
  • Quality control
  • Legal compliance
  • In-house
  • Expensive
  • Need recruiter/HR
  • Depreciating assets
  • Need manager
  • Time consuming
  • Can get expensive
  • Outsourced
  • Up to 70% cheaper
  • Provided by BPO company
  • Conducive workplace
  • Specialised trainers provided
  • Quality checks all throughout
  • Managed by BPO company

Using a BPO company vs. agency vs. freelancer vs. Upwork

  •  
  • Best rates
  • Quality control
  • Expand and scale
  • Operational backup
  • Leadership team
  • Trading and upskilling
  • Facilities and offices
  • BPO Company
  • Agency
  • -
  • -
  • -
  • -
  • -
  • -
  • Freelancer
  • -
  • -
  • Upwork
  • -
  • -

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Testimonials: outsourcing works!

Hear from business owners across the globe who use and benefit from outsourcing.

99.99% applicability: Outsourcing can applied to almost any business in almost any business sector

Transformative: Outsourcing is possibly the most transformative business tool available today

Save 70% on staffing costs: You can save as much as 70% on staffing costs, enabling your company to flourish

Drive innovation & growth: Access to cheaper more abundant resources allows your company to drive innovation and growth

About Outsource Accelerator

Outsource Accelerator is the trusted source for independent information & advisory for Philippines’ Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator is the world’s leading platform and marketplace for outsourcing. It specifically promotes Philippines outsourcing to the world.

The Outsource Accelerator website has over 3,000 articles, 200+ podcast episodes, and a comprehensive directory with 600+ BPOs… all designed to make it easier for clients to learn about, and engage with, outsourcing.

Independent trusted advice

Outsource Accelerator is not a BPO, and will never provide outsourcing services. That is why it can be trusted by everyone in outsourcing. We offer advisory services related to outsourcing, but not actually outsourcing.

Derek Gallimore

Derek Gallimore has been in business 20 years, outsourcing 6+ years and living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

How we can help enhance your hospitality business with outsourcing

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