Outsourcing in hospitality
Save up to 70% on staffing cost whilst driving innovation and growth
Your one-stop shop for hospitality outsourcing advice. We cover:
For the past decades, the hospitality industry has generated billions of dollars in revenue. This phenomenon gave birth to start-up boutique hotels and bed and breakfast offering cheap accommodation to clients. To keep up with the fierce competition, hotels are facing extreme pressure to keep rates at a bare minimum while maintaining the quality of experience they provide. From technical functions such as equipment maintenance to housekeeping-related tasks, hotels are turning to outsource to cut on operational costs. Allowing their in-house team to focus on improving the areas where guests commonly get in contact with.
When you outsource your room reservations function, the money spent hiring a full-time receptionist can be invested in your housekeeping department who maintains areas that affect your guest’ experience. When outsourcing a part of your service departments, it is critical to choose a partner who understands their role in your operations. After all, being in the hospitality business is more than just offering a room rather an experience your guests will take as they go.
In the hospitality sector, outsourcing is a common business strategy almost all hotel managers practice. With a promise of significant savings coupled with the possibility of increased employee performance and efficiency, it is no wonder why many business owners find this option extremely tempting. In fact, the functions being outsourced have continuously widened over the past years with hoteliers stretching its limits to hotel operations that were traditionally done in-house. Read more…
Partial outsourcing is very common in the hospitality industry. A good example is full-service hotels hiring outsourcing providers to manager their accounting processes. Not only do they save on labor costs, they also gain access to experienced and skilled CPA’s across the world. Aside from hotels, AirBnb owners and rental property landlords are no stranger to this business strategy. Since they struggle to manage everything at once, they hire virtual assistants to handle their reservations and customer service. Read more…
Outsourcing certain hotel functions, especially the non-essential ones, can be advantageous to your operations and finances. Traditionally, only the tasks that require less customer contact are commonly outsourced. Some of these functions include project management, help-desk support, and maintenance. To some well-established companies that already have a solid customer base, relocating their accommodations and reservations department to offshore outsourcing firms seems a practical solution. This helps them cope with the increasing influx of guests on a regular basis. Read more…
We have prepared a salary comparison table that shows the average salary per annum of the top outsourced hospitality jobs and roles. It indicates the price comparison between four different countries, namely the Philippines, the United States, Australia, and the United Kingdom. You can clearly see how cost-effective outsourcing in the Philippines is as compared to hiring employees from the three other locations. All amounts are in U.S. dollars (USD$) per hour and the estimate is based on a 40-hour work week in a 52-week year. Read more…
We highlight some outsourcing companies in the Philippines that specialize in providing services for businesses in the hospitality sector. These companies have a proven track record of providing hospitality clients with services ranging from virtual assistance, customer service, bookkeeping and even lead generation. They already have the systems and processes in place to be able to adapt to your business needs. You can check each of their company page within our BPO directory to find out more about their services and company information. Read more…
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Here’s a guide to the typical ‘all-in’ costs of outsourcing roles.
These figures represent a good cross section of roles, and include the office space and hardware, recruitment and HR, employee salary, taxes and benefits, plus oversight and account management.
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All amounts are in U.S. dollars (USD$) per annum
“I have used Alex to provide myself and my students with Virtual Assistants from the Philippines. Alex is always mindful of our needs to find the best quality person for the job. Alex handles all the co-ordination, payments, and issues with the VA’s that make it easy to do business who are in the Philippines.”
“I have worked with VA4REI since 2012 and it’s the best business decision I have made, having a reliable, knowledgeable and dependable virtual assistant which with very little training can help do all do little things that my business requires such as data entry, data sorting, marketing, etc. that is extremely necessary but time-consuming and low income producing, being able to delegate that so I can focus on high income-producing activities is the best decision I have done for my business.”
“We are very excited about the future of our business and embracing new technology as well as having a permanent solution for our staffing requirements. I can highly recommend PMVA’s Service”
“I can honestly say that by outsourcing our Property Management tasks with the help of PMVA has allowed us to keep on track with our rent roll growth goals.”
“We’ve been extremely happy with our decision to work with Sourcefit. Our industry is extremely competitive and outsourcing has been an important part of our strategy to lower costs and boost service levels. Sourcefit has provided excellent staff and helped us to integrate them with our local team and our overall process. We’ve been extremely happy with our decision to work with them.”
“All those jobs that you and your people don’t like doing, or just don’t have time suddenly get all the love and attention to streamline your day to day business and system. You have to be mad not to get on board for this value.”
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Hear from business owners across the globe who use and benefit from outsourcing.
99.99% applicability: Outsourcing can applied to almost any business in almost any business sector
Transformative: Outsourcing is possibly the most transformative business tool available today
Save 70% on staffing costs: You can save as much as 70% on staffing costs, enabling your company to flourish
Drive innovation & growth: Access to cheaper more abundant resources allows your company to drive innovation and growth
Outsource Accelerator is the trusted source for independent information & advisory for Philippines’ Business Process Outsourcing (BPO)
Outsource Accelerator is the world’s leading platform and marketplace for outsourcing. It specifically promotes Philippines outsourcing to the world.
The Outsource Accelerator website has over 3,000 articles, 200+ podcast episodes, and a comprehensive directory with 600+ BPOs… all designed to make it easier for clients to learn about, and engage with, outsourcing.
Outsource Accelerator is not a BPO, and will never provide outsourcing services. That is why it can be trusted by everyone in outsourcing. We offer advisory services related to outsourcing, but not actually outsourcing.
Derek Gallimore has been in business 20 years, outsourcing 6+ years and living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.
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