The telecommunication sector is a fast-changing industry. To survive in the competition, players should be inventive and keep up with the rapid growth of technological advancements. All while keeping their overhead costs down. How should one do this?
One way to do this is through outsourcing—a business strategy in which a company relocates a function to another country for lower labor costs. This approach is very common in the telecom sector that at almost every process, one or more jobs are done overseas.
When you partner with an outsourcing vendor, you’re only paying for capacity use and/or the services rendered. With this, your customer still receives the same level of quality service from your company without the expense of purchasing a new equipment which typically gets a huge chunk of your capital expenditures.
For small telecom operators, outsourcing is a way to save on overhead expenses. But for larger industry players, it helps them gain greater control over their operations and gives them flexibility they need when a certain department needs to scale up or scale down. Since they have resources readily available, hiring a trusted outsourcing partner also allows a business to introduce new products quickly. Read more…
Small and large telecommunication companies hire outsourcing service providers for technical and customer support, be it for voice and non-voice purposes. For small companies, this option is considered as part of a strategy to cut costs. While for larger telecom corporations, this approach is solely for the purpose of technological advancement and expansion. Read more…
Outsourcing is one of the most common trends in the telecom sector. For years, functions which were traditionally done in-house such as customer support, IT management, and payroll are now being relocated to another country with lower salary raters. Third-party companies have a large pool of trained staff readily available, so it makes it easier for their clients to easily scale up and ramp down when a certain need arises. Read more…
We have prepared a salary comparison table that shows the average salary per annum of the top outsourced telecommunications jobs and roles. It indicates the price comparison between four different countries, namely the Philippines, the United States, Australia, and the United Kingdom. You can clearly see how cost-effective outsourcing in the Philippines is as compared to hiring employees from the three other locations. All amounts are in U.S. dollars (USD$) per hour and the estimate is based on a 40-hour work week in a 52-week year. Read more…
We highlight some outsourcing companies in the Philippines that specialize in providing services for businesses in the telecommunications sector. These companies have a proven track record of providing telecommunication clients with services ranging from virtual assistance, customer service, bookkeeping and even lead generation. They already have the systems and processes in place to be able to adapt to your business needs. You can check each of their company page within our BPO directory to find out more about their services and company information. Read more…
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Here’s a guide to the typical ‘all-in’ costs of outsourcing roles.
These figures represent a good cross section of roles, and include the office space and hardware, recruitment and HR, employee salary, taxes and benefits, plus oversight and account management.
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All amounts are in U.S. dollars (USD$) per annum
“BT is the world’s leading telecom company and we depend on our development partners to help us achieve or targets. Most of our work is done offshore and it is done by TechMahindra.”
“Thank you for responding so quickly, knowledgeably and effectively to my query. And this is not the first time! There is a stark difference between contacting Next Telecom and contacting Telstra, Optus, AAPT, and that difference is very much appreciated.”
“Great company to deal with. Very professional and responsive for all our telecommunications needs. We have forged a winning partnership with satisfying results.”
“Good customer service. Any issues are resolved quickly to our satisfaction.”
“As a long distance provider serving our customers it was important to us having Ellora as our partner. Ellora was able to offer our customer service in different languages and this was a huge success for us as we saved money and increase our customer satisfaction. Ellora has been a terrific partner to our organization for 7 years now.”
“We are very pleased with the assistance Ellora has provided our business customers in both technical support and customer service. The entire team at Ellora is professional, knowledgeable and go above and beyond to provide a positive experience for our customers. Their continued efforts have allowed us to achieve and surpass our customer satisfaction goals. We look forward to a continuing and growing relationship with the Ellora team.”
Get up to speed in outsourcing with this comprehensive tool kit.
Hear from business owners across the globe who use and benefit from outsourcing.
99.99% applicability: Outsourcing can applied to almost any business in almost any business sector
Transformative: Outsourcing is possibly the most transformative business tool available today
Save 70% on staffing costs: You can save as much as 70% on staffing costs, enabling your company to flourish
Drive innovation & growth: Access to cheaper more abundant resources allows your company to drive innovation and growth
Outsource Accelerator is the trusted source for independent information & advisory for Philippines’ Business Process Outsourcing (BPO)
Outsource Accelerator is the world’s leading platform and marketplace for outsourcing. It specifically promotes Philippines outsourcing to the world.
The Outsource Accelerator website has over 3,000 articles, 200+ podcast episodes, and a comprehensive directory with 600+ BPOs… all designed to make it easier for clients to learn about, and engage with, outsourcing.
Outsource Accelerator is not a BPO, and will never provide outsourcing services. That is why it can be trusted by everyone in outsourcing. We offer advisory services related to outsourcing, but not actually outsourcing.
Derek Gallimore has been in business 20 years, outsourcing 6+ years and living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.