Outsourcing in travel
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The travel industry is among the fastest building and one of the biggest revenue-generating industry. But with a lot of new companies emerging and the rise of technology, the travel industry has become more advanced and challenging. People travel for both leisure and business and especially during the peak season, the volume of customers in the travel sector can be hectic. Add that to the meticulous needs of the customers that have to be met to give them an affordable but also the most valuable travel experience, the process involved in which requires a great depth of detail. From handling ticketing processes to reservations and bookings for accommodation, dining, and other activities and tours, these functions can drain a business’ operation costs and resources.
When you outsource the time-consuming, redundant, and less critical business functions, you free up the time of your staff in doing tasks like data entry and management. For small travel businesses, outsourcing means you can save a significant amount in hiring a full-time receptionist or office assistant. With the roster of highly skilled and experienced outsourcing firms, you can also gain access to specialized employees and resources that can make your business functions and process seamless and available online to leverage the access to technology. When outsourcing any part of your business, it is necessary that you choose a partner who can better the job you are doing.
Outsourcing business functions frees up your time and resources in doing non-revenue and redundant office tasks such as data entry and management, call and chat support, ticketing, bookings, and reservations. By outsourcing these less critical business processes, you can redirect you and your staff’s attention to more profit-generating efforts for your business such as promotions and customer-relationship building. Travel outsourcing companies have years’ worth of skills and experiences in handling the needs of the industry. They have a roster of highly competitive employees specializing in various service areas as well as appropriate and seamless systems to keep up with the demands of the current travel industry. Read more…
Outsourcing is a fairly common business practice in the travel industry. One of the most common examples is online and independent travel agencies hiring an outsourcing partner to provide a virtual assistant that can do back office tasks and processes, such as data entry for booking and reservations. Aside from this, it significantly reduces the overall cost of hiring a regular office-based employee; it also makes the entire ticketing, booking, and reservation process seamless and available online to cater to more customers. Aside from travel agencies, tourist attractions, such as museums and amusement parks, owners are familiar with this strategy especially when it comes to managing the increased volume of customers during the peak season. Read more…
Outsourced travel tasks usually involve back office-related tasks and functions that take a lot of time and effort to fulfill, such as ticketing which involves a high process time. An outsourcing partner can seamlessly shorten and quicken the tedious process of handling and distribution of tickets and queries. A virtual assistant can also serve as extra staff to do the booking and reservations of hotels and accommodation, restaurants and dining, tours, appointments, and other activities and excursions. Other commonly outsourced tasks in the travel sector also include finance and accounting, customer care and service, and marketing. Read more…
We have prepared a salary comparison table that shows the average salary per annum of the top outsourced travel jobs and roles. It indicates the price comparison between four different countries, namely the Philippines, the United States, Australia, and the United Kingdom. You can clearly see how cost-effective outsourcing in the Philippines is as compared to hiring employees from the three other locations. All amounts are in U.S. dollars (USD$) per hour and the estimate is based on a 40-hour work week in a 52-week year. Read more…
We highlight some outsourcing companies in the Philippines that specialize in providing services for businesses in the travel sector. These companies have a proven track record of providing travel clients with services ranging from virtual assistance, customer service, bookkeeping and even lead generation. They already have the systems and processes in place to be able to adapt to your business needs. You can check each of their company page within our BPO directory to find out more about their services and company information. Read more…
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Here’s a guide to the typical ‘all-in’ costs of outsourcing roles.
These figures represent a good cross section of roles, and include the office space and hardware, recruitment and HR, employee salary, taxes and benefits, plus oversight and account management.
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All amounts are in U.S. dollars (USD$) per annum
“I have used Alex to provide myself and my students with Virtual Assistants from the Philippines. Alex is always mindful of our needs to find the best quality person for the job. Alex handles all the co-ordination, payments, and issues with the VA’s that make it easy to do business who are in the Philippines.”
“I have worked with VA4REI since 2012 and it’s the best business decision I have made, having a reliable, knowledgeable and dependable virtual assistant which with very little training can help do all do little things that my business requires such as data entry, data sorting, marketing, etc. that is extremely necessary but time-consuming and low income producing, being able to delegate that so I can focus on high income-producing activities is the best decision I have done for my business.”
“We are very excited about the future of our business and embracing new technology as well as having a permanent solution for our staffing requirements. I can highly recommend PMVA’s Service”
“I can honestly say that by outsourcing our Property Management tasks with the help of PMVA has allowed us to keep on track with our rent roll growth goals.”
“We’ve been extremely happy with our decision to work with Sourcefit. Our industry is extremely competitive and outsourcing has been an important part of our strategy to lower costs and boost service levels. Sourcefit has provided excellent staff and helped us to integrate them with our local team and our overall process. We’ve been extremely happy with our decision to work with them.”
“All those jobs that you and your people don’t like doing, or just don’t have time suddenly get all the love and attention to streamline your day to day business and system. You have to be mad not to get on board for this value.”
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99.99% applicability: Outsourcing can applied to almost any business in almost any business sector
Transformative: Outsourcing is possibly the most transformative business tool available today
Save 70% on staffing costs: You can save as much as 70% on staffing costs, enabling your company to flourish
Drive innovation & growth: Access to cheaper more abundant resources allows your company to drive innovation and growth
Outsource Accelerator is the trusted source for independent information & advisory for Philippines’ Business Process Outsourcing (BPO)
Outsource Accelerator is the world’s leading platform and marketplace for outsourcing. It specifically promotes Philippines outsourcing to the world.
The Outsource Accelerator website has over 3,000 articles, 200+ podcast episodes, and a comprehensive directory with 600+ BPOs… all designed to make it easier for clients to learn about, and engage with, outsourcing.
Outsource Accelerator is not a BPO, and will never provide outsourcing services. That is why it can be trusted by everyone in outsourcing. We offer advisory services related to outsourcing, but not actually outsourcing.
Derek Gallimore has been in business 20 years, outsourcing 6+ years and living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.