Outsourcing in utilities & energy
Save up to 70% on staffing cost whilst driving innovation and growth
Your one-stop shop for utilities & energy outsourcing advice. We cover:
Because the utilities & energy sector is an evolving industry, companies need to overcome various challenges to achieve their potential. However, with the pressure on price cuts and higher fuel costs, they must compete with other utility companies. Furthermore, they need to deal with social and political influences on security and environmental concerns. These companies must focus on the integration of distribution, production, and customer service.
But, because of the rapid changes in the industry, they are now focusing on one aspect of the business to be competitive and remain ahead of the pack. Outsourcing for public utilities helps them to focus on their core competencies, while relying on an experienced company to provide quality customer service.
At present, the customer is more powerful than the service provider. Since public utility companies are offering the same product, they compete with each other by providing superior customer service. Also, as they need to increase revenues without increasing prices, they tend to improve operational efficiency by outsourcing some of their operations to enhance customer service and bring in higher productivity.
Public utility firms outsource because they need temporary workers for research and development, sales, and other short-lived projects. Outsourcing offers access to specialized experience and expertise and reduces costs, allowing the business to focus on its core activities and accelerate the development schedules.
Instead of having full-time employees, outsourcing provides a workforce during peak demands. Also, it prevents any disruption in the business process due to the continuous layoff and hires cycles. Read more…
Any public utility firm can outsource its billing and other customer-related information systems. Also, many public utility firms outsource their meter reading activities to companies that have the infrastructure and product. They hire companies to develop their IT requirements. They also outsource some business activities like research and development and contract management. Most public utility companies outsource their demands to increase their product and service offerings, improve customer service, and reduce costs. Read more…
Outsourcing billing means that a company will design, handle, and process the billing data of each customer in the utility company database. Then, it also takes care of mailing or delivering the printed bill. Most customers prefer to receive the bill through email. They also want the option to pay it online. Public utilities can outsource this service to a legitimate company with the necessary infrastructure. These can also outsource customer service and correspondence automation. Read more…
We have prepared a salary comparison table that shows the average salary per annum of the top outsourced public utilities jobs and roles. It indicates the price comparison between four different countries, namely the Philippines, the United States, Australia, and the United Kingdom. You can clearly see how cost-effective outsourcing in the Philippines is as compared to hiring employees from the three other locations. All amounts are in U.S. dollars (USD$) per hour and the estimate is based on a 40-hour work week in a 52-week year. Read more…
We highlight some outsourcing companies in the Philippines that specialize in providing services for businesses in the public utilities sector. These companies have a proven track record of providing public utilities clients with services ranging from virtual assistance, customer service, bookkeeping and even lead generation. They already have the systems and processes in place to be able to adapt to your business needs. You can check each of their company page within our BPO directory to find out more about their services and company information. Read more…
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Here’s a guide to the typical ‘all-in’ costs of outsourcing roles.
These figures represent a good cross section of roles, and include the office space and hardware, recruitment and HR, employee salary, taxes and benefits, plus oversight and account management.
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All amounts are in U.S. dollars (USD$) per annum
“I have used Alex to provide myself and my students with Virtual Assistants from the Philippines. Alex is always mindful of our needs to find the best quality person for the job. Alex handles all the co-ordination, payments, and issues with the VA’s that make it easy to do business who are in the Philippines.”
“I have worked with VA4REI since 2012 and it’s the best business decision I have made, having a reliable, knowledgeable and dependable virtual assistant which with very little training can help do all do little things that my business requires such as data entry, data sorting, marketing, etc. that is extremely necessary but time-consuming and low income producing, being able to delegate that so I can focus on high income-producing activities is the best decision I have done for my business.”
“We are very excited about the future of our business and embracing new technology as well as having a permanent solution for our staffing requirements. I can highly recommend PMVA’s Service”
“I can honestly say that by outsourcing our Property Management tasks with the help of PMVA has allowed us to keep on track with our rent roll growth goals.”
“We’ve been extremely happy with our decision to work with Sourcefit. Our industry is extremely competitive and outsourcing has been an important part of our strategy to lower costs and boost service levels. Sourcefit has provided excellent staff and helped us to integrate them with our local team and our overall process. We’ve been extremely happy with our decision to work with them.”
“All those jobs that you and your people don’t like doing, or just don’t have time suddenly get all the love and attention to streamline your day to day business and system. You have to be mad not to get on board for this value.”
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Hear from business owners across the globe who use and benefit from outsourcing.
99.99% applicability: Outsourcing can applied to almost any business in almost any business sector
Transformative: Outsourcing is possibly the most transformative business tool available today
Save 70% on staffing costs: You can save as much as 70% on staffing costs, enabling your company to flourish
Drive innovation & growth: Access to cheaper more abundant resources allows your company to drive innovation and growth
Outsource Accelerator is the trusted source for independent information & advisory for Philippines’ Business Process Outsourcing (BPO)
Outsource Accelerator is the world’s leading platform and marketplace for outsourcing. It specifically promotes Philippines outsourcing to the world.
The Outsource Accelerator website has over 3,000 articles, 200+ podcast episodes, and a comprehensive directory with 600+ BPOs… all designed to make it easier for clients to learn about, and engage with, outsourcing.
Outsource Accelerator is not a BPO, and will never provide outsourcing services. That is why it can be trusted by everyone in outsourcing. We offer advisory services related to outsourcing, but not actually outsourcing.
Derek Gallimore has been in business 20 years, outsourcing 6+ years and living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.