“C3/CustomerContactChannels set up shop over three decades ago offering high-powered customer management services. Their core competency what sets them apart from the rest in the industry are values, client engagement, and performance optimization skills that they bring to the table.
C3/CustomerContactChannels offers structured programs in performance management through an analysis methodology, understanding the problem, if any, developing a program and finally improving the asset value of the workforce. Keeping abreast of social media through monitoring positive and negative feedback of the brand, RSS and message boards to ensure brand value. The interactive web response through analytics using the C3 paradigm drives efficiency through a software program that is interactive for every web-enabled device.
C3 provides back office support, through data mining, data entry, word processing, document indexing, communication through email and facsimile, and other customer contact programs. Customer service through structured interaction over the internet via email, communication via the phone, chatting, ensures that the client’s needs are kept on the top of the list. Technical support is on the range of services provided by the firm in case of a glitch. The technical staff is hands on with their knowledge providing the best advice and solutions round the clock.