ECE Consulting Group

ECE Consulting Group is an exceptional customer service outsourcing company headquartered in Miami, Florida. Their full name, Extraordinary Customer Experience Consulting Group, shows their dedication to improving clients’ customer satisfaction.

Since 2008, the firm’s 100-200 employees have provided high-quality, low-cost customer service with an “industry-high retention rate” for businesses in industries including legal, accounting, e-commerce, telecommunications, and more.

ECE Consulting Group strives to provide highly-rated customer service solutions at a lower cost than competitors, improving business’ customer satisfaction while remaining affordable at scale. The firm offers services including data entry, QA management, and live customer support to HR, recruiting, and accounting.

In every field of service, the firm focuses on gathering and analyzing data for a personalized approach. From setting performance metrics, tracking and measuring performance, and gathering data, like call resolution, the firm makes data-driven decisions to guide their agents and strategy.

ECE Consulting Group is an outstanding customer service outsourcing firm that provides the following services:

• E-commerce Transaction Management
• Data Entry and Quality Assurance
• 24/7 Live and In-App Support
• Social Media Management and Content Moderation
• Inbound Calls and Outbound Service Calls
• Customer Loyalty and Retention
• Prospecting and Lead Generation
• Recruiting and HR Services
• Accounting
• Financial Analysis
• QA Management
• Call Monitoring
• Root-Cause Analysis (RCA)
• E-mail/Chat Audit and Quality
• Remote Coaching
• Application and Device Support
• Network Monitoring
• Remote Advanced Troubleshooting
• Reporting Analysts
• Reporting Software Programmers
• Database Management

ECE Consulting Group’s pricing

The firm requires interested parties to contact them directly for a quote. However, the firm states that payment is based on use of services, with no set-up or ramp-down fees and no minimum consumption.

ECE Consulting Group invests in its employees to provide the best experience for clients. The firm provides extensive hands-on training to employees, including call simulations, coaching, gap analysis, and certifications.

The firm’s focus on employee retention guarantees their agents develop experience in their roles, becoming experts that provide top-level service. Because the firm maintains two operations centers in the United States and two in the Philippines, their highly trained and experienced agents also excel in English-Spanish customer service.

To ensure the security of clients’ information, all customer service agents must pass a background check and provide high-quality references. ECE Consulting Group’s interview teams undergo their own specialized training to ensure they select the best possible candidates.

Chris Eisdorfer (President)

Chris Eisdorfer co-founded ECE Consulting Group in 2008. He has 13 years of experience in the BPO industry.

Marta Rub (Executive Vice President)

Marta Rub co-founded ECE Consulting Group with Chris Eisdorfer in 2008.

ECE Consulting Group is a rigorous and professional firm that provides BPO services to businesses in financial, legal, infrastructure, and other industries. In the absence of current comparisons, we recommend comparing ECE Consulting Group to other small customer service BPO firms serving these industries.

ECE Consulting Group’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

Website https://www.ececonsultinggroup.com

LinkedIn http://www.linkedin.com/company/ece-consulting-group

Facebook N/A

In addition, you may email them at [email protected] or call ​954-536-2967.

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