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Executive Boutique

3.9/5 • Glassdoor rating

Overview

Along with some of the most experienced Philippine call center professionals, Executive Boutique Call Center has assembled what we believe is the finest in outsourcing solutions. Our in-house team of trainers and quality assurance managers will work with you to ensure that our agents have the knowledge and skills they need to successfully represent your company.

Today, Executive Boutique offers tremendous support at highly competitive prices for companies in a diverse range of industries, including healthcare, e-commerce, lead generation, finance, insurance, IT, and legal.

What Executive Boutique offers its clients

Executive Boutique is a trusted outsourcing partner to clients in the US, Australia, Canada, UK, and Asia. We treat each campaign as a unique challenge that we tackle with a flexible approach to fit each client's needs.

We value our clients' time, with the goal of achieving a swift onboarding process in comparison to bigger call centers while executing a first-rate rollout. Hundreds of businesses have relied on our multi-talented team for highly responsive support and high-quality customer management solutions, 24/7, 365 days a year.

How Executive Boutique outshines the competition

Executive Boutique employs some of the best professionals in the call center industry to provide customized support to businesses around the globe. We utilize a stringent hiring process and dedicate ourselves to constant improvement, maintaining a consistently low attrition rate for nearly two decades.

We pride ourselves on the talent we retain, and as a result, our clients enjoy a superior quality of work.

Executive Boutique company structure

Executive Boutique (EB) is a privately owned PEZA corporation with American and Australian ownership serving small and medium-sized businesses in the US, Canada, and the UK. We also serve clients in Australia, New Zealand, Singapore, and Hong Kong with our sister company, Select VoiceCom (SVC), as well as US-based home healthcare agencies under our home healthcare brand, Home Health Nurses Philippines.

Our mission is to empower people and businesses to succeed through meaningful partnerships and effective outsourcing solutions.

Sample highlight service offering of Executive Boutique

We offer affordable and reliable services at flexible rates, charging on an hourly basis per agent without any setup fees or equipment fees. Included with our hourly rate is the cost of one team leader per 15 agents at no additional cost.

We work on a month-to-month basis with a 30-day minimum trial period. We generally require a minimum of 5 agents, although we do make some exceptions when we believe there is an opportunity to grow in the future.

Headquarters

10th Floor, i1 Building, Cebu IT Park, 6000, Cebu City, Cebu

Public or Private

private

Seats or staff

500-999

Revenue

$50 mil. - $100 mil.

Industries
  • Advertising & PR
  • Construction Renovation
  • Consumer Services
  • Ecommerce
  • Education
  • Educational Businesses
  • Financial Services
  • Healthcare
  • Hospitality
  • Insurance
  • IT Services and IT Consulting
  • Legal
  • Media Publishing
  • Real Estate
  • Retail
  • SaaS
  • Software Tech/IT
  • Travel

Details

Executive

Trevor Michael, Managing Director

Year Founded

08/07/2008

Countries of fulfillment
  • Canada
  • New Zealand
  • Philippines
  • United Kingdom
  • United States
Sectors
  • Customer Service
  • Full service BPO
  • IT Services and IT Consulting
Contact information

1-888-700-9555

https://www.ebcallcenter.com


About Executive Boutique: Review and comparison

Executive Boutique is a call-center-based provider in Cebu City, Philippines that specializes in various BPO services. The company aims to boost overall performance and streamline processes to reduce overhead costs and operating expenditures.

This call center is HIPAA-compliant and has PCI DSS compliant partners, meaning clients have access to several trained professionals who can deliver specialty services. Executive Boutique services clients across the globe, including those in the United States, United Kingdom, Europe, and Australia.

Founded in 2008, the American and Australian-owned firm now generates about $66 million in revenue with steady growth. Executive Boutique has more than 350 employees operating out of its headquarters in the Philippines.

Executive Boutique Outsourcing

Executive Boutique prides itself on hiring and training the best professionals in the industry. The company promotes its extensive training, including the HIPAA-compliant team members.

Additionally, Executive Boutique features HIPAA-compliant software with data encryption that keeps sensitive information secure. The company also partnered with a PCI DSS-compliant call center to manage secure payment transactions.

Executive Boutique’s BPO services and pricings

Though Executive Boutique is a call-center based firm, it provides a wide range of BPO services across several industries, including:

  • Data entry
  • Claims filing and submission
  • Forms and contract processing
  • Data mining
  • General office tasks
  • After-hours and call overflow customer service support
  • Billing inquiries
  • Order processing
  • Customer retention
  • Live chat support
  • Appointment setting
  • Lead generation
  • Post-sales follow-ups
  • Surveys and market research

Executive Boutique also provides some technical support services to help streamline those needs. The company offers everything from software and mobile app support to software training and troubleshooting.

Executive Boutique’s pricing

Considering the range of services available, it’s not surprising that Executive Boutique does not provide pricing on the website. That said, they do offer a free quote if you reach out via the site.

How Executive Boutique outshines its competition

Executive Boutique emphasizes the HIPAA and PCI DSS compliance as setting the brand apart from the rest of the industry, but that’s not all they highlight. The company shines a spotlight on its talent and the advantages of partnering with a Philippines-based call center.

The firm claims to employ the best technical support and customer service agents in the industry. According to the site, clients can expect trained, college-educated, and performance-driven professionals with skill sets that match the client’s industry. 

Additionally, Executive Boutique gives back to the community through several partnerships. For example, the firm helped with disaster relief and even took a dentist to one school to apply fluoride treatments and educate them on oral hygiene.

Key executives

Trevor Michael (Managing Director)

With an extensive history in customer service, Trevor Michael developed strong management skills for the niche industry throughout the Philippines, New Zealand, and Australia. He also serves as President of Select Voicecom Philippines.

Executive Boutique reviews and comparisons

Though Executive Boutique lists several client testimonials on the website, there aren’t many reviews on other reputable sites. The company does have some positive reviews from current and former employees, but before signing up with them, you may want to do a comparison with other companies in the region.

Executive Boutique’s contact information

Executive Boutique’s main headquarters is located in:

10th Floor, i1 Building, Cebu IT Park, 6000, Cebu City, Cebu

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1-888-700-9555.

References

https://www.glassdoor.com/Overview/Working-at-Executive-Boutique-EI_IE1913204.11,29.htm

https://www.crunchbase.com/organization/executive-boutique

Executive Boutique news, podcast & articles

Executive Boutique videos & images

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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