iQor

Hello! We are iQor

For our clients, customers, employees, and communities where we work and live, iQor creates meaningful connections by employing people with heart and technology with purpose.

Our partners entrust us with their most precious relationships and look for us to share the same passion and enthusiasm for the brand as they do. This is the best part of our job. While we have our own culture and identity, we welcome our partners’ cultures into our lives and share the same experiences to ensure the promise and quality they have come to expect from iQor are present within each interaction.

At iQor, our culture starts with making people smile.

Nurturing:
We are focused on the employee experience and provide our team members a path forward to help them achieve their dreams. Our Virtual iQor University provides team members access to help them learn and grow. Formal and rigorous programs like our Scholars program offer a challenging and rewarding path to management. We work hard to provide each team member the right mentorship and support structure to guide and support them on their journey.

Motivating:
We know that employees are investing their time with us. We take this to heart and ensure that we create the right environment and tools to help energize and motivate our amazing employees. We built iQor Recognize to provide a virtual platform to recognize accomplishments but never miss a milestone and say thank you.

Transparent:
Every corner of iQor is focused on you. One of the more unique aspects of iQor is a real-time performance dashboard that each senior leadership team member has on desktop and mobile. No matter where they are, they can drill down into programs and see what is happening. Visibility into the business is not a secret. Our leadership team makes it a point of staying connected to you. We are open, honest, celebrate our successes, and address opportunities head-on, together as one team.

Curious:
A large number of our employees were born with a phone, app, or in the cloud. Times have changed, and so have we. Our focus is on keeping you ahead of what is next. Our digital CX services deliver amazing employee and customer experiences, discover new ways to enhance the customer journey and deliver on customer preferences for how they choose to interact and support your brand. Partners find our inquisitive nature helpful and thought-provoking in pursuit of their business goals.

What iQor offers its clients

Our partners make an investment in us because we -

Believe in our culture

Culture matters. Our partners entrust us with their most precious relationships and look for us to share the same passion and enthusiasm for the brand as they do. This is the best part of our job. While we have our own culture and identity, we welcome our partners’ culture into our lives and share their experiences to ensure the promise and quality they have come to expect from iQor are present within each interaction.

Believe in our accountability

Every corner of iQor is focused on our clients. One of the more unique aspects of iQor is a real-time performance dashboard that each member of our senior leadership team has on desktop and mobile. No matter where members of the team are, they can drill down into programs and see what is happening. And, visibility into the business is not a secret. Our leadership team makes it a point of staying connected to their clients. We are open, honest, celebrate our successes, and address opportunities head on together as one team.

Believe in our curiosity

Many of our employees were born with a phone, an app, or connected to the cloud. Times have changed and so have we. We keep you ahead of what’s next. Our digital CX services deliver an amazing employee and customer experience. We discover new ways to enhance the customer journey and respond to the ways customers prefer to interact and support your brand. Partners find our inquisitive nature helpful and thought-provoking in pursuit of their business goals.

How iQor outshines the competition

Our clients select iQor as a service provider because they see us as a formidable player in the contact center market. We believe they continue to partner with iQor because we do what we say we will do, outperform our competition, and consistently deliver superior outcomes.  Our priorities are aimed at the future.  Several competitive advantages we offer include:

- iQor is a medium-sized BPO organization with a similar technology stack/capability, depth of experience, and operational strength of larger BPOs. We share several clients with our competitors and outperform them because we also bring flexibility, lower cost structure, and SLT involvement that these larger organizations can't provide.

- Continuously perfected by our data detectives, we apply our proprietary speech analytics platform to take your customer experiences further, faster. Analytics solutions allow us to understand customer sentiment more deeply, apply focused, measurable results and watch customer relationships grow.

- We like to use our technology wisely. Everything we integrate into the CX environment, including automation, machining learning, and security, is there to assist our agents in creating exceptional customer experiences. Purposeful tech and real people--they make a great team. So while our CX private cloud technology platform is powered by innovative technology, it is also powered by intelligent, enthusiastic people who care about our partners and their customers. We support a diverse range of needs, on-demand, and we are constantly pushing for better performance. We are in the business of creating happy customer experiences, after all! iQor is built to create smiles.

The best customer experience investment you can make is in an iQor solution, which includes the following additional differentiators: 

Our CX Private cloud makes scaling support virtually limitless - Maximize performance and successfully manage 100% of event-driven volume. Our teams can scale rapidly (and on short notice) across any single or multiple geographies with our highly secure and flexible CX private cloud platform.

Work-at-home solutions that are fast, flexible, secure - Go completely virtual or blend onsite and remote agents. iQor’s private cloud platform extends the in-center experience into the agent’s home, lowering costs and boosting agent loyalty and customer satisfaction.

Valued partnership from the very top - Our agents aren’t the only ones here to provide amazing support. From c-level engagement to our devoted CX transformation and data-scientist sidekicks, we engage from all corners of iQor to provide a deeper, more consultative partnership than any other BPO.

Consistent excellence delivered anywhere at any scale - Process-driven outcomes deliver the same, consistent performance excellence no matter from where we service your customers or unique business needs. From 15 agents in Florida to 1,500 in the Philippines, no surprises. Just the performance results you’ve always wanted.

Proprietary speech analytics that take your customer experiences further - Continuously perfected by our data detectives, we apply speech analytics solutions to take your customer experiences further, faster. Understand customer sentiment more deeply, apply focused, measurable results and watch customer relationships grow.

iQor company structure

iQor is a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions comprised of 40,000+ amazing employees spanning 10 countries. We are passionate about delivering an outstanding omnichannel customer experience for brands across the globe. Harnessing intelligent CX technology that can scale teams anywhere, our BPO solutions create happy employees and delighted customers. Our irresistible culture results in a smile with each interaction to create optimal customer experiences. We enable diverse teams to scale our BPO digital solutions from local to global to create the CX experience brands demand to win and keep customers. Read, see, and hear more at iQor.com.