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Six Eleven Global Teleservices

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About Six Eleven Global Teleservices

Six Eleven Global Teleservices a Philippine organization that provides customer support and other business process solutions to its clients. Formed in the year 2005, the company has developed a strong network of customer experience and engagement specialists who ensure a smoother customer experience for their clients at an affordable cost. The company currently has nearly one thousand employees, spread over two offices, one in General Santos City and the other in Davao City in the Philippines.

Six Eleven Global Teleservices provide a host of services for its clients. Its main services include technical support, boiling down complex technical problems to simple solutions for end users; customer service support, assisting the consumer to use their product or service effectively; booking and order management, helping customer book a plethora of services from airline tickets to hotel rooms to meals delivered to homes; telemarketing services, soliciting new clients and effectively improving the sales of a product or service; and web design and development, providing the client with state-of-the-art web architecture and web applications to gear their firm for the global market.

The company provides operational excellence within the frameworks requested by the client to deliver a service that improves over time and use technology effectively to create a lasting impression for the client.

What Six Eleven Global Teleservices offers its clients

We offer solutions in a controlled working environment for all industry verticals. We target the needs of our clients to outsource work so they can focus more on developing and improving their core business. Our people embrace and love these challenges, because they understand the value we bring to our clients. We’ve help several clients increase their revenue and decrease labor and operations cost without compromising quality and excellence. We are back up with 100+ years of combined management experience with updated executions based on data analytics and trend.

How Six Eleven Global Teleservices outshines the competition

The most important thing when outsourcing projects is to have specific goals and targets to achieve. We believe that we must always be able to reach if not exceed what is expected from us to have a long term win situation with each and every client. Operational Excellence, Stability, Ability to Scale, Innovation, Analytics, Continuous Improvement and Loyalty to our Customers.

Sample highlight service offering of Six Eleven Global Teleservices

A new win: We acquired a client that is aligned on our goal on improving and understanding data analytics for our customers and providing recommendation for process improvement. Our tasks is to review "all" calls for their clients to help them find areas that they need most help.

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A few metrics about Six Eleven Global Teleservices

10+

Clients

1500+

Employees

14+

Years

3000+

Seats

Services offered by Six Eleven Global Teleservices

Retention Specialist

$5.99-14.99 per hour

Revisiting customers insight

Retention specialist requires a lot of skills and we all agree that it comes as a natural talent. Our team is back up with several years of experience with retention rate exceeding our clients service level.

We analyze why customer's stop subscribing or purchasing and then we conduct a stay interview.

What do you like most from our product and services?

What will you miss about our product and services?

What do you think we can change to keep you as a customer?

Whether we lose the customer we are still able to gain enough information to be able to provide recommendations to our client on brand/service improvement.

We also provide feedback through outbound calls once services or product is updated to win back the customers.

Customer testimony: "It feels good when you know they listen, returning customer, changing my review back to 5 stars"

This testimony says it all.

Did I say we also work with game developers? Yes, we do.

Our price is very flexible and matches the scale of our customers for growth.

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Travel Virtual Assistant

$4.99-14.99 per hour

Your friendly online travel agent

Automation is really great, however with combined human intervention we believe that your customer’s chances of booking will really spike up. It is our practice to consult a friend while planning for our itinerary rather than rely on automated and scripted reviews. Our online travel virtual assistant is equipped to do that for you and your clients.

Check hotel rooms
Check food/restaurant availability
Provide recommendations
Online airline booking
Online hotel booking
Online restaurant booking
Online tourist guide
Baggage tracking and assistance
Online check in
Handle complaints and request
Convert to a positive guest experience
And more

We are your virtual front desk officer, room attendant, tourist guide, and drive your customers to an awesome vacation experience that they will surely remember.

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Retention Specialist

$5.99-14.99 per hour

Revisiting customers insight

Retention specialist requires a lot of skills and we all agree that it comes as a natural talent. Our team is back up with several years of experience with retention rate exceeding our clients service level.

We analyze why customer's stop subscribing or purchasing and then we conduct a stay interview.

What do you like most from our product and services?

What will you miss about our product and services?

What do you think we can change to keep you as a customer?

Whether we lose the customer we are still able to gain enough information to be able to provide recommendations to our client on brand/service improvement.

We also provide feedback through outbound calls once services or product is updated to win back the customers.

Customer testimony: "It feels good when you know they listen, returning customer, changing my review back to 5 stars"

This testimony says it all.

Did I say we also work with game developers? Yes, we do.

Our price is very flexible and matches the scale of our customers for growth.

Read more

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