Glossary

The most comprehensive list of business process outsourcing related terms and definition.

Employee Satisfaction (ESAT)

Definition

Employee satisfaction measures how content and happy employees are with their current positions. The computation is quite simple. Companies use employee satisfaction surveys to compute for this metric. Although this metric is not an ultimate tool to determine employee satisfaction at the deeper level, it is enough as a start, especially if your business is experiencing fast turnover. Many factors affect employee satisfaction. These factors may include compensation, team environment, workload, management perception, and among other things. You can add all of these elements in the survey to determine employee satisfaction. Alternatively, you can use individual survey for each factor.

Aside from quantitative aspects, qualitative evaluation of the survey is also crucial in determining whether your employees are satisfied or not. For example, one employee scores a good to a perfect rating for all other factors except for management perception. This exception should be a good indicator that something’s not good at the management level or maybe conflict is rising that you might want to investigate.

Outsource Accelerator has over 3,000 articles, 200+ podcast episodes, and a comprehensive directory with 700+ BPOs… all designed to make it easier for clients to learn more about managing an outsourcing team and ensuring that ESAT is consistently high.

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