Glossary

The most comprehensive list of business process outsourcing related terms and definition.

Offshore Outsourcing

Definition

Offshore outsourcing is the process of getting jobs done from a far-off country. Companies prefer accessing other countries who have more resources for people with specialized skills. One popular example of offshore outsourcing is customer service through call center companies. These BPO companies offer quality customer service at a much cheaper rate than hiring locally.

Companies turn to offshore outsourcing for cheaper wages and better quality work. Just like nearshore outsourcing, companies prefer having minor tasks outsourced so that the in-house team could focus on the vital functions of the business. Offshore outsourcing also promotes a good challenge for companies to produce highly competent remote employees to cater to companies overseas. One perk of offshore outsourcing for businesses is that they do not need to think about the overhead expenses for the benefits of additional in-house employees. Overall, the company could benefit from higher profits and lower human resources costs.

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