Glossary

The most comprehensive list of business process outsourcing related terms and definition.

Offshore Outsourcing

Definition

Offshore outsourcing definition

Offshore outsourcing is the process of getting jobs done from a far-off country. Companies prefer accessing other countries who have more resources for people with specialized skills. One popular example of offshore outsourcing is customer service through call center companies. These BPO companies offer quality customer service at a much cheaper rate than hiring locally.

Companies turn to offshore outsourcing for cheaper wages and better quality work. Just like nearshore outsourcing, companies prefer having minor tasks outsourced so that the in-house team could focus on the vital functions of the business. Offshore outsourcing also promotes a good challenge for companies to produce highly competent remote employees to cater to companies overseas. One perk of offshore outsourcing for businesses is that they do not need to think about the overhead expenses for the benefits of additional in-house employees. Overall, the company could benefit from higher profits and lower human resources costs.

Offshore outsourcing Philippines

Outsource Accelerator provides you the best customer service outsourcing companies in the Philippines, where you can save up-to 70% on staffing cost. We have over 3,000 articles, 200+ podcast episodes, and a comprehensive directory with 700+ BPOs… all designed to make it easier for clients to learn about, and engage with, outsourcing.

Offshore outsourcing Philippines

Offshore outsourcing Philippines

Outsourcing FAQ

Nearshore outsourcing definition

Nearshore outsourcing definition

Nearshore outsourcing is a smart way of hiring people from a third party source of skilled workers for a short or long term project. The contracted workers are from nations near the hiring company. Companies could save a lot from outsourcing than hiring an in-house team. Most employers would typically hire workers from overseas where rates could be lower. However, time is a huge concern. The need for hiring workers with similar culture and language has birthed to nearshore outsourcing.

Some companies get third-party outsourcing partners because skilled workers are abundant for that job in an overseas country. Benefits of nearshore outsourcing include cost savings while compensating for the shortage of in-house staff. In turn, this process helps improve the efficiency of a company. Even if workers come from a different country, the spoken language will be similar. It is also ideal for a company to outsource back-office tasks for lower wages while in-house staff focuses on the more critical roles and functions in the company.

Philippines and nearshore outsourcing

To reap the maximum benefits nearshore outsourcing, one must take due diligence in looking for the best partner that can attune to your business’ requirements. The success rate of nearshore outsourcing significantly increases with collaborative efforts between you and your outsourcing provider, streamline processes, open communication, and common goal setting.

Outsource Accelerator is the most trusted source for independent information & advisory for Business Process Outsourcing (BPO). We have over 3,000 articles, 200+ podcast episodes, and a comprehensive directory with 700+ BPOs… all designed to make it easier for clients to learn about, and engage with nearshore outsourcing.

What is an Outsourcing Company?

What is an outsourcing company?

An outsourcing company handles various supporting processes of contracting companies. These supporting processes are activities that are not central to the company's business but cannot be done away with. Examples include payroll, customer service, accounting, IT, etc.

A great outsourcing company is someone that has proven expertise in the process to be outsourced, that has access to resources and technology not otherwise available to the contracting company. For a contracting company to fully leverage the advantage of outsourcing, it is preferable that the outsourcing company will have it's own key performance indicators to help drive innovation and growth for the contracting company.

Outsourcing companies in the Philippines

Outsourcing evolved a lot during the past decade, it is no longer all about customer service outsourcing. Nowadays, it is very common to outsource other functions such as finance & accounting, lead generation, software development or digital marketing. Outsourcing is also applicable to any industry and any business size, as long as the job can be done in front of a computer, then it can be outsourced.

Outsource Accelerator's directory lists over 700+ outsourcing companies in the Philippines. All of these are carefully selected for innovation, expertise, and technology that will benefit our clients. We also provide you with guidance on how to maximize the potential that such expertise gives you in growing your business.

What is Knowledge Process Outsourcing (KPO)?

What is knowledge process outsourcing

Knowledge Process Outsourcing (KPO) refers to the process of outsourcing experts and services on a particular field to fill out positions that usually require highly specialized skills. Some scope of KPO business is in accounting, banking and finance, insurance market services, preparation of accounts, healthcare services, computer-aided simulation, animation, design, content creation, engineering design and development, and other functional processes.

Knowledge Process Outsourcing can provide cost-cutting measures, savings, and effective processes. Through KPO, businesses are given the luxury to launch a product and service faster. KPO helps industries reduce the challenges included in the administration and buildup of key information, providing flexibility in terms of employee and time management.

Knowledge process outsourcing in the Philippines

In addition, KPO addresses the shortage of skilled laborers and provides an increase of specialized knowledge and expertise within the organization, as well as advanced analytical and technical skills aiming for the implementation of active processes. This then translates to higher end service at a lower cost and benefits company revenue.

Outsource Accelerator is the most trusted source for independent information & advisory for Business Process Outsourcing (BPO). We have over 3,000 articles, 200+ podcast episodes, and a comprehensive directory with 700+ BPOs… all designed to make it easier for clients to learn about, and engage with knowledge process outsourcing.

What is Business Process Outsourcing (BPO)?

What is business process outsourcing?

Business Process Outsourcing (BPO) is the engagement of services from a third-party provider. BPO uses various technology-enabled services to hasten the delivery of services. The business activities could be back-office such as, but not limited to, payroll, accounting, human resources, or front office jobs like customer service, sales, and marketing, etc.. In the case of content providers, these business activities could mean hiring writers, remote editors, or virtual assistants.

BPO speeds up processes and enhances efficiency. Companies that outsource some of their business activities use their time on core services and competencies. With this shift on focus, companies improve their current processes that may result in improved customer satisfaction. BPO helps companies divert their resources to more critical business strategies. Often, companies find it impractical to hire a full-time position inhouse because of the cost associated with doing so.

Business process outsourcing services

Outsource Accelerator is the most trusted source for independent information & advisory for Business Process Outsourcing (BPO). We have over 3,000 articles, 200+ podcast episodes, and a comprehensive directory with 700+ BPOs… all designed to make it easier for clients to learn about, and engage with, business process outsourcing.

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