Glossary

The most comprehensive list of business process outsourcing related terms and definition.

Professional Outsourcing

Definition

What is professional outsourcing?

Professional Outsourcing is the practice of contracting to individual specialists or professionals to handle multiple, small tasks without the intention of outsourcing an entire function. Another term for professional outsourcing is body shopping.

There are times when a business has their own processes well-established and streamlined that there are small tasks or projects that fall by the wayside due to resources already being allocated. In those cases, companies have the option to contract those small tasks and side-projects to professionals outside the organization who can work on the tasks independently. Successful tasks or projects that show great potential can then be re-integrated into the company or be further built out with an outsourced team.

Professional outsourcing services

In other cases, for immediate needs (quickly taking advantage of business opportunities, problems in fulfilling a current order) businesses will outsource to professionals on a short- to medium-term basis. In both cases, there is a need for professionals who can handle a surge in workload without unduly stressing the internal resources of the company.

Outsource Accelerator provides you access to professional outsourcing companies from the Philippines starting from $6 per hour, where you can save up to 70% on staffing cost. We make it easier for clients to learn about, and engage with business process outsourcing.

Professional outsourcing services

Professional outsourcing services

Outsourcing FAQ

What is Fully Managed Outsourcing?

What is fully managed outsourcing?

Fully Managed Outsourcing is one of the many services offered online by various outsourcing companies. It is a kind of laser-focused management that takes over the business process and tracking of the organization’s KPI metrics, training and development of employees, and quality assurance for the client. When routine tasks and jobs are outsourced, the company will have more time to focus on the more essential aspects of the business.

Fully managed service

Working with a fully managed outsourcing can be beneficial to any specific organization. Despite working offshore, Business Process Outsourcing (BPO) companies can still provide a fully managed service to their clients. They ensure the best operational structure, competitive pricing structure, proven processes, and guaranteed results with their operational overseers. They can build a team and hierarchy; they do well-prepared implementation and alignment; and are also aligned to their high-quality mission, objectives, and culture. This kind of partnership promises a deliverable-based solution that can hit KPIs, targets, and metrics. Lastly, they can ensure continuous improvement as you go along with your business.

Outsource Accelerator provides you access to the best outsourcing companies in the Philippines, where you can save up to 70% on staffing cost. We have over 3,000 articles, 200+ podcast episodes, and a comprehensive directory with 700+ BPOs… all designed to make it easier for clients to learn about, and engage with fully managed outsourcing.

Offshore outsourcing definition

Offshore outsourcing definition

Offshore outsourcing is the process of getting jobs done from a far-off country. Companies prefer accessing other countries who have more resources for people with specialized skills. One popular example of offshore outsourcing is customer service through call center companies. These BPO companies offer quality customer service at a much cheaper rate than hiring locally.

Companies turn to offshore outsourcing for cheaper wages and better quality work. Just like nearshore outsourcing, companies prefer having minor tasks outsourced so that the in-house team could focus on the vital functions of the business. Offshore outsourcing also promotes a good challenge for companies to produce highly competent remote employees to cater to companies overseas. One perk of offshore outsourcing for businesses is that they do not need to think about the overhead expenses for the benefits of additional in-house employees. Overall, the company could benefit from higher profits and lower human resources costs.

Offshore outsourcing Philippines

Outsource Accelerator provides you the best customer service outsourcing companies in the Philippines, where you can save up-to 70% on staffing cost. We have over 3,000 articles, 200+ podcast episodes, and a comprehensive directory with 700+ BPOs… all designed to make it easier for clients to learn about, and engage with, outsourcing.

What is Build-Operate-Transfer (BOT)?

What is build-operate-transfer?

Build-Operate-Transfer, on a technical sense, is a type of concession arrangement wherein Entity A delegates the right to build and to operate a particular project to Entity B within a certain period. This timeframe allows Entity B to recuperate their investment and get profits while Entity A gets a more established business after the turnover.

The BOT setup is typical for government projects such as infrastructures. A common example would be the construction of expressways where the government gives the right to build and to operate the expressway in favor of a private business. In return, the private entity shall finance the project and enjoy the revenues they can derive within the contract frame. After the given period, the private entity shall be obliged to transfer the ownership back to the government.

Build-operate-transfer outsourcing

A Build-Operate-Transfer arrangement enables entities with limited capital and financing to implement their projects with the help of another entity who is willing to start the project. This type of outsourcing gives way to a broader range of resources and talent, which could contribute to a better and well-thought-out project. Outsource Accelerator can help setup your BOT arrangement with the outsourcing supplier to ensure that best terms and prices are provided for your business.

What is Business Process Outsourcing (BPO)?

What is business process outsourcing?

Business Process Outsourcing (BPO) is the engagement of services from a third-party provider. BPO uses various technology-enabled services to hasten the delivery of services. The business activities could be back-office such as, but not limited to, payroll, accounting, human resources, or front office jobs like customer service, sales, and marketing, etc.. In the case of content providers, these business activities could mean hiring writers, remote editors, or virtual assistants.

BPO speeds up processes and enhances efficiency. Companies that outsource some of their business activities use their time on core services and competencies. With this shift on focus, companies improve their current processes that may result in improved customer satisfaction. BPO helps companies divert their resources to more critical business strategies. Often, companies find it impractical to hire a full-time position inhouse because of the cost associated with doing so.

Business process outsourcing services

Outsource Accelerator is the most trusted source for independent information & advisory for Business Process Outsourcing (BPO). We have over 3,000 articles, 200+ podcast episodes, and a comprehensive directory with 700+ BPOs… all designed to make it easier for clients to learn about, and engage with, business process outsourcing.

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