Glossary

The most comprehensive list of business process outsourcing related terms and definition.

Recruitment Process Outsourcing (RPO)

Definition

What is recruitment process outsourcing?

Recruitment Process Outsourcing can refer to handling the entire recruitment process or be tasked with providing talent to satisfy specific project requirements. Ultimately, an RPO provider, as opposed to a recruiter, will work with the business and management team to be able to meet their staffing requirements.

Much like everything in the outsourcing industry, it is a relationship between companies and experts to clarify their business needs and create strategies to address them. Similarly, companies and business owners can choose the degree to which they commit to developing that relationship, depending on their time, focus, and resources.

Benefits of recruitment process outsourcing

At its best, recruitment process outsourcing is an ongoing process that starts from understanding the business environment and vision to branding the business as an employer that attracts the ideal talent, all the way to acquiring, hiring, and onboarding new talent needed by the business teams.

Outsource Accelerator provides you access to Recruitment Process Outsourcing suppliers from the Philippines starting from $6 per hour, where you can save up to 70% on staffing cost. We make it easier for clients to learn about, and engage with recruitment process outsourcing.

Benefits of recruitment process outsourcing

Benefits of recruitment process outsourcing

Outsourcing FAQ

What is a Customer Service?

What is customer service?

Customer service is a process of delivering a product or service to a customer in an efficient, accessible, cost-effective, and satisfying manner. It is creating a relationship that involves trust and builds loyalty, even after the delivery is made. Customer service is knowing how to deal with customers and understanding their needs and wants. It is finding what customers want during the entire process of delivering the product or service.

Excellent customer service is knowing when to ask the right questions to get the correct answers. It is listening wholeheartedly to your customers as if you’ve known them for a very long time. Excellent customer service is learning to adapt and provide solution to each individual client. It is discovering the right level of judgment then and there. Most importantly, in-depth knowledge of the products or services you offer is the ultimate foundation of a great customer service experience. Communication skills, creating the right environment, and being friendly aren’t enough if you don’t have in-depth knowledge of the product or service that your company offers.

Outsourcing of customer service

Outsource Accelerator provides you the best customer service outsourcing companies in the Philippines, where you can save up-to 70% on staffing cost. We have over 3,000 articles, 200+ podcast episodes, and a comprehensive directory with 700+ BPOs… all designed to make it easier for clients to learn about, and engage with, outsourcing.

What is Digital Marketing?

What is digital marketing?

Digital marketing is the use of a management strategy that incorporates electronic products and services. Digital marketing may apply to the use of content marketing, social media marketing, or affiliate marketing to increase brand or business awareness. These different marketing strategies have one goal in common. The business wants to reach more customers, and increase customer satisfaction by delivering the information they can use in decision making.

Combined with efficient implementation, and appropriate people, you can create a powerful strategy that you can use for a few years or more. At the heart of digital marketing is defining clear goals. Without these goals, digital marketing would be a waste of time, effort, and financial resources. A digital marketing campaign can either be paid or free. Paid marketing campaign might have a better chance of being successful than with free marketing. However, it doesn’t mean you have to rely on paid marketing efforts. You still have to ensure you aren’t wasting valuable resources.

Outsource digital marketing

Outsource Accelerator is the most trusted source for independent information & advisory for Business Process Outsourcing (BPO). We have over 3,000 articles, 200+ podcast episodes, and a comprehensive directory with 700+ BPOs… all designed to make it easier for clients to learn about, and engage with outsourcing digital marketing.

What is Human Resources?

What is human resources?

People are considered a crucial asset to any company. The human resources team is responsible for transitioning companies and organizations into a more people-involved and developmental association. The HR trains and develop employees according to company values and goals. Employees make the company grow. The company, in return, develop these employees better individuals in their chosen fields.

It is vital for employees to be motivated and be placed in a healthy environment. However, the human resources department is also involved in dealing with an employee's disciplinary action as needed. Every company or organization has its own house rules and policies that employees are supposed to abide and follow.

Outsourcing human resources

The HR workforce’s goal is to recruit people who have the right qualifications that are specific to the job description. They should not compromise the company's standards and must evaluate them thoroughly. HR is an essential part of a business, and it is their responsibility to equip the business with an efficient and productive workforce.

Outsource Accelerator is the most trusted source for independent information & advisory for Business Process Outsourcing (BPO). We have over 3,000 articles, 200+ podcast episodes, and a comprehensive directory with 700+ BPOs… all designed to make it easier for clients to learn about, and engage with outsourcing human resources.

What is Business Process Outsourcing (BPO)?

What is business process outsourcing?

Business Process Outsourcing (BPO) is the engagement of services from a third-party provider. BPO uses various technology-enabled services to hasten the delivery of services. The business activities could be back-office such as, but not limited to, payroll, accounting, human resources, or front office jobs like customer service, sales, and marketing, etc.. In the case of content providers, these business activities could mean hiring writers, remote editors, or virtual assistants.

BPO speeds up processes and enhances efficiency. Companies that outsource some of their business activities use their time on core services and competencies. With this shift on focus, companies improve their current processes that may result in improved customer satisfaction. BPO helps companies divert their resources to more critical business strategies. Often, companies find it impractical to hire a full-time position inhouse because of the cost associated with doing so.

Business process outsourcing services

Outsource Accelerator is the most trusted source for independent information & advisory for Business Process Outsourcing (BPO). We have over 3,000 articles, 200+ podcast episodes, and a comprehensive directory with 700+ BPOs… all designed to make it easier for clients to learn about, and engage with, business process outsourcing.

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