• 3,000 firms
  • Independent
  • Trusted
Save up to 70% on staff

News » Technology will not replace BPO workers – Agarwal

Technology will not replace BPO workers – Agarwal

Agarwal

Sudhir Agarwal, the chief executive of Everise and C3/CustomerContactChannels, said that Filipinos working in the business process outsourcing (BPO) sector will not be replaced by technology. Instead, new technology will augment workers in the industry by making processes more efficient and faster. He also pointed out that according to research 83% of call center customers prefer to speak with another person to explain and answer their questions and concerns. As such, there will always be a need for human interaction and so for human employees in the BPO sector. Agarwal pointed out, however, that the Philippines still needs to innovate and embrace technology if it wants to remain a global leader in the BPO sector. The BPO sector of the Philippines, which employs over 1.15 million people, is expected to capture 15 percent of the global outsourcing market in the next four years.

Read more here.

Start your
journey today

  • Independent
  • Free
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

“Excellent service for outsourcing advice and expertise for my business.”

Learn more
Banner Image
Get 3 Free Quotes Verified Outsourcing Suppliers
3,000 firms.Just 2 minutes to complete.
SAVE UP TO
70% ON STAFF COSTS
Learn more

Connect with over 3,000 outsourcing services providers.

Banner Image

Transform your business with skilled offshore talent.

  • 3,000 firms
  • Simple
  • Transparent
Banner Image