January 11, 2019
Telus’ engagement rate exceeds world-class standards
Telus International Philippines (TIP), one of the country’s leading digital solutions and business process solutions companies, has attained a world-class employee satisfaction and engagement rate. According to the recent 2018 TIP Pulsecheck Survey, a yearly engagement survey conducted by Aon, TIP’s score is 17% higher than world-class standards, and participation was overwhelming with 83% of the firm’s 14,000+ team members across its five offices, that were subjected to the survey. TIP has given priority to initiatives dedicated to team members’ need for career growth and purpose. Among employee engagement programs are periodic check-ups with people managers who measure employment brand, client servicing, executive leadership, diversity and inclusiveness, career development, company processes, daily tasks and influences, and performance recognition. There are also improvement programs that are tailored to the respective needs of the teams.