May 10, 2019
XaaS models changing the future of outsourcing
The growth of “anything-as-a-service” (XaaS) cloud models, which boast easy scalability, improved cost management, and almost unlimited flexibility, is likely to drastically alter the IT outsourcing landscape. Industry experts said cloud services will transform infrastructure management to a “click-and-play” environment, decreasing the need for traditional outsourced support. Andrew McCreath, director of enterprise field development at datacenter company Equinix, said having access to cloud service providers and the services they offer reduces the need for IT outsourcing teams. McCreath, however, believes that this will encourage outsourcers to move up the technology stack to “help organizations innovate, apply their creativity, and leverage cross-enterprise experience from multiple disciplines.” He added that IT outsourcing will only change, not totally vanish, as successful IT outsourcing includes aligning the business with as-a-service capabilities to function as one. Experts added that IT outsourcing has long adapted to technological changes and competing services while undergoing a period of change.