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Neville Samuels – Technology as a Powerful Tool for Outsourcing

Derek is joined by Neville Samuels in this podcast episode. Neville is the founder and owner of VirtualStaff365 which is virtual staff outsourcing solutions provider. They will discuss Neville’s business background and what brought him to the Philippines.

 

Summary

  • Neville is a qualified chartered accountant back in South Africa. Then they moved to Australia in 1994.
  • He has been working with virtual staff and offshore teams since 2009 and two years ago he started VirtualStaff365. They help their clients recruit, onboard and retain great virtual staff. Mainly, their focus is on the Philippines but not solely.
  • Neville was first introduced to the concept of a VA when his business partner suggested the idea. He then employed his first VA from India. However, it was when they started employing Filipino VAs that there were able to scale their business because they had some structural problems when they outsourced to India.
  • They also talked about the apprehension towards outsourcing – that it takes away jobs. But actually, it enables better growth, better prosperity for companies so that they can pay more taxes they can hire more people they can expand more.
  • After that, they discussed the growing awareness to outsourcing and fortunately, there’s a whole new wave of a generation of young guys that have their eyes open.

 

Key Points

  • There is the apprehension towards outsourcing that it takes away jobs. But actually, it enables better growth, better prosperity for companies so that they can pay more taxes they can hire more people they can expand more.
  • Technology is enabling a more democratized access to outsourcing
  • There is now at least, a low-grade awareness towards outsourcing.
  • Outsourcing is really just employment and it’s really just forgetting about where they’re sitting and you hire people now based on meritocracy which includes the cost of that service or within the meritocracy kind of ranking.

 

Resources

Transcript

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