• 3,000 firms
  • Independent
  • Trusted
Save up to 70% on staff

Home » Podcast » Warren Walborn – Cost Components of Outsourcing in the West

Warren Walborn – Cost Components of Outsourcing in the West

Ep 186 Warren Walborn
Ep 186 Warren Walborn

Pentwater Group president and CEO, Warren Walborn rejoins for a third episode with Derek Gallimore where he shares deeper insights and projections for the outsourcing industry.

Warren studied Economics at the Brigham University Cougars, went to the University of Chicago for his MBA, founded leadership and training program for the university’s business school, worked with Wall Street, managed private equity and capital funds, and now he is a successful entrepreneur.

Summary:

  • Warren found his way to the Philippines, when he married the love of his life. Thereupon he uncovered a potential goldmine in the outsourcing industry, prompting him to put up his own outsourcing services and consultancy company, the Pentwater Group.
  • According to Warren, in some markets, the total employee cost can be as high as $75/hour. Outsourcing brings down the cost to around $6 hour, which translates to cost savings of 60%-80%, an average outsourcing cost of only 20%.
  • Investors has identified the BPO industry as a major upcoming sunrise industry and a lot of private equity funds have invested in outsourcing companies. He projected that more private equity firms and so-called “tech companies” will be feasting in this megatrend.
  • He foresees that as major players out compete, there will be compression of margins. However, it is customer value and service quality that will define success for a BPO or outsourcing company.

Reference:

outsourceaccelerator.com/186

[email protected]

Get 3 free quotes 2,300+ BPO SUPPLIERS
Expand transcript

Listen to more podcast episodes here:

  1. Korok Ray [2 of 2] – Labor, Outsourcing and AI
  2. Butch Valenzuela – My Outsourcing Journey
  3. Shafi Aboobaker – Inception of Asiatel Outsourcing

Get Inside Outsourcing

An insider's view on why remote and offshore staffing is radically changing the future of work.

Order now

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

“Excellent service for outsourcing advice and expertise for my business.”

Learn more
Banner Image
Get 3 Free Quotes Verified Outsourcing Suppliers
3,000 firms.Just 2 minutes to complete.
SAVE UP TO
70% ON STAFF COSTS
Learn more

Connect with over 3,000 outsourcing services providers.

Banner Image

Transform your business with skilled offshore talent.

  • 3,000 firms
  • Simple
  • Transparent
Banner Image