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Large Afghanistan company seeking information on 50+ call centre roles to start ASAP  Verified Lead 

Listing: AEGW
Quotation
Feasibility
Readiness

Winning Bid: 60.00

Item condition: New

SKU: AEGW Category:
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Client Verification:

  • Client name: PROVIDED
  • Main email: CONFIRMED & VERIFIED
  • Email type: A verified company domain email address
  • Phone number: PROVIDED
  • Company name: PROVIDED
  • Website: PROVIDED & VERIFIED

 

Report:

This is a large mature company based in Afghanistan. They provide a variety of traditional servic es including cleaning & maintenance, logistics, consultancy and even call centre / shared services.

The client is seeking 50+ call centre roles for a ‘one-off big project’. The client requires 24/7 coverage for a high complexity roles including voice and sales functions. The only language required is English.

The client has a good feasibility level and a good level of readiness. Processes are in place, and the functions are relatively stable, and of moderate repetition.

The client has commented:
Please send me quotation as soon as possible.

The client has completed all three forms, so there is a lot of detail in their answers. Please ensure that you read over these prior to bidding and/or contact. The client has verified their email, and quotation. Their website and contact details have been verified.

Please read over full direct form submissions in the following tabs.

  1. How would you describe your company? Corporate
  2. Are you a decision maker? Sole decision maker
  3. What role/project duration/type? One-off big project
  4. How specialised or skilled are the roles? High skill
  5. Does this include a managerial role? Yes
  6. How soon are you looking to outsource? ASAP
  7. Which best describes you interest? Seeking outsourcing info
  8. Company Sector: Telecoms
  9. Company Size: 101+ staff
  10. Staff To Outsource: 50+ call center roles
  11. What Roles: Telecoms call center
  1. Are the intended roles back-end & generic or front-end and industry specific? 8/10 Client has rated 8 out of 10, where 1 is not at all and 10 is very much so
  2. If tech, how common/complex is the tech or coding? Medium
  3. How regulated are the functions, roles or company sector? 8/10 Client has rated 8 out of 10, where 1 is not at all and 10 is very much so
  4. Any major/unusual security requirements? 2/10 Client has rated 2 out of 10, where 1 is not at all and 10 is very much so
  5. How specialised is your industry? 9/10 Client has rated 9 out of 10, where 1 is not at all and 10 is very much so
  6. Which operating hours required? 24/7 and 24/5
  7. Which operating timezone? Doesn't matter
  8. Which languages required? English Only
  9. Are there customer facing and/or direct voice functions? Yes, COMPLEX or sales conversations
  10. Does the requirements include sales roles? Soft sales
  11. How stable are the systems and processes in place - or are the roles always evolving? 8/10 Client has rated 8 out of 10, where 1 is not at all and 10 is very much so
  12. Are they commonly project based unquite tasks, or highly repeated operation execution? 9/10 Client has rated 9 out of 10, where 1 is not at all and 10 is very much so
  13. Do you currently have the skills inhouse, or are you seeking to gain external skills? Yes, in-house
  14. Importance of having internal company expertise or domain knowledge? 5/10 Client has rated 5 out of 10, where 1 is not at all and 10 is very much so
  15. The management are familiar with the cultural implications of running a remote off-shore team? 5/10 Client has rated 5 out of 10, where 1 is not at all and 10 is very much so
  16. Will you, or someone else, be managing the process? Me, and others
  1. Have you used Upwork, Freelancer, Fiverrr, or online agency outsourcing before?  1/10 Client has rated 1 out of 10, where 1 is not at all and 10 is very much so
  2. Have you outsourced before or currently? (more than Upwork)? 1/10 Client has rated 1 out of 10, where 1 is not at all and 10 is very much so
  3. Have you been looking into outsourcing and partners a lot? 5/10 Client has rated 5 out of 10, where 1 is not at all and 10 is very much so
  4. Have you identified specific role/s to outsource? 5/10 Client has rated 5 out of 10, where 1 is not at all and 10 is very much so
  5. Is your leadership team fully onboard with outsourcing? 5/10 Client has rated 5 out of 10, where 1 is not at all and 10 is very much so
  6. Are your staff aware of the move to outsource? 5/10 Client has rated 5 out of 10, where 1 is not at all and 10 is very much so
  7. How old is your company? (years) 10+ years
  8. Do you have established processes? 5/10 Client has rated 5 out of 10, where 1 is not at all and 10 is very much so
  9. How well documented are the processes? 10/10 Client has rated 10 out of 10, where 1 is not at all and 10 is very much so
  10. How easily can the process be specified and documented? 5/10 Client has rated 5 out of 10, where 1 is not at all and 10 is very much so
  11. Are there process interdependencies that make segmentation of work between company and service provider difficult? 1/10 Comment: We are a start up Client has rated 1 out of 10, where 1 is not at all and 10 is very much so
  12. Can goals and metrics be easily defined for each process? 10/10 Client has rated 10 out of 10, where 1 is not at all and 10 is very much so
  13. Do you have onboarding/training materials for the outsourced resources? 5/10 Client has rated 10 out of 10, where 1 is not at all and 10 is very much so
  14. Have you identified the Key Performance Indicators (KPIs) for the outsourced resources? 10/10 Client has rated 10 out of 10, where 1 is not at all and 10 is very much so
  15. Have you produced a Service Level Agreement (SLA) for the outsourced provider? 5/10 Client has rated 5 out of 10, where 1 is not at all and 10 is very much so

Auction has finished

DateBidUserAuto
July 5, 2018 8:55 am60.00K**eAuto (Max bid)
July 5, 2018 8:55 am45.00m**************************t
July 4, 2018 4:02 pm30.00K**e
July 3, 2018 8:00 amListing started
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