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US based county council seeking 1-2 roles for admin support (FMLA) to start 4-9 months  Verified Lead 

Listing: AEIA
Quotation
Feasibility
Readiness

Winning Bid: 25.00

Item condition: New

SKU: AEIA Category:
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Client Verification:

  • Client name: PROVIDED
  • Main email: CONFIRMED & VERIFIED
  • Email type: Company domain email
  • Phone number: PROVIDED
  • Company name: PROVIDED & VERIFIED
  • Website: PROVIDED & VERIFIED

 

Report:

This client is seeking information on outsourcing and provides a timeline of 4-9 months. It is a US county council with 101+ staff. The client has completed all 3 forms, and 100% of questions, so there is good insight into the requirements, though the specific role(s) is unclear.

The client has got back to us and commented:

We are looking for someone to handle our FMLA program. There are some departments that run 24/7.

The client has completed the Feasibility study, and the roles seem fairly generic and easy to implement. Most of the skills are already in-house, and it’s easy to implement. The client does mention a 24/5 or 24/7 requirement, which needs to be clarified. There is no voice or sales requirements.

The client completed the Readiness assessment. The client is not experienced in outsourcing or having contract work done. But otherwise, it seems an easy integration into the role, with existing processes in place.

The client completed 3 of the 3 forms, 100% of the questions and provided very detailed requirements. They have completed the verification process, and responded to, and confirmed their email.

Please read over full direct form submissions in the following tabs.

  1. How would you describe your company? Mature
  2. What country do you mainly operate? USA
  3. Are you a decision maker? Minor decision maker
  4. What role/project duration/type? Did not comment
  5. How specialised or skilled are the roles? Medium skill
  6. Does this include a managerial role? Maybe
  7. How soon are you looking to outsource? Start 4-9 months
  8. Which best describes you interest? Seeking outsourcing info
  9. Company Sector: Public-utilities
  10. Company Size: 101+ employees
  11. Staff To Outsource: 1-2 roles
  12. What Roles: We are looking for someone to handle our FMLA program. There are some departments that run 24/7.
  1. Are the intended roles back-end & generic or front-end and industry specific? 1/10 Client has rated 1 out of 10, where 1 is not at all and 10 is very much so
  2. If tech, how common/complex is the tech or coding? Medium
  3. How regulated are the functions, roles or company sector? 2/10 Client has rated 2 out of 10, where 1 is not at all and 10 is very much so
  4. Any major/unusual security requirements? 2/10 Client has rated 2 out of 10, where 1 is not at all and 10 is very much so
  5. How specialised is your industry? 3/10 Client has rated 3 out of 10, where 1 is not at all and 10 is very much so
  6. Which operating hours required? 24/5, 24/7
  7. Which operating timezone? Operating in your local timezone
  8. Which languages required? English only
  9. Are there customer facing and/or direct voice functions? No, not really
  10. Does the requirements include sales roles? No
  11. How stable are the systems and processes in place - or are the roles always evolving? 8/10 Client has rated 8 out of 10, where 1 is not at all and 10 is very much so
  12. Are they commonly project based unique tasks, or highly repeated operation execution? 1/10 Client has rated 1 out of 10, where 1 is not at all and 10 is very much so
  13. Do you currently have the skills in-house, or are you seeking to gain external skills? Yes, in-house
  14. Importance of having internal company expertise or domain knowledge? 8/10 Client has rated 8 out of 10, where 1 is not at all and 10 is very much so
  15. The management are familiar with the cultural implications of running a remote off-shore team? 5/10 Client has rated 5 out of 10, where 1 is not at all and 10 is very much so
  16. Will you, or someone else, be managing the process? Mainly me
  17. Any general comments on your outsourcing role requirements (optional): None
  1. Have you used Upwork, Freelancer, Fiverrr, or online agency outsourcing before?: 1/10  Client has rated 1 out of 10, where 1 is not at all and 10 is very much so
  2. Have you outsourced before or currently? (more than Upwork): 1/10  Client has rated 1 out of 10, where 1 is not at all and 10 is very much so
  3. Have you been looking into outsourcing and partners a lot?: 1/10  Client has rated 1 out of 10, where 1 is not at all and 10 is very much so
  4. Have you identified specific role/s to outsource?: 8/10  Client has rated 8 out of 10, where 1 is not at all and 10 is very much so
  5. Is your leadership team fully onboard with outsourcing?: 5/10  Client has rated 5 out of 10, where 1 is not at all and 10 is very much so
  6. Are your staff aware of the move to outsource?: 1/10  Client has rated 1 out of 10, where 1 is not at all and 10 is very much so
  7. How old is your company? (years): 10+ years
  8. Do you have established processes?: 10/10  Client has rated 10 out of 10, where 1 is not at all and 10 is very much so
  9. How well documented are the processes?: 10/10  Client has rated 10 out of 10, where 1 is not at all and 10 is very much so
  10. How easily can the process be specified and documented?: 10/10  Client has rated 10 out of 10, where 1 is not at all and 10 is very much so
  11. Are there process interdependencies that make segmentation of work between company and service provider difficult?: 5/10  Client has rated 5 out of 10, where 1 is not at all and 10 is very much so
  12. Can goals and metrics be easily defined for each process?: 10/10  Client has rated 10 out of 10, where 1 is not at all and 10 is very much so
  13. Do you have onboarding/training materials for the outsourced resources?: 1/10  Client has rated 1 out of 10, where 1 is not at all and 10 is very much so
  14. Have you identified the Key Performance Indicators (KPIs) for the outsourced resources?: 1/10  Client has rated 1 out of 10, where 1 is not at all and 10 is very much so
  15. Have you produced a Service Level Agreement (SLA) for the outsourced provider?: 1/10  Client has rated 1 out of 10, where 1 is not at all and 10 is very much so
  16. Any general comments on your outsourcing readiness (optional): None

Auction has finished

DateBidUserAuto
July 20, 2018 10:57 am25.00G****e
July 20, 2018 10:48 am20.00D**nAuto (Max bid)
July 20, 2018 10:48 am15.00m**************************t
July 20, 2018 9:57 am10.00D**n
July 19, 2018 11:00 amListing started
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