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A UK-based startup in travel sector looking to build a team of 11-20 CS & sales roles  Verified Lead 

Listing: AEJE
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Winning Bid: 105.00

Item condition: New

SKU: AEJE Category:
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Client Verification:

  • Client name: PROVIDED
  • Main email: CONFIRMED & VERIFIED
  • Email type: ‘companyname@gmail.com’ email address
  • Phone number: PROVIDED
  • Company name: PROVIDED but not active yet
  • Website: URL PROVIDED but not active yet

 

Report:

This UK client has a startup in the travel sector.  They currently have 1-2 employees. They have a Domain, but the website isn’t yet active.  The client states that they aren’t very experienced in outsourcing, but they have fairly established processes for the roles to fit into.

Note, this client has completed 3 of 3 forms, 100% of the questions, and has added considerable comments.  So please read through the forms, as you will get good insight into the requirements.

They are seeking 11-20 roles to start in 4-9 months, with ambitions / expectations of growing to 50-100 people in 12 months.  They say the roles are highly specialised, requiring medium level skill sets, but involving complex sales conversations.  This does require voice roles, but only soft sales.  They describe the roles as:

Holiday booking sales

And comment:

Employees will be required to speak clear English in a friendly and helpful manner. Customer satisfaction is extremely important. Employees must be able to take calls. Answer questions and place a holiday/travel booking on our systems. They must be comfortable using computer software. I expect the number of employees required to rise from 20 to around 50 or 100 within one year.

And:

Employee will be holding conversations about the customers holiday booking preference. And if required the must try to find an alternative holiday option if customers primary option is not available.

and

I will be looking to outsource in around 3 to 5 months.

The client only completed 1 of the 3 forms, so there is less insight into their requirements.  The client has verified their email. The email is a gmail version of their domain name (ie comapnyname@gmail.com).  The have provided their web URL, but it isn’t yet active.

Please read over full direct form submissions in the following tabs.

  1. How would you describe your company? Startup
  2. What country do you mainly operate? United Kingdom
  3. Are you a decision maker? Sole decision maker
  4. What role/project duration/type? Ongoing role
  5. How specialised or skilled are the roles? Medium skill
  6. Does this include a managerial role? Maybe
  7. How soon are you looking to outsource? To start 3-5 months
  8. Which best describes you interest? I want to outsource
  9. Company Sector: Travel
  10. Company Size: 1-2 employees
  11. Staff To Outsource: 11-20 roles
  12. What Roles: Holiday booking sales
  13. Comments:  Employees will be required to speak clear English in a friendly and helpful manner. Customer satisfaction is extremely important. Employees must be able to take calls. Answer questions and place a holiday/travel booking on our systems. They must be comfortable using computer software. I expect the number of employees required to rise from 20 to around 50 or 100 within one year.
  1. Are the intended roles back-end & generic or front-end and industry specific? 10/10 Client has rated 10 out of 10, where 1 is not at all and 10 is very much so
  2. If tech, how common/complex is the tech or coding? Medium
  3. How regulated are the functions, roles or company sector? 10/10 Client has rated 10 out of 10, where 1 is not at all and 10 is very much so
  4. Any major/unusual security requirements? 10/10 Client has rated 10 out of 10, where 1 is not at all and 10 is very much so
  5. Comment: Employees will be required to input customer bank details in an accurate and professional manner.
  6. How specialised is your industry? 10/10 Client has rated 10 out of 10, where 1 is not at all and 10 is very much so
  7. Which operating hours required? 24/5 or 24/7
  8. Which operating timezone? Operating in local timezone
  9. Which languages required? English only
  10. Are there customer facing and/or direct voice functions? Yes, COMPLEX or sales conversations
  11. Does the requirements include sales roles? Soft sales
  12. How stable are the systems and processes in place - or are the roles always evolving? 9/10 Client has rated 9 out of 10, where 1 is not at all and 10 is very much so
  13. Are they commonly project based unique tasks, or highly repeated operation execution? 8/10 Client has rated 8 out of 10, where 1 is not at all and 10 is very much so
  14. Comment: Employee will be holding conversations about the customers holiday booking preference. And if required the must try to find an alternative holiday option if customers primary option is not available.
  15. Do you currently have the skills in-house, or are you seeking to gain external skills? Developing both
  16. Importance of having internal company expertise or domain knowledge? 10/10 Client has rated 10 out of 10, where 1 is not at all and 10 is very much so
  17. The management are familiar with the cultural implications of running a remote off-shore team? 2/10 Client has rated 2 out of 10, where 1 is not at all and 10 is very much so
  18. Will you, or someone else, be managing the process? Mainly me
  19. Any general comments on your outsourcing role requirements (optional): Must provide great value service to my company.
  1. Have you used Upwork, Freelancer, Fiverrr, or online agency outsourcing before?: 1/10  Client has rated 1 out of 10, where 1 is not at all and 10 is very much so
  2. Have you outsourced before or currently? (more than Upwork): 3/10  Client has rated 3 out of 10, where 1 is not at all and 10 is very much so
  3. Have you been looking into outsourcing and partners a lot?: 4/10  Client has rated 4 out of 10, where 1 is not at all and 10 is very much so
  4. Have you identified specific role/s to outsource?: 10/10  Client has rated 10 out of 10, where 1 is not at all and 10 is very much so
  5. Is your leadership team fully onboard with outsourcing?: 10/10  Client has rated 10 out of 10, where 1 is not at all and 10 is very much so
  6. Are your staff aware of the move to outsource?: 10/10  Client has rated 10 out of 10, where 1 is not at all and 10 is very much so
  7. How old is your company? (years): 0-1 years
  8. Do you have established processes?: 8/10  Client has rated 8 out of 10, where 1 is not at all and 10 is very much so
  9. How well documented are the processes?: 8/10  Client has rated 8 out of 10, where 1 is not at all and 10 is very much so
  10. How easily can the process be specified and documented?: 8/10  Client has rated 8 out of 10, where 1 is not at all and 10 is very much so
  11. Are there process interdependencies that make segmentation of work between company and service provider difficult?: 1/10  Client has rated 1 out of 10, where 1 is not at all and 10 is very much so
  12. Can goals and metrics be easily defined for each process?: 8/10  Client has rated 8 out of 10, where 1 is not at all and 10 is very much so
  13. Do you have onboarding/training materials for the outsourced resources?: 8/10  Client has rated 8 out of 10, where 1 is not at all and 10 is very much so
  14. Have you identified the Key Performance Indicators (KPIs) for the outsourced resources?: 6/10  Client has rated 6 out of 10, where 1 is not at all and 10 is very much so
  15. Have you produced a Service Level Agreement (SLA) for the outsourced provider?: 5/10  Client has rated 5 out of 10, where 1 is not at all and 10 is very much so
  16. Any general comments on your outsourcing readiness (optional): I will be looking to outsource in around 3 to 5 months.

Auction has finished

DateBidUserAuto
July 27, 2018 10:59 am105.00P*****************a
July 27, 2018 10:54 am100.00J****yAuto (Max bid)
July 27, 2018 10:54 am95.00G****e
July 27, 2018 10:46 am90.00J****yAuto (Max bid)
July 27, 2018 10:46 am85.00A*****y
July 27, 2018 10:39 am80.00J****yAuto (Max bid)
July 27, 2018 10:39 am75.00A*****y
July 27, 2018 10:27 am70.00J****y
July 27, 2018 10:24 am65.00G****e
July 27, 2018 10:07 am60.00J****yAuto (Max bid)
July 27, 2018 10:07 am60.00m**************************t
July 27, 2018 2:26 am55.00J****y
July 27, 2018 2:26 am50.00D**nAuto (Max bid)
July 27, 2018 1:57 am45.00D**nAuto (Max bid)
July 27, 2018 1:57 am40.00J****y
July 26, 2018 11:04 am35.00D**n
July 26, 2018 10:04 am30.00W**********r
July 26, 2018 7:07 am25.00D**nAuto (Max bid)
July 26, 2018 7:07 am20.00C*****e
July 25, 2018 10:17 am15.00D**nAuto (Max bid)
July 25, 2018 10:17 am10.00G****e
July 25, 2018 9:59 am5.00D**n
July 25, 2018 8:00 amListing started
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