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Sole decision maker of a transportation startup is seeking information about 1-2 roles for voice-based customer service  Verified Lead 

Listing: AEJZ
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Winning Bid: 5.00

Item condition: New

SKU: AEJZ Category:
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Client Verification:

  • Client name: PROVIDED
  • Main email: CONFIRMED & VERIFIED
  • Email type: Company domain email address
  • Phone number: PROVIDED
  • Company name: PROVIDED & VERIFIED
  • Website: PROVIDED & VERIFIED

 

Report:

The founder of this transportation sector startup is seeking outsourcing information to start asap.  The client states that it is a US-based company, but the website is in Russian. So possibly, they are seeking staff to start moving into the US market.

The client completed 3 of the 3 forms, 100% of the questions and so has provided detailed insight. They have completed the verification process, and responded to, and confirmed, their email.

Please read over full direct form submissions in the following tabs.

The role requirement is or medium skill inbound and outbound customer service.  The client says that it is a voice role, but there is no requirement for sales functions.  The client says that 24/5 or 24/7 shift coverage is required, and says that other (common) languages would also be ideal.

There are no real specialist requirements (ie regulation or security), but also the role processes are not yet so clearly established.

When asked to comment about requirements, the client writes:

It’s better to talk to know the requirements and expectations.

Please read over full direct form submissions in the following tabs.

  1. How would you describe your company? Startup
  2. What country do you mainly operate? United States of America
  3. Are you a decision maker? Sole decision maker
  4. What role/project duration/type? One-off big project
  5. How specialised or skilled are the roles? Medium skill
  6. Does this include a managerial role? Maybe
  7. How soon are you looking to outsource? To start ASAP
  8. Which best describes you interest? Seeking outsourcing information
  9. Company Sector: Transportation
  10. Company Size: 1-2 employees
  11. Staff To Outsource: 1-2 roles
  12. What Roles: Inbound and outbound calls
  13. Comments:  It's better to talk to know the requirements and expectations.
  1. Are the intended roles back-end & generic or front-end and industry specific? 4/10 Client has rated 4 out of 10, where 1 is not at all and 10 is very much so
  2. If tech, how common/complex is the tech or coding? No comment
  3. How regulated are the functions, roles or company sector? 9/10 Client has rated 9 out of 10, where 1 is not at all and 10 is very much so
  4. Any major/unusual security requirements? 3/10 Client has rated 3 out of 10, where 1 is not at all and 10 is very much so
  5. How specialised is your industry? 9/10 Client has rated 9 out of 10, where 1 is not at all and 10 is very much so
  6. Which operating hours required? 24/5 24/7 coverage
  7. Which operating timezone? Multi timezone
  8. Which languages required? English plus common language (French, Spanish etc)
  9. Are there customer facing and/or direct voice functions? Yes, BASIC conversations
  10. Does the requirements include sales roles? No
  11. How stable are the systems and processes in place - or are the roles always evolving? 1/10 Client has rated 1 out of 10, where 1 is not at all and 10 is very much so
  12. Are they commonly project based unique tasks, or highly repeated operation execution? 1/10 Client has rated 1 out of 10, where 1 is not at all and 10 is very much so
  13. Do you currently have the skills in-house, or are you seeking to gain external skills? N/A
  14. Importance of having internal company expertise or domain knowledge? 1/10 Client has rated 1 out of 10, where 1 is not at all and 10 is very much so
  15. The management are familiar with the cultural implications of running a remote off-shore team? 8/10 Client has rated 8 out of 10, where 1 is not at all and 10 is very much so
  16. Will you, or someone else, be managing the process? Mainly me
  17. Any general comments on your outsourcing role requirements (optional): No comment
  1. Have you used Upwork, Freelancer, Fiverrr, or online agency outsourcing before?: 5/10  Client has rated 5 out of 10, where 1 is not at all and 10 is very much so
  2. Comment: Fiverr and freelancer
  3. Have you outsourced before or currently? (more than Upwork): 1/10  Client has rated 1 out of 10, where 1 is not at all and 10 is very much so
  4. Have you been looking into outsourcing and partners a lot?: 1/10  Client has rated 1 out of 10, where 1 is not at all and 10 is very much so
  5. Have you identified specific role/s to outsource?: 9/10  Client has rated 9 out of 10, where 1 is not at all and 10 is very much so
  6. Is your leadership team fully onboard with outsourcing?: 7/10  Client has rated 7 out of 10, where 1 is not at all and 10 is very much so
  7. Are your staff aware of the move to outsource?: 1/10  Client has rated 1 out of 10, where 1 is not at all and 10 is very much so
  8. How old is your company? (years): 10+ years
  9. Do you have established processes?: 5/10  Client has rated 5 out of 10, where 1 is not at all and 10 is very much so
  10. How well documented are the processes?: 2/10  Client has rated 2 out of 10, where 1 is not at all and 10 is very much so
  11. How easily can the process be specified and documented?: 5/10  Client has rated 5 out of 10, where 1 is not at all and 10 is very much so
  12. Are there process interdependencies that make segmentation of work between company and service provider difficult?: 1/10  Client has rated 1 out of 10, where 1 is not at all and 10 is very much so
  13. Can goals and metrics be easily defined for each process?: 10/10  Client has rated 10 out of 10, where 1 is not at all and 10 is very much so
  14. Do you have onboarding/training materials for the outsourced resources?: 5/10  Client has rated 5 out of 10, where 1 is not at all and 10 is very much so
  15. Have you identified the Key Performance Indicators (KPIs) for the outsourced resources?: 1/10  Client has rated 1 out of 10, where 1 is not at all and 10 is very much so
  16. Have you produced a Service Level Agreement (SLA) for the outsourced provider?: 1/10  Client has rated 1 out of 10, where 1 is not at all and 10 is very much so
  17. Any general comments on your outsourcing readiness (optional): No comment

Auction has finished

DateBidUserAuto
July 30, 2018 10:43 am5.00G****e
July 30, 2018 9:00 amListing started
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