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Sole decision maker of a young Australian tech company is seeking 21-50 roles to start ASAP

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Feasibility
Readiness

Winning Bid: 187.00

Item condition: New

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Client Verification:

  • Client name: PROVIDED
  • Main email: CONFIRMED & VERIFIED
  • Email type: Corporate domain email used
  • Phone number: PROVIDED
  • Company name: PROVIDED & VERIFIED
  • Website: PROVIDED & VERIFIED

 

Report:

The client is the owner and founder of a young but established tech company.  The company is based in Australia and has an office as well in New Zealand.  The client currently has 21-50 employees and has the existing skills already in-house and has processes ready and in place.

The client completed 3 of the 3 forms, 100% of the questions and so has provided detailed insight. Please ensure you read all their responses for insight.  They have completed the verification process, their website is active, and they responded to, and confirmed, their company domain-based email.

The client stated the required roles as:

Helpdesk but having soft sales that operates on extended hours in their local timezone.

The client is very knowledgeable in this area, and has specific processes and requirements already in place.  They are also very familiar with Upwork and outsourcing etc.

Please read over full direct form submissions in the following tabs.

  1. How would you describe your company? Young
  2. What country do you mainly operate? Australia
  3. Are you a decision maker? Sole decision maker
  4. What role/project duration/type? Ongoing role
  5. How specialised or skilled are the roles? Medium skill
  6. Does this include a managerial role? Yes
  7. How soon are you looking to outsource? To start ASAP
  8. Which best describes you interest? Seeking outsourcing info
  9. Company Sector: Hardware-tech-IT
  10. Company Size: 21-50 employees
  11. Staff To Outsource: 21-50 roles
  12. What Roles: Helpdesk
  13. Comments:
  1. Are the intended roles back-end & generic or front-end and industry specific? 10/10 Client has rated 10 out of 10, where 1 is not at all and 10 is very much so
  2. If tech, how common/complex is the tech or coding? Medium
  3. How regulated are the functions, roles or company sector? 5/10 Client has rated 5 out of 10, where 1 is not at all and 10 is very much so
  4. Any major/unusual security requirements? 1/10 Client has rated 1 out of 10, where 1 is not at all and 10 is very much so
  5. How specialised is your industry? 4/10 Client has rated 4 out of 10, where 1 is not at all and 10 is very much so
  6. Which operating hours required? Extended hours
  7. Which operating timezone? Operating in your local timezone
  8. Which languages required? English only
  9. Are there customer facing and/or direct voice functions? Yes, COMPLEX or sales conversations
  10. Does the requirements include sales roles? Soft sales
  11. How stable are the systems and processes in place - or are the roles always evolving? 8/10 Client has rated 8 out of 10, where 1 is not at all and 10 is very much so
  12. Are they commonly project based unique tasks, or highly repeated operation execution? 10/10 Client has rated 10 out of 10, where 1 is not at all and 10 is very much so
  13. Do you currently have the skills in-house, or are you seeking to gain external skills? Yes, inhouse
  14. Importance of having internal company expertise or domain knowledge? 3/10 Client has rated 3 out of 10, where 1 is not at all and 10 is very much so
  15. The management are familiar with the cultural implications of running a remote off-shore team? 8/10 Client has rated 8 out of 10, where 1 is not at all and 10 is very much so
  16. Will you, or someone else, be managing the process? Mainly others
  17. Any general comments on your outsourcing role requirements (optional): No comment
  1. Have you used Upwork, Freelancer, Fiverrr, or online agency outsourcing before?  5/10 Client has rated 5 out of 10, where 1 is not at all and 10 is very much so
  2. Have you outsourced before or currently? (more than Upwork)? 10/10 Client has rated 10 out of 10, where 1 is not at all and 10 is very much so
  3. Have you been looking into outsourcing and partners a lot? 9/10 Client has rated 9 out of 10, where 1 is not at all and 10 is very much so
  4. Have you identified specific role/s to outsource? 10/10 Client has rated 10 out of 10, where 1 is not at all and 10 is very much so
  5. Is your leadership team fully onboard with outsourcing? 10/10 Client has rated 10 out of 10, where 1 is not at all and 10 is very much so
  6. Are your staff aware of the move to outsource? 9/10 Client has rated 9 out of 10, where 1 is not at all and 10 is very much so
  7. How old is your company? (years) 10+ years
  8. Do you have established processes? 8/10 Client has rated 8 out of 10, where 1 is not at all and 10 is very much so
  9. How well documented are the processes? 8/10 Client has rated 8 out of 10, where 1 is not at all and 10 is very much so
  10. How easily can the process be specified and documented? 9/10 Client has rated 9 out of 10, where 1 is not at all and 10 is very much so
  11. Are there process interdependencies that make segmentation of work between company and service provider difficult? 5/10 Client has rated 1 out of 10, where 1 is not at all and 10 is very much so
  12. Can goals and metrics be easily defined for each process? 8/10 Client has rated 8 out of 10, where 1 is not at all and 10 is very much so
  13. Do you have onboarding/training materials for the outsourced resources? 9/10 Client has rated 9 out of 10, where 1 is not at all and 10 is very much so
  14. Have you identified the Key Performance Indicators (KPIs) for the outsourced resources? 6/10 Client has rated 6 out of 10, where 1 is not at all and 10 is very much so
  15. Have you produced a Service Level Agreement (SLA) for the outsourced provider? 4/10 Client has rated 4 out of 10, where 1 is not at all and 10 is very much so

Auction has finished

DateBidUserAuto
August 7, 2018 10:41 am187.00m**************************tAuto (Max bid)
August 7, 2018 10:41 am178.00A***e
August 7, 2018 10:26 am169.00m**************************t
August 7, 2018 10:26 am160.00A***eAuto (Max bid)
August 6, 2018 10:45 am159.00A***e
August 6, 2018 10:45 am150.00T****rAuto (Max bid)
August 6, 2018 10:44 am131.00T****rAuto (Max bid)
August 6, 2018 10:44 am122.00A***e
August 6, 2018 10:44 am113.00T****rAuto (Max bid)
August 6, 2018 10:44 am104.00A***e
August 6, 2018 10:44 am95.00T****rAuto (Max bid)
August 6, 2018 10:44 am86.00A***e
August 6, 2018 10:44 am77.00T****rAuto (Max bid)
August 6, 2018 10:44 am68.00A***e
August 3, 2018 5:30 pm59.00T****rAuto (Max bid)
August 3, 2018 5:30 pm50.00A***e
August 3, 2018 11:14 am41.00T****rAuto (Max bid)
August 3, 2018 11:14 am32.00G****e
August 3, 2018 10:36 am23.00T****r
August 3, 2018 10:20 am14.00A***e
August 3, 2018 9:23 am5.00T****r
August 3, 2018 9:00 amListing started
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