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Sole decision maker of a Singapore-based hardware tech startup seeking 3-10 tech support engineer roles ASAP  Verified Lead 

Listing: AELM
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Winning Bid: 45.00

Item condition: New

SKU: AELM Category:
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Client Verification:

  • Client name: PROVIDED
  • Main email: CONFIRMED & VERIFIED
  • Email type: Company domain email used
  • Phone number: PROVIDED
  • Company name: PROVIDED & VERIFIED
  • Website: PROVIDED & VERIFIED

 

Report:

Client is the sole decision maker of a startup hardware tech company based in Singapore.  They are looking to outsource 3-10 tech support engineer roles ASAP.

Client has indicated that this is a one-off big project in the form. Medium skill and managerial support is needed.

The client completed all 3 forms, Please ensure you read all their responses for insight.  They have completed the verification process, they have an active website and has responded to, and confirmed with their company domain email.

Please read over full direct form submissions in the following tabs.

  1. How would you describe your company? Startup
  2. What country do you mainly operate? Singapore
  3. Are you a decision maker? Sole decision maker
  4. What role/project duration/type? One-off big project
  5. How specialised or skilled are the roles? Medium skill
  6. Does this include a managerial role? Yes
  7. How soon are you looking to outsource? To start ASAP
  8. Which best describes you interest? I want to outsource
  9. Company Sector: Hardware-tech-IT
  10. Company Size: 11-20 employees
  11. Staff To Outsource: 3-10 roles
  12. What Roles: Tech support engineers
  13. Comments: I have a project for a long duration where I need to provide Remote technical support from a low cost country to clients in Singapore and Australia .
  1. Are the intended roles back-end & generic or front-end and industry specific? 2/10 Client has rated 2 out of 10, where 1 is not at all and 10 is very much so
  2. If tech, how common/complex is the tech or coding? Basic
  3. How regulated are the functions, roles or company sector? 1/10 Client has rated 1 out of 10, where 1 is not at all and 10 is very much so
  4. Any major/unusual security requirements? 1/10 Client has rated 1 out of 10, where 1 is not at all and 10 is very much so
  5. How specialised is your industry? 1/10 Client has rated 1 out of 10, where 1 is not at all and 10 is very much so
  6. Which operating hours required? Extended hours
  7. Which operating timezone? Multi timezone
  8. Which languages required? English only
  9. Are there customer facing and/or direct voice functions? Yes, BASIC conversations
  10. Does the requirements include sales roles? No
  11. How stable are the systems and processes in place - or are the roles always evolving? 3/10 Client has rated 3 out of 10, where 1 is not at all and 10 is very much so
  12. Are they commonly project based unique tasks, or highly repeated operation execution? 3/10 Client has rated 3 out of 10, where 1 is not at all and 10 is very much so
  13. Do you currently have the skills in-house, or are you seeking to gain external skills? No, require new
  14. Importance of having internal company expertise or domain knowledge? 2/10 Client has rated 2 out of 10, where 1 is not at all and 10 is very much so
  15. The management are familiar with the cultural implications of running a remote off-shore team? 8/10 Client has rated 8 out of 10, where 1 is not at all and 10 is very much so
  16. Will you, or someone else, be managing the process? Mainly me
  17. Any general comments on your outsourcing role requirements (optional): No comment
  1. Have you used Upwork, Freelancer, Fiverrr, or online agency outsourcing before?  1/10 Client has rated 1 out of 10, where 1 is not at all and 10 is very much so
  2. Have you outsourced before or currently? (more than Upwork)? 4/10 Client has rated 4out of 10, where 1 is not at all and 10 is very much so
  3. Have you been looking into outsourcing and partners a lot? 4/10 Client has rated 4 out of 10, where 1 is not at all and 10 is very much so
  4. Have you identified specific role/s to outsource? 7/10 Client has rated 7out of 10, where 1 is not at all and 10 is very much so
  5. Is your leadership team fully onboard with outsourcing? 8/10 Client has rated 8 out of 10, where 1 is not at all and 10 is very much so
  6. Are your staff aware of the move to outsource? 9/10 Client has rated 9 out of 10, where 1 is not at all and 10 is very much so
  7. How old is your company? (years) 0-1 year
  8. Do you have established processes? 5/10 Client has rated 5 out of 10, where 1 is not at all and 10 is very much so
  9. How well documented are the processes? 4/10 Client has rated 4 out of 10, where 1 is not at all and 10 is very much so
  10. How easily can the process be specified and documented? 9/10 Client has rated 9 out of 10, where 1 is not at all and 10 is very much so
  11. Are there process interdependencies that make segmentation of work between company and service provider difficult? 1/10 Client has rated 1 out of 10, where 1 is not at all and 10 is very much so
  12. Can goals and metrics be easily defined for each process? 8/10 Client has rated 8 out of 10, where 1 is not at all and 10 is very much so
  13. Do you have onboarding/training materials for the outsourced resources? 4/10 Client has rated 4 out of 10, where 1 is not at all and 10 is very much so
  14. Have you identified the Key Performance Indicators (KPIs) for the outsourced resources? 7/10 Client has rated 7 out of 10, where 1 is not at all and 10 is very much so
  15. Have you produced a Service Level Agreement (SLA) for the outsourced provider? 6/10 Client has rated 6 out of 10, where 1 is not at all and 10 is very much so

Auction has finished

DateBidUserAuto
August 9, 2018 10:56 am45.00G****e
August 9, 2018 10:53 am35.00A*****y
August 9, 2018 10:37 am25.00L***e
August 8, 2018 12:54 am15.00C****n
August 7, 2018 11:37 am5.00G****e
August 7, 2018 11:00 amListing started
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