An Australian based healthcare corporation, 50 employees, 5-9 years old, is seeking customer service support team with 11-20 employees. They have a good level of outsourcing understanding, and they are seeking a high service support environment, but cost effective.
They have a high security requirement within a high specialisation environment. They require a partner that is familiar with this (medical sector) environment. Read specific answers for more insight. They want a 24/7 operation which includes voice, but no sales.
They have a reasonable level of outsourcing knowledge, and a high degree of existing and transferable processes, including mapping, KPIs and onboarding, in place – which indicates they are a good outsourcing candidate.