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UK based travel sector, 50 employees, trading 5 years, looking for 14 accounts team

Listing: AEEE
Quotation
Feasibility
Readiness

Winning Bid: 5,000.00

Item condition: New

SKU: AEEE Category:
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This is a large company, 5-9 years old, based in UK, within the travel sector.

They have over 50 employees. The inquirer is from C-Suite and is one of the decision makers.

They are looking for 14 accountants and one manager within finance and accounting, including management structure.

They want a high support environment, and have very specialised roles.

There are no sales or voice roles required.

The roles are very specialised, but they already have a lot of the knowledge in-house.

She has completed the readiness assessment.

They have been looking for outsourcing solutions for a reasonable amount of time, and have all of the processes in place for an easy integration. They are looking to outsource within 1-3 months.

  1. What sector is your company in? Financial Services
  2. How would you describe your company? Large
  3. How many employees do you currently have? 11-20
  4. What is your role in company? Senior Manager
  5. Are you a / the decision maker? Key decision maker
  6. What country are you mainly operating in? UK
  7. What role/s are you looking to outsource? Finance and Accounting
  8. How many staff are you looking to outsource? 10+
  9. Does this include a managerial role? Yes
  10. How would you describe the staff you need? High Repetition Other: Looking to outsource 14 accountants and 1 manager knowledgeable in UK domain
  11. How specialised or skilled are the roles? 8  Client has rated 8 out of 10, where 1 is not at all and 10 is very much so
  12. Any comments on role specifications: No comment
  13. What are your key outsourcing considerations?  Support and Experience, Industry Alignment and Insight
  14. How would you rate your outsourcing knowledge? 8 Client has rated 8 out of 10, where 1 is not at all and 10 is very much so
  15. How soon are you looking to outsource? 1-3 months
  16. What better describes you: I want to outsource, or i want to find out about outsourcing? I want to outsource
  1. Are the intended roles back-end & generic or front-end and industry specific? 5 Client has rated 5 out of 10, where 1 is not at all and 10 is very much so
  2. If tech, how common/complex is the tech or coding? N/A
  3. How regulated are the functions, roles or company sector? 10 Client has rated 10 out of 10, where 1 is not at all and 10 is very much so
  4. Any major/unusual security requirements? 7 Client's financial information is used in this type of work Client has rated 7 out of 10, where 1 is not at all and 10 is very much so
  5. How specialised is your industry? 9 Client has rated 9 out of 10, where 1 is not at all and 10 is very much so
  6. Which operating hours required? No comment
  7. Which operating timezone? Doesn't matter
  8. Which languages required? English Only
  9. Are there customer facing and/or direct voice functions? No, not really
  10. Does the requirements include sales roles? No
  11. How stable are the systems and processes in place - or are the roles always evolving? 4
  12. Are they commonly project based unquite tasks, or highly repeated operation execution? 9 The work is writing a set of documents that are mostly the same with some variations. Templates and software wizards are providing to do the work. Client has rated 9 out of 10, where 1 is not at all and 10 is very much so
  13. Do you currently have the skills inhouse, or are you seeking to gain external skills? Yes, inhouse
  14. Importance of having internal company expertise or domain knowledge? 10 Client has rated 10 out of 10, where 1 is not at all and 10 is very much so
  15. The management are familiar with the cultural implications of running a remote off-shore team? 3 Client has rated 3 out of 10, where 1 is not at all and 10 is very much so
  16. Will you, or someone else, be managing the process? Mainly me
  1. Have you used Upwork, Freelancer, Fiverrr, or online agency outsourcing before? 1 Client has rated 1 out of 10, where 1 is not at all and 10 is very much so
  2. Have you outsourced before or currently? (more than Upwork)? 1 Client has rated 1 out of 10, where 1 is not at all and 10 is very much so
  3. Have you been looking into outsourcing and partners a lot? 3 Client has rated 3 out of 10, where 1 is not at all and 10 is very much so
  4. Have you identified specific role/s to outsource? 10 Client has rated 10 out of 10, where 1 is not at all and 10 is very much so
  5. Is your leadership team fully onboard with outsourcing? 10 Client has rated 10 out of 10, where 1 is not at all and 10 is very much so
  6. Are your staff aware of the move to outsource? 5 Client has rated 5 out of 10, where 1 is not at all and 10 is very much so
  7. How old is your company? (years) 10+
  8. Do you have established processes? 9 Client has rated 9 out of 10, where 1 is not at all and 10 is very much so
  9. How well documented are the processes? 7 Client has rated 7 out of 10, where 1 is not at all and 10 is very much so
  10. How easily can the process be specified and documented? 7 Client has rated 7 out of 10, where 1 is not at all and 10 is very much so
  11. Are there process interdependencies that make segmentation of work between company and service provider difficult? 5 Client has rated 5 out of 10, where 1 is not at all and 10 is very much so
  12. Can goals and metrics be easily defined for each process? 7 Client has rated 7 out of 10, where 1 is not at all and 10 is very much so
  13. Do you have onboarding/training materials for the outsourced resources? 7 Client has rated 7 out of 10, where 1 is not at all and 10 is very much so
  14. Have you identified the Key Performance Indicators (KPIs) for the outsourced resources? 1 Client has rated 1 out of 10, where 1 is not at all and 10 is very much so
  15. Have you produced a Service Level Agreement (SLA) for the outsourced provider? 1 Client has rated 1 out of 10, where 1 is not at all and 10 is very much so

Auction has finished

May 7, 2018 12:00 amListing started
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