OA500 Global Outsourcing Firm Index 2024 Report

Unveiling OA500 – A Benchmark in Outsourcing Excellence

The landscape of work and employment models is rapidly evolving, driven by technological advancements, globalization, and the emergence of distributed workforces. In particular, the surge in Business Process Outsourcing (BPO) has become a hallmark of modern enterprises, with major players like Google, Amazon, Microsoft, and Meta embracing outsourcing partnerships. This trend isn't exclusive to large corporations; small and mid-sized enterprises (SMEs) are increasingly adopting outsourcing as a strategic imperative.

According to data by GrandViewResearch, the global outsourcing market was valued at USD 280.64 billion in 2023. The industry is projected to grow at a Compound Annual Growth Rate (CAGR) of 9.4% from 2023 to 2030.

The outsourcing market encompasses various business models, including call centers, BPO, Knowledge Process Outsourcing (KPO), offshore staffing, virtual teams, freelancers, and virtual assistants (VA). Despite their diversity, these models share a common goal; providing access to global talent pools and cost-effective solutions.

Recognizing the need for transparency and objective evaluation in the outsourcing landscape, Outsource Accelerator developed the OA500. Through comprehensive research and data aggregation, OA500 identifies and ranks outsourcing firms based on objective criteria, enabling businesses to make informed decisions and navigate the market with confidence.

OA500 represents a beacon of trust and reliability in the outsourcing industry, offering businesses invaluable insights into the premier outsourcing landscape in the Philippines and beyond. As outsourcing continues to shape the future of work, initiatives like OA500 play a pivotal role in driving excellence, innovation, and collaboration across global enterprises.

The Global Outsourcing Firm (BPO) Index catalogs, analyzes, and compares all known outsourcing firms globally, with over 2,800 firms cataloged in 2024. The index provides a valuable indicator of a firm’s reputation and prominence.

Following 18 months of rigorous development, the Index methodology provides an efficient way to track companies’ progress, conduct cross-company comparisons, and establish a reliable ranking system.

The OA500 2024 report analyses the top 500 firms of the 2,800 global players. With a commitment to objective transparent analysis, OA500 showcases the top 500 outsourcing companies globally, empowering businesses worldwide with valuable insights and resources.

The scope of OA500 encompasses diverse industries and service domains, including IT and software development, customer service, digital marketing, finance, healthcare, and more. Over time, the index is expected to become more relevant as it tracks the longitudinal progress of each firm, with ongoing improvements in data collection and contribution in terms of granularity, reliability, and universality.

To create the index, Outsource Accelerator aggregated, researched, and annotated over 2,800 BPOs worldwide and developed a scoring and weighting methodology to rank BPOs by their prominence.

The measures used to build and maintain the Global Outsourcing Firm (BPO) Index broadly fall into two primary categories – (i) Footprint and (ii) Quality.

A company’s footprint refers to public visibility. The most established BPOs naturally generate a very high footprint score since any reasonable business will be fully visible on major search engines, social networks, and online directories.

The quality of a company is, of course, more complicated to quantify. However, using metadata points like Domain Authority (DA), site traffic, revenue, employee reviews, LinkedIn engagement, and third-party analysis, it is possible to get a reasonable picture of a company’s reputation.

Limitations of the OA500

The OA500, while comprehensive in assessing the visibility, size, quality, and reliability of outsourcing firms through multiple metadata points, primarily emphasizes overall prominence rather than specific client fit or subjective attributes.

While size does impact these aspects, it doesn't necessarily ensure suitability, especially in specialized sectors like accounting or medicine, where smaller, specialized firms might offer better solutions.

The index excels at comparing the prominence of outsourcing firms but doesn't delve into individual suitability, pricing models, or service structures, making it important to consider specific requirements outside its scope.

While not infallible due to its reliance on available metadata, the Global Outsourcing Firm (BPO) Index offers the best objective analysis of global outsourcing companies, albeit not tailored to individual needs or verticals.

Methodology whitepaper:

To learn more about OA500’s evaluation process, download the methodology whitepaper.