Yoummday

At yoummday, we believe that first-class customer service is essential for the success of any business. However, traditional contact centres are often inflexible, expensive, and not customer-oriented enough.

That’s why we decided to revolutionise the contact centre industry with our intelligent technology. Our platform allows companies to manage their contact centers flexibly and cost-effectively, while delivering high-quality customer service.

We believe that happy agents deliver the best customer service. That’s why we offer our talents a flexible work arrangement and fair pay, for an unprecedented work/life balance. When our talents are happy, our clients’ customers are happy. We’re committed to providing them with the best possible working conditions because we believe that this is the key to delivering unparalleled CX.

What Yoummday offers its clients

Highly Qualified Agents:

- Talent pool of over 10,000 CX professionals
- Wide range of skills, experience, and locations
- Fast setup and launch
- Scale up or down within hours

Strong Price to Performance Ratio:

- Top CX talents from across the world
- Higher quality through motivation and excellent working conditions
- Average cost savings of approximately 20% compared to traditional BPOs

No Risk - You Only Pay For Performance:

- Productive time accounting
- Performance-based talent compensation for greater productivity
- No set-up or licence costs
- No minimum purchases or obligations

Highest quality & Safety Standards:

- Data protection compliant
- ISO 9001 certified
- ISO 27001 certified
- A triple redundant IT infrastructure

How Yoummday outshines the competition

yoummday is highly scalable. Clients can scale up or down as business needs require without additional costs as you only pay for performance.

yoummday offers high quality agents. Our agents can earn up to double as much as they would in a traditional call centre and can choose when and where they work. This attracts high quality agents that are motivated to work.

yoummday is affordable. As all our agents are working from home, yoummday has immensive cost savings and can offer it's services at a much cheaper price point than the competition.

yoummday offers a global talent pool. Clients can search globally for the talents that best fit their requirements. This way clients can easily find the best match for their projects.

yoummday is sustainable. Due to the work from home model yoummday saves a lot of carbon emissions as there is no commuting, no office spaces are needed and our agents bring their own devices.

Yoummday company structure

yoummday is a private, family-owned outsourcing technology company combined with a marketplace of CX talent. It's C-Team are dedicated industry experts and visionary leaders who are committed to redefining the customer experience landscape. yoummday's ownership structure allows it to remain agile, customer-focused, and responsive to the evolving needs of our clients. Innovation, quality, and excellence are prioritised at yoummday, and the ownership team plays a crucial role in driving it's growth.

Sample highlight service offering of Yoummday

English-Speaking Customer Service Agent Starting at $0.11 per minute/event
English-Speaking Sales Agent Starting at $0.13 per minute/event