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Top 40 BPO companies in the Philippines

The BPO (Business Process Outsourcing) industry plays a vital role in the emerging economy of the Philippines, and contributes over 11% to the GDP.  It is the single largest sector, employs over 1.2 million people, spread across some 700 outsourcing companies.  Navigating the outsourcing suppliers can be though – especially if you’re new to outsourcing, and/or not based in the country (which most clients aren’t).

As a result, we have compiled this short review of the most notable 40 BPO companies in the Philippines. These are just some of the companies that placed their trust in the human capital of the Philippines, and built incredible world-class outsourcing operations as a result.

The list has been carefully selected by Outsource Accelerator to help you with your outsourcing journey.  If you want to connect with these or any of the 600+ outsourcing suppliers that we have on our list below, or across our site, you can browse our BPO directory here, or you can get three free quotes here.

Before we get to the list, here’s a brief background of the BPO industry in the Philippines.

Despite starting only 25 years ago, the sector is now the single biggest contributor to the nations economic activity, and it’s showing no signs of slowing down. Every year, outsourcing suppliers are setting up, or expanding their operations – as a result of the highly educated population, close cultural alignment to the ‘West’, and comparatively low-salary environment.

The very first call center was set up in the Philippines back in 1992 and in just over two decades, has grown exponentially, to become the economic lifeblood of the country. The BPO industry has played a vital role in providing jobs to thousands if not hundreds of thousands of Filipinos. More than other popular fields, the BPO industry has helped showcase the many talents of the Philippines as a country. It helped the Philippines leave its mark globally in terms of its people’s skillset. The BPO industry has levelled the playing field for Filipinos and gave them the chance to compete with the rest of the world.

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Right now, the BPO companies in the Philippines range from ambitious startups, midsize BPOs of 1,000-5,000 seats, to huge global conglomerates.  The biggest outsourcing suppliers, such as Concentrix, employ as many as 80,000 staff in Philippines, and over 250,000 globally. If you need help navigating the market, just reach out to us.


The most comprehensive outsourcing BPO directory

Outsource Accelerator offers the world’s most comprehensive outsourcing (BPO) directory for the Philippines.  We list over 600 BPOs in this directory, and provide detailed information, corporate videos, price guides and reviews.  In fact, 34 of the 40 top companies are listed in Outsource Accelerator’s BPO directory – just click on the links to learn more.

>> Go to the BPO outsourcing directory now

BPO Directory Outsource Accelerator


And now, here’s Outsource Accelerator’s top 40 picks for 2019;


Top 40 outsourcing BPO companies – Outsource Accelerator

We’ve broken the list down to differentiate between the big corporations and the new generation of outsourcing suppliers.

The top new generation BPOs for Small and Medium Businesses (SMEs):

1. EMAPTA Versatile Services

EMAPTA is a leading example of the new generation of outsourcing suppliers who offer a flexible, but highly professional service.  They specifically cater to the small and medium businesses, have 11 high quality sites around Philippines and towards 2,000 employees.

2. Arcanys

Arcanys is a Swiss software development outsourcing firm in the Philippines.  Founded in Cebu City in 2010 by a team of serial entrepreneurs, and benefiting from the extraordinary skills of Filipino tech professionals.

3. KMC Solutions

KMC Solutions is a fast-growing  outsourcing supplier which offers everything from co-working space, seat leasing, staff leasing and full-services BPO.  They now have over 20 sites across Philippines, with 12,000 person capacity.

4. Deployed

Deployed is a smaller boutique outsourcing supplier with 200 employees across three offices in Ortigas. The company is New Zealand owned, and emphasises strong recruitment and an involved management and leadership.

5. Hammerjack

Hammerjack’s expert team has more than 100 years combined business process outsourcing experience, have successfully moved thousands of tasks, functions and processes and have helped businesses to save millions of dollars through improvements in efficiency and quality.

6. Global Process Management (GPM)

GPM offers complete hosted office services, negating the need for clients abroad to register a legal entity in the Philippines before moving work there. We take care of recruitment, office facilities, HR, payroll, IT, Internet, etc. in a solution customized to each client.

7. Outsourced

Outsourced is a leading Business Process Outsourcing (BPO) Philippines company that provides dedicated remote staff and offshore staffing services –  specialising in outsourcing services; that will stay with you for years to come and who will constantly exceed your expectations.

8. Converga

Converga is a company specializing in comprehensive information logistics, business process outsourcing (BPO), cost saving solutions, software as a service (SaaS) and strategy. It focuses on providing sustainability, cost-efficiency and innovation so that clients can enjoy increased flexibility, financial rewards and operational efficiency.

9. Executive Boutique Call Center (EB)

EB Call Center was founded by experienced business executives who combined their backgrounds in information technology, law, finance, sales, and marketing to help small and mid-sized businesses be more competitive and profitable by providing them access to high-quality offshore contact center services.

10. Acquire BPO

Acquire BPO is Australian owned, operates 12 delivery centers around the world, and employs some 7,000 professionals. They provide a superior experience through enhanced customer engagement and satisfaction.

11. HOPLA Online

HOPLA is a remote staffing, services agency that recruits, employs and manages highly skilled professionals around the globe.

12. Boomering

Boomering, and Australian owned BPO, provides highly proficient full-time professionals at competitive rates allowing you to work on your business instead of in it.

13. Atticus Solutions

Atticus helps SME’s & startups scale with great outbound sales representatives and admin/technical support staff. They are founded by experienced entrepreneurs who personally handpick talent and hire as if they were hiring for their own company.

14. Staffvirtual

Staffvirtual is an expert in talent acquisition and assists businesses across the globe by hiring, deploying, and managing industry experts on behalf of their clients.

15. Shore 360

Shore360 provides the support you need to shift time intensive business tasks to more cost effective locations and allow your local expert staff to focus on your business.


OPSIFY is a US-based contact center and business solutions provider specializing in global, multi-channel, -lingual customer experience and back office management.

17. Extenserv BPO

Founded in 2005, Xtenserv has serviced over 150 clients many of which have turned long term and continue to be happy clients and referring partners.

18. Direct Sourcing Solutions (DSS)

Direct Sourcing Solutions are passionate about providing outsourcing solutions tailored specifically to your business needs. By handling your non-core, time-consuming, and complex tasks, they help you maximise the growth of your business.

19. Bricoleur Technologies

Bricoleur Technologies’ management team have over 20 years’ experience delivering technology solutions and nurturing talent. 

20. Ascent BPO

Ascent is a 100% Filipino-owned corporation which aims to provide Business Process Solutions to small and medium-sized business in any vertical and across any geographical location. They are a niche player that targets Small-to-Medium Enterprises.


The top enterprise BPOs for corporates:

21. Accenture

Accenture is one iff the most widely known outsourcing brands – renowned for its foray into higher value consulting and technology services

22. Convergys

Convergys is one fo the bigger names in outsourcing, though has more recently just agreed to a merger/sale to Concentrix – watch this space…

23. Teleperformance

Teleperformance is an omnichannel customer experience management company with clients spanning 160 markets.

24. TeleTech

Teletech is one of the oldest and most established firms, offering generalised customer support and general outsourcing services.

25. Sutherland Global Services

Sutherland was founded in 1986, as the leading service provider for process transformations, and employs about 40,000 people across 150 clients.

26. Sitel

Sitel is a global customer service provider and an expert in the field of customer experience management.

27. Sykes

Sykes Asia was the first call center that supported Filipino talent in 1997; it started with just 14 employees and has now grown to over 13,000 people.

28. Telus

It started as a small local company in 2001 with only fifty employees, renamed TELUS International Philippines in 2007, and now has over 12,000 employees.

29. VXI Global

Founded in 1998 and now has over 10,000 employees in the Philippines, VXI Global is now ranked as one of the top US telemarketing companies.

30. Task Us

Task Us are a recent Silicon Valley darling – and newly crowned unicorn.  They have had a recent investment by Blackstone.  They now employe 13,000 staff, and count Uber and Facebook as their clients.

31. IBM Solutions Delivery

IBM is the oldest in this list at over 105 years old. The company provides innovation to the next level simplifying the process of doing business, increasing network, reducing overhead costs and enabling its clients to grow simultaneously.

32. Hinduja Global Solutions (HGS)

HGS employs over 45,000 people in 66 centers located in the US, Canada, the UK, India, the Netherlands, France, Germany, Italy, Jamaica, UAE and the Philippines.

33. Concentrix

Concentrix was founded in 2006, and offers a range of Marketing Solutions, IT and Consulting, Product Development and customer service solutions.  With its anticipated merger with Convergys it will have over 265,000 staff worldwide with over 80,000 in Philippines.

34. Transcom Asia

Transcom was created back in 1995 by Kinnevik, led by the visionary Jan Stenbeck, and now has 29,000 employees at 50 contact centers spread across 20 countries.

35. Alorica

Alorica is one of the best known outsourcing suppliers, with 100,000 employees operating out of 150 locations from sixteen different countries in the world.

36. 24/7 Customer

[24]7.ai is redefining the way companies interact with consumers.

37. Genpact Services

Genpact, a digital business process management and services provider, started off in 1997 as a business unit of General Electric.

38. ACS of the Philippines

Affiliated Computer Services (ACS) is a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries.

39. StarTek International

Startek aim to deliver meaningful relationships through superb customer service insights for their clients, they were also founded in 1998.

40. SPi Technologies

Founded in 1980, SPi is a data science and information technology company at heart, and now a leading provider of content technology to businesses around the world.



The top 40 BPOs in review

Those are the top 40 BPO companies in the Philippines for 2019.

Despite the challenges that these BPO companies are facing, the Philippines still proves to be a very promising country with its capability and capacity of producing a globally competitive workforce. Operational cost is also lower here than in most countries, which is a value add for the Philippines.

Moreover, more managers are starting to realize the need to streamline their processes to maximize profit while improving operations. Plus, innovations are coming to fruition these days and some of which are unique to the needs faced by companies in the Philippines. The use of software in both accounting and payroll are just some examples. With these promising innovations and developments in mind, we are seeing are a very bright future for the BPO industry in the Philippines which means that this list could include more companies this coming 2019.


Are you interested in outsourcing?

If you’re a small/medium sized business and interested in outsourcing, then these top 40, maybe aren’t the ideal BPOs for you.  There are over 600 BPOs in the Philippines alone – many of which specialize in the smaller, more agile needs of the SME/SMB market.  If you want to find out more, browse our website for endless free resources – or fill in a quick form, and get three free quotes.


The top 10 outsourcing cities in Philippines

The Philippines is home to over 100m people, and over 7,100 islands!!  While much of the outsourcing is happening in the capital city, Manila, there is a lot of action in other parts of the country.  The second- and third-tier cities offer good alternative options to Manila.  The cities can have good universities, abundant eager graduates, good spoken English, and significantly cheaper salaries (and cost-of-living) than Manila.  If you’re curious to find out which Philippine cities are the best alternatives to Manila, then keep reading…

You can check out another list that we have compiled for you which is the Top 10 Outsourcing Cities in the Philippines


The Top 100 Outsourcing Destinations by Tholons – Philippines rank

Tholons produces a report which ranks the world’s major outsourcing destinations on an annual basis.  If you want to read more about how Philippines ranks, go to our top 10 outsourcing cities guide now.


Are you in the top 40? Get in touch

Let us know your thoughts regarding our list. If you have anything to share with us or if you have any questions, feel free to contact us at info@outsourceaccelerator.com and we’ll be more than happy to help you. If you want to know more about Outsource Accelerator, just browse our website and services.


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