Ecco Outsourcing Group news, podcast & articles
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Overview
Headquarters
Hostos Street No. 22, De De Los Caballeros , 51000, Santiago , Santiago
Public or Private
public
Seats or staff
400
Revenue
$1 mil. - $5 mil.
Industries
Details
Year Founded
01/01/2007
Countries of fulfillment
Sectors
About Ecco Outsourcing Group: Review and comparison
Ecco is a Business Process Outsourcing (BPO) provider focusing on call center solutions. The company provides its clients with sales, lead generation, technical support, customer service, direct response, and data entry services.
Ecco’s commitments to flexibility, efficiency, and innovation drive the staff to provide outstanding customer experiences for its clients. Ecco’s competitive rates and drive to be an international offshore solution for businesses keep it competitive while turning customers into long-term clients.
Ecco Outsourcing Group Outsourcing
This company’s headquarters are in Santiago de los Caballeros, Dominican Republic, with a second location in the United States in Deerfield, Florida. Approximately 200 employees work from these locations providing services to clients.
Since 2007, Ecco has provided inbound and outbound call center solutions that integrate agent voice, email, and text chat responses with Interactive Voice Response (IVR) technology to keep labor costs down while providing excellence for its clients’ customers.
Ecco uses a combination of phone and digital engagement to keep expenses down without sacrificing quality. The company’s options ensure good communication with an eye toward customer retention. Ecco strives to build relationships, one customer and one contact at a time.
Ecco Outsourcing Group’s BPO services and pricings
Ecco is a HIPAA and PCI DSS compliant provider offering services in the following categories:
- Customer service, including billing, collections, services inquiries, and problem resolution
- Technical support through inbound calling, emails, and live chat
- Business-to-Business (B2B) and Business-to-Consumer (B2C) lead generation, including prospect qualification, win-back initiatives, up-selling, and cross-selling
- Back-office solutions
- Data-entry and analysis, including data entry from images, follow-ups, mailing list management, and order entry
- Audience development and direct response, including SMS texting, IVR, and bilingual agents
Ecco’s pricing
Ecco’s pricing structure as a contact center outsourcer is designed to offer both transparency and flexibility to meet the diverse needs of clients.
They provide a range of pricing models, including per-agent, per-hour, and performance-based options, allowing clients to choose the structure that best aligns with their operational requirements and budget.
Ecco’s per-agent pricing ensures predictable costs based on the number of agents utilized, while its per-hour model offers flexibility for varying call volumes and service levels.
For clients seeking to align costs with performance outcomes, the firm’s performance-based pricing ties fees to specific metrics such as customer satisfaction scores or resolution rates. This approach not only provides clarity on pricing but also aligns their incentives with delivering exceptional service and achieving your business objectives.
How Ecco Outsourcing Group outshines its competition
By partnering with Ecco, clients benefit from cost-effective solutions that align with their unique needs, allowing them to focus on core business while Ecco manages customer interactions with expertise and flexibility.
Whether a potential client is looking to improve service quality, handle peak volumes, or expand into new markets, Ecco’s dedicated team is here to drive exceptional results and support your growth.
Key executives
Freddy Fernández (CEO)
Before becoming CEO in 2021, Mr. Fernández was the CEO of Alianza Uruguay.
Ecco Outsourcing Group reviews and comparisons
Ecco Outsourcing Group partnered with an Energy Conservation Company scaling to seventy employees supporting an Incentive Rebate Program, Marketplace Programs, and B2B outbound appointment setting with a focus on increasing sales revenue.
This partnership was essential for the Energy Conservation organization to meet their client-contractual agreements and achieve baseline performance KPIs. Facing a 46% increase in call volume, the organization struggled with the rapid hiring and training demands required to keep up.
With Ecco’s efficient recruitment and training processes, they successfully launched the Marketplace and Incentives within Energy Conservation Company’s stringent 45-day ramp schedule. This swift execution allowed Ecco to transition from underperforming KPIs to rapidly achieving and even surpassing baseline performance metrics.
Given the success of the Marketplace and Incentive Programs launch, along with the rapid improvement in performance, Energy Conservation Company approached Ecco to pilot and eventually launch a B2B outbound appointment setting and lead generation campaign aimed at boosting their sales revenue.
Ecco Outsourcing Group’s contact information
Ecco Outsourcing Group’s main headquarters is located in:
Hostos Street No. 22, De De Los Caballeros , 51000, Santiago , Santiago Further, you may virtually reach out the company through the following contact information:
Website https://www.eccocorpbpo.com/
In addition, you may email them at [email protected] or call 978.602.2928.
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