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Overview
Headquarters
Salasar Business Park, 401101, Mumbai, Maharashtra
Public or Private
private
Seats or staff
250-499
Revenue
$50 mil. - $100 mil.
Industries
Details
Executive
Rajesh Thankappan, Chief Executive Officer
Year Founded
09/01/2000
Countries of fulfillment
Sectors
About Epicenter: Review and comparison
Epicenter Technologies has been a global leader in Business Process Management (BPM) and an I.T. solutions powerhouse since 2000. The company provides services to its clients from centers in Mumbai and across suburban India.
Epicenter Technologies collaborates with Fortune 500 companies across the globe, assisting them to transform business operations and build agility to drive profitability. The company has demonstrated experience over the years, positioning itself as an undisputed partner of choice for contact center services globally.
Epicenter Outsourcing
Epicenter Technologies has a fundamental philosophy that is anchored on innovation, cost savings, and customer satisfaction. The BMP leader focuses on process innovation and technology.
Epicenter has a principle of transparency in its transactions utilizing best practices to achieve excellence in delivery. The company is driven to maintain consistency and improve the interaction quality of customer CX. The company has continued to improve its methodology through its processes, achieving accuracy scores of 99.9% and voice quality scores above 90%.
Epicenter Technologies is ISO compliant certified on ISO 9000:2008 Quality Management System and ISO 27001:2013 Information Security Management System. In addition, the firm is one of the first BMP companies in India to achieve certification for PCI-DSS Payment Card Industry DATA Security Standards.
The company priorities customer privacy and information, securing millions of transactions under its in-house Risk Management Team. The firm makes sure to comply with all protocols and certifications to keep sensitive customer data secure at all times.
Epicenter Technologies adopts an information security governance model responsible for physical and electronic information processes regardless of their involvement with people, technology or relationships with partners, brands, clients, and third parties.
Epicenter’s BPO services and pricings
The company offers a variety of services to its clients that include:
- Customer Acquisition
- Customer Service and Support
- Accounts Receivable Management
- Back Office Operations
- B2B Demand Generation
The company enjoys applying intelligent systems to manage the supply chain, including adopting integrated digital technologies that have enhanced the overall consumer experience.
Epicenter Technologies pricing
The company’s pricing is undisclosed and will depend on its customers’ requirements.
How Epicenter outshines its competition
Epicenter Technologies believes in automation, collaborating with multiple automation platforms like UiPath. The company empowers its clients to use automation to enhance operational performance by reducing inefficiencies and being on the offensive to mitigate customer challenges.
The firm uses its technology solutions to help clients in the financial industry realize optimization cost goals in the face of profitability challenges and compliance and regulatory changes. According to its website, some of the technology solutions Epicenter deploys for its clients include:
- Enterprise Applications
- Managed I.T. Services
- Business Services
The company also offers H.R. outsourcing services, including:
- Recruitment and Payroll
- Pre-Employment Check
Key executives
Rajesh Thankappan (CEO)
Rajesh Thankappan has been the Founder and Epicenter Technologies Chief Executive Officer since 2004. He is an alumnus of the University of California Berkeley and an engineer with over 20 years of experience.
Manjari Sabnis (CFO)
Manjari Sabnis has been the Epicenter Technologies Chief Financial Officer since 2008. She is a member of the Institute of Chartered Accountants of India and an alumnus of the R.A. Polar College of Commerce and Economics.
Epicenter reviews and comparisons
Epicenter Technologies is a BMP solutions provider located in Mumbai, India. The company has an above-average review score.
Epicenter’s contact information
Epicenter’s main headquarters is located in:
Salasar Business Park, 401101, Mumbai, Maharashtra Further, you may virtually reach out the company through the following contact information:
Website https://www.epicenter.tech
Facebook N/A
In addition, you may email them at [email protected] or call 1 855 884 7592.
References
https://www.glassdoor.com/Overview/Working-at-Epicenter-Technologies-EI_IE31582.11,33.htm
https://www.crunchbase.com/organization/epicenter-technology
Independent
