Daleth

The Daleth Call Center, founded in 2008, became Daleth AC (Ambiente Colaborativo, which means a collaborative environment in English) in 2015. 

Daleth AC is a Business Process Outsourcing (BPO) services provider in the information technology sector, specializing in call center and multichannel customer engagement solutions for small businesses to corporations.

This firm strives to improve a client’s existing technological structure and processes by offering software and custom solutions. Daleth AC aims to increase each client’s revenue through customer engagement and satisfaction.  

Businesses can focus on growth while letting Daleth AC handle customer calls, promotions, billing, and IT services. Custom software solutions also help clients spend time on income-generating activities instead of technical problems.

The firm employs over 200 people who help clients engage their customers to prevent lost sales and increase customer satisfaction. The company’s headquarters are in São Paulo, so this firm serves clients primarily in Brazil. 

This IT telecom provider combines high-level technological development with the human capital of its employees to bring intelligence to business processes and decision-making. Daleth AC’s staff handles all communications for clients to let them focus on vital business processes.

The company’s employees are highly trained and experienced in handling customers in every situation, from complaints to sales calls. 

Daleth AC’s IT and telecom services include contact center and cloud services, including:

• Inside sales and customer retention
• Customer service
• Help desk services
• Billing
• Research and monitoring
• Architecture and development of mobile/web software
• Integration of systemic platforms
• B2B and B2C-oriented solutions
• New product promotions
• CAAS
• IPAAS
• Unified Communication

The company can create a customized solution for each client based on existing technology structures to provide seamless integration. 

Daleth AC’s pricing

Daleth AC’s pricing varies according to each client’s needs and scales with each company as it grows. Potential clients can contact the company through its website. 

The company strives to bring technology, business, and people together in a  collaborative environment to create solutions. They take a holistic approach to each client’s needs and provide solutions that have a minimal impact on each business’ existing structure. 

This BPO provider specializes in communication and cloud solutions for aviation, financial, retail, deductibles, IT/Telecom, and service industries. 

Sergio Andrade (CEO)

Sergio Paula A. holds a BA in Computer Science from the Universidade de Mogi das Cruzes and a postgraduate degree in System Administration from FECAP. He worked as an account manager and as a corporate sales manager at companies like Global Village Telecom and Telefonica Empresas before becoming the CEO of the Daleth Call Center in 2008.

Daleth AC is an IT and Telecom provider in Brazil. The company focuses on integrating call-center technology into a business’ existing framework for seamless customer engagement. We don’t have reviews for this company from employees or clients, but we recommend comparing it to other telecommunications providers located in Brazil. 

Daleth’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

Website https://www.daleth.com.br

LinkedIn N/A

Facebook N/A

In addition, you may email them at [email protected]