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Datacom

3.6/5 • Glassdoor rating

Overview

Customer focused values. World-class capability.

The right solutions to help you navigate, wherever you are on your journey.

With a breadth of offerings and depth of expertise, there isn’t a safer pair of hands to help navigate the future of your business.

Datacom is Australasia’s largest home-grown tech company. Drawing on the experience of over 6500 staff in 24 locations around the globe, we work with a full range of clients, from small start-ups through to government agencies and multinational corporations, to explore and extract the hidden value in their systems.

We bring together over half a century of know-how, the right technology and the knowledge and creativity of our people, to deliver sustainable solutions to our customers’ greatest challenges.

With our team of dedicated professionals, we work with leading partners to deliver the solutions that are right for our customers – that solve their issues and enhances their businesses.

We design, build and run IT systems and processes across operations, cybersecurity, cloud, digital platforms, payroll and enterprise applications. We deliver customer care services and operate mission-critical infrastructure with best-in-class data centre facilities – Datacom delivers on the promise: practical imagination.

Follow us on
Twitter: https://twitter.com/Datacom
LinkedIn: https://linkedin.com/Datacom

Like us on Facebook: http://www.facebook.com/datacomcommunity

Subscribe to our YouTube Channel: https://www.youtube.com/DatacomGroupLtd

What Datacom offers its clients

Deliver seamless experiences with Datacom's business process outsourcing.

In a world of changing behaviours and ever-evolving customer expectations, adaptability and resilience are key to managing a sustainable business.

These factors, combined with economic uncertainty and escalating business costs, mean that business process outsourcing (BPO) is no longer an option, but a necessity. It’s important to scale your operations with innovative technologies that are powered by people.

Datacom provides you with the resources you need to unlock productivity — helping you to avoid inefficiencies, errors and excessive operational costs.

From process design through to social media management, we empower your organisation to streamline operations, improve performance and drive employee engagement, so you can focus on what matters most.

Datacom’s solutions drive front-line engagement and improve back-office results, to ensure you have the tools you need for seamless interactions, consistent performance and above all, exceptional customer experience.

Headquarters

58 Gaunt street, 1010, Auckland

Public or Private

private

Seats or staff

5000-9999

Revenue

NZ$1.49bn

Industries
  • BPO
  • BPO industry
  • Energy
  • Financial Services
  • Government
  • Hardware Tech/IT
  • Healthcare
  • Insurance
  • IT Services and IT Consulting
  • Payroll
  • Public Utilities
  • SaaS
  • Software Tech/IT
  • Transportation
  • Utilities

Details

Executive

Greg Davidson, Group Chief Executive Officer

Year Founded

01/01/1965

Countries of fulfillment
  • Australia
  • Malaysia
  • New Zealand
Sectors
  • Admin Support
  • Agency Contract Partner
  • Build-Operate-Transfer
  • Business Compliance
  • Customer Service
  • Data Analytics and AI
  • Full service BPO
  • IT Services and IT Consulting
  • Software & Application Development
Contact information

-

https://datacom.com


About Datacom: Review and comparison

Datacom is one of Australasia’s most successful information technology service outsourcing providers. Datacom was founded in 1965 in New Zealand but has since expanded to provide its services on a global scale. 

Datacom’s primary goal is to provide its clients with the highest quality IT solutions available on the market. The company has clients in various industries, including agriculture, education, tourism, transportation, media, and many more. 

Datacom is a reasonably large company with anywhere from 5,000 to 10,000 current employees. While Datacom’s primary focus is providing IT services, it also focuses hugely on giving its clients an excellent customer service experience. All of Datacom’s communications employees are highly skilled and have fantastic customer service rapport with their clients. 

Its sizeable global presence and excellent reputation have given the company the privilege of partnering with some of the most popular brands in the technology industry, like HP, Microsoft, Cisco, Lenovo, Apple, Google, Amazon, and more.

Datacom Outsourcing

Datacom’s headquarters are in Auckland, New Zealand. The company has one of the most widespread presences out of all of Australasia’s information technology service providers. 

Even though the company’s headquarters are in New Zealand, Datacom has several office locations worldwide. Aside from the five New Zealand offices, the company has multiple offices in Australia and Asia and caters to clients in Europe and the Americas.

Datacom’s BPO services and pricings

Datacom focuses primarily on outsourcing information technology services, but it also has employees who excel in customer service relations and telecommunications. Some of the specific services and solutions that the company offers include:

  • Advisory and consulting 
  • Data analysis
  • Cloud management services
  • Network services
  • Management consulting 
  • Customer service
  • Payroll and bookkeeping
  • Hardware and licensing
  • Software engineering
  • Security

Datacom’s pricing

Datacom is committed to providing its customers with the highest quality services possible without breaking the bank. Even though Datacom doesn’t offer specific service prices on its website, you can fill out a contact form on its website to get in touch with a representative to further discuss service prices.

How Datacom outshines its competition

Datacom dedicates itself to giving its customers an exceptional customer service experience while providing high-quality Information Technology services unmatched by any other service provider in Australasia. 

Datacom is so successful in its nearly 50 years of operation that the company has expanded its presence globally with ease. Datacom has offices in over a dozen locations, and it has clients on every continent except Antarctica.

Key executives

Greg Davidson (Group Chief Executive Officer)

Greg Davidson is the current CEO of Datacom. He has been with the company for 14 years. He graduated from the University of Canterbury in 1988 with a Bachelor’s degree in computer science. 

Rachel Walsh (Group Chief Financial Officer)

Rachel Walsh is the current CFO at Datacom. She has been with the company since 2018. She graduated from the University of Auckland with a Bachelor’s degree in accounting and commercial law in 1993.

Datacom reviews and comparisons

Datacom is a large-scale IT service provider for much of New Zealand and Australia primarily. According to Glassdoor, the overwhelming majority of Datacom employees are happy with their jobs and approve of the CEO.

Datacom’s contact information

Datacom’s main headquarters is located in:

58 Gaunt street, 1010, Auckland

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected]

References

https://www.glassdoor.com/Overview/Working-at-Datacom-Systems-EI_IE539827.11,26.htm

https://www.crunchbase.com/organization/datacom

Datacom news, podcast & articles

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About OA

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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