Vacs Africa BPO

In 2012 Nadeem and Nadia Benjamin went through the painful process of registering their BPO at CIPC. They realised that there is much value to create in the market of holiday accommodations and spa packages. They launched www.vascafrica.co.za in 2014, offering clients affordable luxury self-catering accommodation at discounted rates with the option to pay it off on a monthly basis as part of a 12-month membership or spa treatments at various spa partners as part of a 12 month membership.
During 2020 with the COVID – 19 Pandemic they have taken the initiative in conjunction with Knuckles Ltd to produce and provide /personalized branded facemasks for companies to issue their staff members to help flatten the curve.

What Vacs Africa BPO offers its clients

VACSAFRICA BPO SERVICES Offering omnichannel, intelligent customer experience, with post-sales support, allows us to deliver effective customer management and business support services for our partners. We treat each customer as equally important and build customised touchpoints through the entire value chain to build deep connections with your brand to promote customer loyalty and ultimate satisfaction. • Customer Service • Customer Management • Customer Care • Customer Support Services • Guest Relations • Quality Assurance • Tech Support Outsourcing • Sales Support • Lead Generation(Currently doing IVA program in UK) a consulting, transformation We help businesses and the public sector operate effectively and efficiently whilst transforming customer and citizen experience.
We connect consumers to brands through deeply integrated partnerships and consumer facing assets.
We make sales and marketing activities exponentially more efficient and sustainable, and your customers stays longer.

How Vacs Africa BPO outshines the competition

a. Vision statement
QUALITY SERVICE! ATTENTION TO DETAIL! RELAXATION AT ITS BEST!
This is the attitude that we promote throughout our business. Each word has value to it:
QUALITY SERVICE – The leadership team of our company are passionate about empowering entrepreneurs. We aim to rub off this passion on the rest of our team, who need to show the same passion when working with our clients.

ATTENTION TO DETAIL – Instead of following an autocratic organisational structure, we empower our staff to be ‘self-managed’ as far as possible. We live out this attitude to our clients as well.
RELAXATION AT ITS BEST – To us it’s all about people. We believe that our team is key to the success of the business; and our clients are the ‘game-changers’ in South Africa’s economy.
b. Mission statement
We strive to provide clients with a smooth all-encompassing experience. To enable us to do this, we have designed on own specialised custom software named BBOS which is integrated with our website calendar and online booking system.
c. Values Excellence
We focus on being excellent in everything we do.
Our service delivery is all about being ‘ahead of the game’ and thus proactive and on any market / regulatory changes.
Also to keep client inform of their service statuses before they ask.
d. Business goals & objectives
To have over 27500 active members by 2023.
e. Growth strategy
Our growth strategy is built around a marketing initiative which empowers our clients to become agents of our services.

Vacs Africa BPO company structure

We are a BPO owned by 2 South African Entrepreneurs who started Outsourcing in response to their own needs.

Sample highlight service offering of Vacs Africa BPO

At VacsAfrica we provide affordable luxury self-catering accommodation at a discounted rates with the option to pay it off on a monthly basis as part of your 12 month membership.

Not only is the holiday affordable but the convenient payment option allows you to plan your family vacation even in these tough economic times.