5CA

5CA was founded on a simple idea: bringing people and technology together to enable a people-first approach to customer service.

We aim to support our clients and agents to deliver a superior, personalized customer experience, regardless of where you—and your customers—are based.

We offer outsourced customer service that spans 28 languages and 78 countries and data-driven solutions that assist our clients in monitoring and improving their services.

5CA is a COPC-certified company for WFM processes, providing exceptional customer experience internationally per the COPC Customer Experience (CX) Standard. We work consistently to improve and ensure our clients a cost-orientated and quality-based experience.

What 5CA offers its clients

5CA specializes in providing:
Access to over 1B talent pool
Cheaper pricing due to remote sourcing
Blazing fast scalability based on your needs
Peak management
AI Implementation
Ticket deflection
Real time data

How 5CA outshines the competition

We can find cheaper agents, quicker due to our remote sourcing. That paired with our AI and tech implementation makes for better productivity metrics and faster decision-making for the clients.

5CA company structure

5CA is a premium outsourcing company founded in Netherlands by Otto van Haaren. It is currently run by Otto and a carefully selected group of professionals with more than 10 years of experience in the BPO space.

Sample highlight service offering of 5CA

Create your team of 10+ agents in 14 days.