Packleader BPO is one of the leading outsourcing and offshoring service provider worldwide. This company’s track record in Fiji for seven or more years of operation has been exceptional. 

This organization is a division of the Packleader Group, a diversified conglomerate of enterprises that has provided superior service for over a decade. 

In addition to serving large multinational clients for over six years, the company has conducted several smaller bespoke campaigns. They have over 400 employees in five countries and a 60-year track record of successfully launching and managing new enterprises.

Packleader BPO also has a senior management team with the experience and knowledge to assist your company in expanding its business process outsourcing requirements.

This BPO provider is confident that their team can manage businesses of any size. 

Packleader BPO’s seasoned professionals are proficient in inbound and outbound phone campaigns. Whether you need a deal closer or a customer service expert, they have a solution fit for your business. 

Packleader BPO offers various outsourcing services to organizations of all sizes. The following is a list of the company’s most popular offerings:

Outbound telesales – Packleader BPO services employ some of Fiji’s most competent sales representatives. Their agents have extensive expertise in the energy, health insurance, and telecommunications sectors. 

The company’s team can also adapt and help in your desired field. They provide the following services under this offering:

• Lead generation
• Appointment setting
• B2B customer acquisition
• B2C customer acquisition

Customer service desk – Packleader BPO’s contact center has vast specializations in the telecommunications business, but it can assist with customer support in any industry.

They provide the following services under this customer service offering:

• Technical support
• Welcome calls
• Ticket raising and support

Quality assurance – Packleader BPO services has a long history of providing top-notch quality control. They are backed with extensive experience in the financial services, telecommunications, health insurance, and energy industries. 

What they provide under this service offering is as follows:

• 24-hour turnaround time
• Sales call monitoring
• Customer service call monitoring
• Monitoring and analytics

Bespoke campaigns – Aside from quality assurance and customer service assistance, they provide 365-day support to all industries, with different time zones and businesses of all sizes.

Research – Packleader BPO’s skilled staff has worked with customers in the business and non-profit sectors, conducting quantitative and qualitative research to deliver essential insights and practical solutions.

Packleader BPO pricing

The cost of Packleader BPO services are determined by several aspects, including:

• Required headcount
• Required contract length
• BPO services required

Fill out their contact form and explore your budget plans and the service type you want to receive from their customer service teams.

Packleaders BPO was formed to assist businesses in reaching their objectives:

• 24-hour access to their services
• Ready for growth
• High-speed internet
• Global standard
• In-house developers

Their mission statement is “deliver excellence and only excellence.” This type of corporate culture is why Packleader BPO has survived so long in the market and is trusted by thousands of its clients.

Scott Hancox (Co-founder)

Scott has over 20 years of expertise in Direct Sales and Marketing and was instrumental in deregulating the Australian Energy and Telecommunications sectors. 

Prem Singh (Strategic Partnership Manager)

Prem is the Strategic Partner Manager at Peakleader BPO. He is a straightforward, quick learner with a passion for technology. 

Packleader BPO is an innovative contact center and BPO solutions provider in Fiji. 

Unlike other outsourcing and offshoring firms, they have a 600-seater call center open 24 hours a day, seven days a week.

This is to ensure that whether your customers are in London, New York, Sydney, or elsewhere in the world, there will always be a friendly professional available to assist them. 

Packleader BPO’s main headquarters is located in:

Level 4, 973 Nepean Highway, Bentleigh, 3204, Melbourne, Victoria

Further, you may virtually reach out the company through the following contact information:

Website https://

LinkedIn http://www.linkedin.com/company/packleaderbpo

Facebook https://www.facebook.com/PackleaderBPO

In addition, you may email them at [email protected] or call +679 773 9700.

https://www.linkedin.com/company/packleaderbpo/

https://packleaderbpo.com/