Aptara

Aptara is a global business process outsourcer (BPO) with 35+ years of experience specialized in onshore and offshore deployments for customer & technical support as well as back-office roles. Aptara is a full-service BPO deploying 18,000+ agents across 10 global delivery centers “onshore” in the USA and “offshore” in India. Aptara is fully-certified to support any type of project, and in 2024 was recently recognized as a top staffing and outsourcing firm by Outsource Accelerator. As a large, multi-national BPO that is a subsidiary of an even larger, publicly traded corporation on the London Stock Exchange – iEnergizer – Aptara has established relationships leading technology providers and access to state-of-the-art infrastructure that ensures successful delivery of onshore, offshore, and remote/WFH project.

What Aptara offers its clients

Aptara offers 35+ years of outsourcing services onshore and offshore in the USA and India. Our delivery centers in India deploy cost-competitive, highly-technical teams while maintaining high caliber service & delivery levels. Agents are extremely proficient to ensure no loss of quality or operational SLA's, meanwhile we partner with leading tech companies to provide the best technical solutions available, such as Omni-Channel CX capabilities aimed at optimizing each client touchpoint across the entire customer journey to fortify overall customer experiences, enhance relationships, improve service levels, optimize cost efficiencies and drive continuous growth.

How Aptara outshines the competition

Aptara outshines competition by developing extremely bespoke proposals that oftentimes come in at more competitive costs than our competitors, thanks to our extensive team of 18,000+ agents stationed onshore in the USA and offshore in India. Aptara has the infrastructure and technology to provide some of the most competitive rates in the industry while maintaining high quality service levels at no start-up cost to our clients, ensuring smooth and seamless ramp up of operations.

Aptara company structure

Aptara is a global business process outsourcer (BPO) with 35+ years of experience specialized in onshore and offshore deployments for customer & technical support as well as back-office roles. Aptara was founded by 3 entrepreneurial brothers in 1988 and has since grown to a multi-billion dollar, multi-national BPO that is a subsidiary of an even larger, publicly traded corporation on the London Stock Exchange - iEnergizer - granting us partnerships with leading technology providers and access to state-of-the-art infrastructure that ensures successful delivery of onshore, offshore, and remote/WFH projects.

Sample highlight service offering of Aptara

BPO deployment for as little as $800/month per agent. Aptara's "best deal" service offering is a deployment of offshore agents (with a mix of onshore, depending on client's need). Calibrating the exact percentage of onshore agents vs. offshore agents depends on the unique needs and preferences of each client. Aptara can deploy your team 100% offshore, 100% onshore, or a mix of both to take advantage of cultural/regional benefits and also stereotypes and preferences of customers.