Cebu Tele-net

Welcome to Cebu tele-net, a premier Business Process Outsourcing (BPO) provider dedicated to helping businesses succeed through tailored outsourcing solutions. As part of the tele-net Group, headquartered in Tokyo, Japan, Cebu tele-net combines Japanese “omotenashi” hospitality with the world-renowned warmth of Filipino customer service, ensuring that every customer interaction is seamless, empathetic, and efficient. We have been in the industry for 30+ years.

With four strategic locations in the Philippines and a global workforce of 1,200 FTE, we specialize in delivering high-quality services across a range of industries. Our offerings include:

Customer Service: Supporting Fintech, Retail, eCommerce, Transportation, and Travel industries with exceptional customer care.

Dispatch Services: Providing efficient logistics solutions for Limousine, Taxi, and Logistics companies.

Virtual Assistance: Offering administrative support to streamline operations and drive productivity.

What sets us apart is our commitment to quality, innovation, and reliability. From our robust infrastructure to our performance-driven teams, we ensure that your business is supported by a partner you can trust. Whether you’re looking to enhance customer experience, improve operational efficiency, or scale your business, Cebu tele-net is here to help you achieve your goals.

What Cebu Tele-net offers its clients

Cebu tele-net stands out in the BPO industry by combining innovative solutions with a personalized touch. Here’s what makes us unique:

Blending Japanese "Omotenashi" and Filipino Warmth:
At Cebu tele-net, we integrate the proactive hospitality of Japanese "omotenashi" with the renowned empathy and warmth of Filipino customer service. This ensures that every customer interaction is not only efficient but also meaningful, fostering trust and loyalty.

Customized Solutions for Diverse Industries:
Our services are tailored to meet the unique needs of various sectors, including Fintech, Retail, eCommerce, Transportation, Travel, Logistics, Limousine, and Taxi. Whether it’s customer service, dispatch operations, or virtual assistance, we adapt our approach to deliver the best results for your specific industry.

Comprehensive Managed Services:
We go beyond traditional outsourcing by offering fully managed services, handling everything from recruitment and training to performance monitoring and quality control. This allows our clients to focus on their core operations while we ensure their outsourced processes run smoothly and effectively.

Robust Infrastructure and Security:
With enterprise-grade technology, 24/7 connectivity, and strict security protocols, we provide a reliable and secure outsourcing experience. Our Business Continuity Plans (BCP) and backup systems ensure uninterrupted service, even in challenging situations. We are ISO 27001 Certified.

Cost-Effective, Value-Driven Solutions:
Cebu tele-net offers all-inclusive pricing with no hidden fees, providing high-quality service at an affordable rate. Clients save on overhead costs like office space, equipment, and management while gaining access to top-tier talent and support.

What truly sets us apart is our focus on human connection and innovation, ensuring that while we leverage technology to improve efficiency, we never lose the personal touch that makes customer experiences exceptional. Cebu tele-net is not just an outsourcing provider—it’s a trusted partner dedicated to helping businesses thrive.

How Cebu Tele-net outshines the competition

Cebu tele-net distinguishes itself in the BPO industry by offering a unique combination of specialized expertise, robust security, and a deep commitment to quality. Here’s how we rise above the competition:

Niche Expertise in Fintech Services:
While many BPO providers cater to broad markets, Cebu tele-net excels in delivering niche services for Fintech companies, a sector that demands precision, reliability, and compliance. Our teams are specifically trained to handle the unique challenges and complexities of the Fintech industry, ensuring that sensitive financial transactions and customer interactions are managed with utmost care and professionalism.

ISO 27001 Certification:
For a company of our size, achieving ISO 27001 Certification is a testament to our dedication to information security and operational excellence. This certification assures our clients that we meet the highest international standards for data protection, risk management, and compliance. In industries like Fintech, where data security is paramount, our certification gives us a competitive edge, offering peace of mind to clients who entrust us with their critical operations. If we can protect the data of a Finance Company, we can surely protect yours.

Japanese Roots: Lean Management and Hospitality:
As part of a Japanese company, Cebu tele-net brings the principles of Lean Management to every aspect of our operations. We focus on eliminating waste, improving efficiency, and delivering consistent quality. This approach, combined with the Japanese philosophy of "omotenashi" hospitality, ensures that we provide proactive, thoughtful service that anticipates and meets client needs. It’s not just about doing the job—it’s about doing it exceptionally well while fostering meaningful connections. Our hospitality discipline will turn your customers to someone loyal and enthusiastic.

Commitment to Quality and Innovation:
At Cebu tele-net, quality is embedded in everything we do. Our operational frameworks are designed to continuously improve processes, ensuring that we not only meet but exceed client expectations. We leverage cutting-edge technology to enhance efficiency without losing the human touch, striking the perfect balance between innovation and empathy.

Agility and Customization:
Unlike larger BPOs that often follow rigid systems, Cebu tele-net’s size allows us to be agile and flexible, tailoring our services to the unique requirements of each client. Whether it’s a Fintech firm requiring specialized compliance measures or a transportation company needing seamless dispatch solutions, we adapt to deliver solutions that align with your goals.

By focusing on niche expertise, operational excellence, and client-centric service, Cebu tele-net not only outperforms its competitors but also creates lasting value for clients. Our ability to blend Japanese quality standards, world-class security, and industry-specific knowledge makes us the trusted choice for businesses looking for more than just an outsourcing provider—they’re looking for a partner in success.

Cebu Tele-net company structure

We are the largest Japanese owned BPO in the Cebu. Cebu tele-net Philippines is part of the tele-net Group, headquartered in Tokyo, Japan. Cebu tele-net serves as the primary branch in the Philippines, operating across four locations. The company is fully owned by the Founder, while the Philippine operations is led by our CEO, Naoya Osawa. tele-net remains 100% founder-owned.

Sample highlight service offering of Cebu Tele-net

Looking for top-notch customer service, dispatch solutions, or virtual assistance? With rates starting at just $7/hour, Cebu tele-net delivers exceptional value without compromising on quality.

✅ Industry experts tailored to your needs
✅ Fully managed services with no hidden costs
✅ Backed by ISO 27001 certification for security

Most of our clients start here—and so should you! Ready to scale your business? 💼 Let’s talk today!