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Procera Group

5.0/5 • Glassdoor rating

Overview

Procera is an international, Africa-based Business Process Outsourcing (BPO) organization with over 30 years of experience. While we primarily offer full-service BPO solutions, providing offshore outsource services tailored to meet our clients’ needs. Headquartered in Durban, South Africa, with operational centers in South Africa and Namibia, Procera supports global businesses with multilingual, multi-channel service delivery.

Our team of over 2,500 full-time employees supports over 50 leading global brands across the USA, Canada, UK, Australia, and Africa, operating 24/7/365. Transforming traditional BPO operations while maintaining the flexibility and adaptability needed in today’s dynamic business environment. Our people-centric approach and data-driven technologies optimize operations and drive exceptional customer experiences.

What Procera Group offers its clients

Procera offers a range of outsourcing models, including full-service BPO and customized outsourcing solutions tailored to our partners' unique needs. We manage the full customer journey, from acquisition and seamless customer experience (CX) to world-class collections, with a strong focus on digital engagement.

Our comprehensive customer lifecycle management spans all contact channels, including voice (inbound and outbound), live chat, email, WhatsApp, social media, SMS, and omnichannel support.

Our Service Offerings Include:
Customer Acquisition & Retention
Customer Service & Care
Order Management
Complaint Resolution
Loyalty, Upsell & Cross-sell
Back Office Support
Billing & Payments
Debt Collection & Accounts Receivable Management
Early-Stage Debt
Third Party Recovery
Asset-Based Recovery
Late-Stage Debt
Capital Solutions
Customized Software Development
Data & Analysis Services
Business Intelligence
Quality Assurance

24/7/365 Support:
Our centers operate around the clock, ensuring continuous service availability every day of the year. We’ve optimized staffing schedules to maintain consistent coverage, minimizing any potential disruptions and ensuring seamless support for our clients.

How Procera Group outshines the competition

Procera stands out from the competition by combining industry-leading performance with a strong people-first approach. Here’s how we differentiate ourselves:

1. Unmatched Agent Retention & Stability
Our attrition rate is among the lowest in the BPO industry (2.5-3.5%), ensuring experienced, well-trained agents handle client interactions.
Stability translates to better service quality, higher customer satisfaction, and reduced retraining costs for our clients.
2. Proven Success in Offshoring to South Africa
We specialize in helping international businesses seamlessly offshore their contact center operations to South Africa.
Clients benefit from cost efficiency without compromising service quality, thanks to South Africa’s skilled, English-speaking workforce.
3. Agile & Client-Centric Approach
Unlike larger, rigid BPO providers, we offer flexible solutions tailored to each client’s needs.
We don’t take a one-size-fits-all approach—we adapt quickly to market shifts and operational challenges.
4. High-Quality Talent Without the Premium Price Tag
Our hiring and training processes ensure that our agents perform at the level of top-tier global competitors.
Clients receive top-quality service at a competitive price, maximizing their return on investment.
5. Confidence in Delivery
We don’t just promise results—we deliver. Our approach challenges the status quo and raises the standard for outsourced services.
Whether it’s first-party collections, inbound customer service, or other specialized functions, we ensure measurable impact for our clients.

Procera Group company structure

Procera is a privately owned South Africa company with a structured leadership team overseeing its operations. The company operates independently, with a management framework that ensures strategic decision-making, financial stability, and long-term growth. Ownership is aligned with the company’s mission to deliver high-quality customer experience solutions while maintaining agility and innovation in the industry.

Sample highlight service offering of Procera Group

Top-Tier Agents at 30-50% Lower Cost: Premium customer service, collections, or sales teams without the premium price tag

2.5-3.5% Attrition Rate: Our stable workforce ensures consistent performance

Scalable & Tailored Solutions

Seamless Offshoring to South Africa: Tap into a skilled, English-speaking talent pool with exceptional customer service skills

Headquarters

33 Flanders Drive, 4001, Durban, Kwa-Zulu Natal

Public or Private

private

Seats or staff

5000

Revenue

Under $500,000

Industries
  • BPO
  • BPO industry
  • Business Consulting and Services
  • Financial Services

Details

Executive

Paul Swainson, Key Account Executive

Year Founded

01/01/1990

Countries of fulfillment
  • South Africa
Sectors
  • Admin Support
  • Agency Contract Partner
  • Animation & Multimedia
  • Back Office Support
  • Build-Operate-Transfer
  • Business Compliance
  • Customer Service
  • Data Analytics and AI
  • Digital & Content Marketing
  • Engineering & Architecture
  • Finance & Accounting
  • Full service BPO
  • Human Resource & Legal
  • Inbound & Outbound
  • IT Services and IT Consulting
  • Office Leasing
  • Online Gaming
  • Output-based
  • Outsourcing Consultancy
  • Retail
  • Seat Leasing BPO
  • Software & Application Development
  • Specialized BPO Vertical
  • Telecommunications
Contact information

+27 31 538 4000

https://proceragroup.com/


About Procera Group: Review and comparison

As an innovative outsourcing leader, Centrevo has a reputation of more than 30 years of business process expertise. It has offered these services to clients located across the UK and South Africa. 

Based in Durban, South Africa, Centrevo delivers highly effective customized business solutions for clients across multiple industries, including banking, retail, insurance, telecommunications, and financial services. 

Currently, Centrevo has between 200 and 500 employees and has recently reported revenue of under $5 million

Procera Group Outsourcing

Centrevo is a Blake Group Company and local leader in Business Processing Outsourcing (BPO). The services offered by Centrevo specifically aim to enhance sales performance, increase and retain revenue, and drive gross profits. 

The customizable and scalable options available to businesses are designed to ensure that Centrevo can cater to the needs of their client base through state-of-the-art technology, a cross-functional team of professionals, and strong customer support capabilities. 

In addition, Centrevo is proud to be POPI Compliant, Level 1 B-BBEE, and a Registered Financial Services Provider with the FSP number posted on their website

Procera Group’s BPO services and pricings

Some of the many business service solutions provided by Centrevo include:

  • Sales Origination
  • Sales Retention Strategies
  • Quality Assurance 
  • Trend Analysis
  • Customer Support (Voice and Non-Voice)
  • Mystery Shoppers
  • Omni-Channel Customer Service
  • Email Response Service
  • Customer Surveys
  • Upselling & Cross-Selling

This company also collaborates with clients across a wide variety of industries, including FMCG, retail, banking, motor vehicles, NGO/NPO, telecommunications, short- and long-term insurance, and multiple kinds of financial services. 

Centrevo’s pricing

Due to the extreme variation in services provided and client industries supported, potential clients will have to contact the company directly. Get in touch via their online form to hear the pricing plans for the specific services required.

How Procera Group outshines its competition

As an innovative BPO, Centrevo prides itself in offering a wide range of top-notch business improvement and planning services. Some of the services, plans, and outcomes described on the company’s website include:

  • Customer support strategies that centralize and manage the customer life cycle, reduce the cost of customer voice support, and increase customer loyalty.
  • Quality assurance processes to create rapid turnaround, QA cost reduction, improve customer service quality, and increase customer satisfaction metrics
  • Sales and financial strategies for operational cost reduction, improved revenue, sales performance increase, and adaptive reporting

Additionally, Centrevo offers 58 million sales leads and customized business solutions for their client base. 

Key executives

Trevor Chetty (Key Account Executive)

After joining Centrevo in 2020, Trevor Chetty has managed customer relationships, managed business campaigns, created action plans, and much more as the company’s Key Account Executive. Chetty brings over a decade of Key Account Executive experience in addition to campaign management abilities to the role.

Procera Group reviews and comparisons

As a South Africa-based BPO provider with a wide variety of service offerings, we recommend comparing this company with other BPO solutions providers serving clients in South Africa and the UK, as minimal reviews are available at this time. 

 

Procera Group’s contact information

Procera Group’s main headquarters is located in:

33 Flanders Drive, 4001, Durban, Kwa-Zulu Natal

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +27 31 538 4000.

Procera Group news, podcast & articles

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Procera Group videos & images

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