Cloud 9 BPO is an AI-driven inbound contact center. We leverage cutting-edge technologies such as Machine Learning and Natural Language Processing to provide inbound support, live messenger chat, among other lines of business.
We are a team of American and Filipino Entrepreneurs who are committed to helping our clients create a profitable and scalable BPO infrastructure by leveraging our talent and resources in Manila, Philippines.
We offer our clients call center management with USA insights as well as integration using AI & Automation. Our core value proposition is in our ability to solve your business challenges and innovate faster and more effective solutions for your end-customer.
We use first principles thinking to evaluate and create a winning strategy for your campaign. We only hire the top 10% of call center talent locally in Manila, Philippines and we are obsessed with wowing your customers.
We are a corporation with 3 primary shareholders. We operate through both a USA corporation (set up in California) and a Manila corporation.
We offer customer service pay-on-demand. Only pay for the minutes our agents are actually busy helping your customers.
Year started trading: November, 2016
Current Seat Capacity: 250
Sites in the Philippines: 1
Main Philippines site: Manila(NCR)
Service Provision: Full service BPO,Specialised BPO vertical,Outsource consultancy
Primary Client Countries: USA,Australia,New Zealand,United Kingdom,Canada,Asia
Size of your BPO: Boutique
Price positioning: Premier
Typical client size: 10-50 seats
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