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Cloudpoint Technologies Pvt Ltd

Overview

Cloudpoint, an organisation compliant with GDPR, ISO9001, and ISO27001, leverages its in-house AI applications for Voice and Text analytics, Social CRM, Sentiment and Intent monitoring, 24×7 Omni channel Contact Centre, and Software development services from its command centres.

Rely on us for social customer care, social listening, online reputation management, customer rating, and review management.

Comprising a diverse team of linguists, data scientists, and software engineers, harnessing the power of Large Language Models (LLMs), we are working on developing a suite of innovative solutions spanning from conversational AI platforms that engage users in meaningful dialogue to content creation tools that inspire creativity and efficiency.

What Cloudpoint Technologies Pvt Ltd offers its clients

Ai driven

Cloudpoint Technologies Pvt Ltd company structure

Cloudpoint is owned by three Indian entrepreneurs who have vast experience in the CX domain. The organisation is compliant with GDPR, ISO9001, and ISO27001, and leverages its in-house AI applications for Voice and Text analytics, Social CRM, Sentiment and Intent monitoring, 24×7 help-desk, and Software development services from its command centres.

Headquarters

400093, Mumbai

Public or Private

private

Seats or staff

+500

Revenue

+ 1 Million USD

Industries
  • Automotive
  • BPO industry
  • Consumer Services
  • Digital Marketing
  • Ecommerce
  • Education
  • Educational Businesses
  • Energy
  • Entertainment
  • Hardware Tech/IT
  • IT Services and IT Consulting
  • Manufacturing
  • Real Estate
  • Retail
  • SaaS
  • Software Tech/IT
  • Tech support
  • Telecoms
  • Transportation
  • Travel
  • Utilities

Details

Year Founded

06/01/2017

Countries of fulfillment
  • India
Sectors
  • Back Office Support
  • Customer Service
  • Data Analytics and AI
  • Digital & Content Marketing
  • Full service BPO
  • Inbound & Outbound
  • Retail
  • Software & Application Development
  • Specialized BPO Vertical
  • Telecommunications
Contact information

-

https://www.cloudpoint.co.in

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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