Customer Frontline

Customer Frontline Solutions Incorporated is an innovative outsourcing service provider. It focuses on customer service and experience through its telecommunications offerings. The company began as a subsidiary service of Meralco and Bayad Center but grew to become a powerhouse BPO of its own.

This business was started in 2008 with the intent to provide high-quality communication services to its two parent companies. The experience that the team at Customer Frontline Solutions gained from excellent service to its two owners helps it assist multiple clients across several industry verticals.

This BPO has a strong presence all over the Philippines. With a team of over 1,600 individuals, Customer Frontline Solutions continues to grow with its clients.

The involved management of a large remote workforce aids this firm to help companies of all sorts focus on what’s important to them. Since separating from only providing service for Meralco and Bayad Center, the company’s variety of services has also increased.

Customer Frontline Solutions is a highly motivated company that has continued to offer quality solutions through the pandemic. With the growth of your business in mind, here are some of the services offered: 

• People and process outsourcing strategies to allow you to focus on your business
• Comprehensive contact center solutions to maximize contact with customers
• Document management and digitization
• Digital solutions custom-built to work with client needs and projects

Customer Frontline Solutions’ pricing

The pricing of services provided by Customer Frontline Solutions will differ greatly based upon the client. Individual needs and projects can involve a significantly varied number of hours and personnel.

The firm’s expanded services cover a wide range of administrative and customer experience-driven support scenarios. Some of these include:

• Telecommunications and contact center management
• Warehousing offerings
• Contact center solutions covering voice and non-voice support with integrations
• Customer outsourcing solutions
• Non-core function management for bigger return on investment
• Document management for increased loss prevention and overall data security
• Management and merchandising, along with other outsourcing support

Lawrence Ferrer (President)

Lawrence Ferrer is a multi-talented entrepreneur and communications expert that has a wide variety of management experience across different industries. His understanding covers time spent as vice president of Smart Communications, managing director at PayMaya Philippines, and more. He is currently the president of two modern companies in the Philippines.

Eunice Eliana Mundo (Corporate Planning Head)

Eunice Eliana Mundo is an expert in corporate strategy and overall performance management. She contributes full-time to the strategies taken at a very high level at the firm. Her experience in human resource departments aids her ability to manage projects and adapt to client relationship needs.

This company has consistently high praise across its 32 Glassdoor reviews from current and former employees. You can find recent activity across its social media presence, such as the firm’s Facebook page.

Customer Frontline’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.cfsph.com

LinkedIn http://www.linkedin.com/company/cus-mer-frontline-solutions

Facebook N/A

In addition, you may email them at [email protected]

https://www.glassdoor.com/Overview/Working-at-Customer-Frontline-Solutions-EI_IE2072664.11,39.htm