Daythree

Daythree is an award-winning provider of business processing and contact center solutions. The company is headquartered in Malaysia and has a global clientele. They have been providing information technology and outsourcing solutions to their clients since the first of January 2008. 

The firm has more than five hundred employees, working with a core mission of “redesigning processes to keep them simple and straight.” Daythree’s specialty is maximizing customer experiences through the use of technology, helping their clients become more efficient, with reduced overall costs, and an increased focus on the central pillars of their business. 

The profits of this sole proprietorship are unknown, but as an already established provider of BPO services and a young and energetic company, the future is bright for Daythree.

Daythree is located in Selangor, Malaysia. Their expertise is undoubtedly in the field of automation. By conceiving and utilizing digital strategies to streamline business processes, they help their clients free themselves of the traditional burdens of managing a large business. Daythree has the experience to create comprehensive solutions for large-scale management difficulties you might see in very large businesses and governmental institutions.

Daythree’s comprehensive portfolio of business processing solutions include:

• Comprehensive Contact Center Management and Development
• Customer Relationship Management 
• Robotic Process Automation (RPA)
• Technical Support 
• Helpdesk Services
• Back Office Staffing
• Customer Experience Management
• Customer Retention 
• Social Media Services
• Receivables Management 
• Outbound Contact Management

Daythree’s pricing

Daythree’s pricing will reflect the needs of its clients, and peripheral services will be less expensive than the comprehensive development of bespoke solutions for large-scale problems. When it comes to fast, flexible, and scalable solutions, Daythree has the answers.

Daythree has a focus on Robotic Process Automation (RPA). Today’s business world demands a lot from companies, both large and small. They can’t afford to get bogged down by repetitive tasks. There are places where humans can’t ever be as efficient as a computer. For example, complex data entry is a boring and demanding process. 

Payroll processing, inventory management, and claims processing are all places where there is usually inefficiency. With an innovative approach from Daythree, a client might remove the human from the process and instead let a computer handle the tasks. By doing so, they may realize tremendous overall cost savings.

The prominent executives at Daythree include:

Raymond Devadass (CEO & Founder)

Raymond is the visionary Founder & CEO of Daythree, specializing in strategic management and digital transformation. With a Master of Business Administration in Strategy & Planning and Chartered Accountant credentials, Raymond’s leadership has earned him accolades such as ‘Best Thought Leader’ in 2017 and 2019, and the Technopreneur Excellence Award in 2023.

As President of the Contact Centre Association of Malaysia (2019-2023), he spearheaded constitutional reforms and strengthened governance, enhancing the association’s prominence and fostering robust industry relationships. He also led the publication of Malaysia’s Global Business Services (GBS) Strategy Report for 2022-2027, reinforcing Daythree’s thought leadership.

Raymond’s strategic direction culminated in taking the company public in 2023, marking a significant milestone.

Raymond envisions a future where Daythree continues to drive innovation and deliver exceptional value through cutting-edge process automation solutions, solidifying its position as a leader in the global business services landscape.

Sivanesh Mohan (Senior Director of Strategy & Partnerships)

Mr. Mohan brings over a decade of diverse expertise to propel the Group’s strategic initiatives. Sivanesh is a Chartered Accountant (ACCA) and holds a qualification in Mergers & Acquisitions from Imperial College Business School, London.

Charanjit Kaur (Chief Operations Officer)

Charan is the Chief Operations Officer at Daythree, where she oversees strategic client partnerships and operational excellence. With over 20 years of experience in the CX industry, she employs an insights-based, outcome-driven approach to enhance client success.

Charan began her career in sales in 1999 and transitioned to the CX industry in 2002. She has held various roles, from front desk executive to business analyst, eventually taking on leadership positions that involved managing large teams and complex CX operations in the financial services and telecommunications sectors. Her notable contributions include significant achievements in operational efficiency and team performance.

At Daythree, Charan has successfully expanded her team and strengthened operational capabilities, earning recognition for the company’s growth and innovation. She is a COPC Certified Customer Experience Performance Leader and serves as an active Executive Committee member of the Contact Centre Association of Malaysia, where she shares her expertise with industry peers. Charan’s visionary leadership continues to drive Daythree’s strategic initiatives, positioning the company for sustainable future growth and enhanced market competitiveness.

Chiew Sin Kwang (Chief Digital Officer)

Chiew is the Chief Digital Officer at Daythree. He leads the organization’s digital strategy by integrating cutting-edge technology into business processes, delivering insight-driven and innovative solutions.

With over 20 years of experience in strategic management and digital transformation, Chiew has a rich professional background. He began his career pioneering digital imagery and 3D animation for Malaysian TV game shows and marketing campaigns for large MNCs and GLCs. He has extensive expertise in CX Lifecycle Management, having set up a CX delivery center with over 900 FTEs for a regional telecom organization and achieving targeted CSAT scores for 23 consecutive months.

At Daythree, Chiew established the Travel, Leisure, and Hospitality CX delivery center.  He subsequently lead the Digital Transformation team and founded Daythree’s RPA Centre of Excellence — setting up one of Malaysia’s largest RPA bot farms. Recognized as “Best Digital Transformation Leader” from 2019 to 2021, Chiew’s forward-looking vision and dedication to process automation and blockchain promise a bright future for Daythree.

Daythree’s services are expansive. For example, they can help develop brand awareness, streamline multiple communications platforms into one, and leverage technology to stay in tune with the needs of a client’s customers. And that’s just the tip of the iceberg. Most other BPO companies can’t provide the same array of services.

Daythree’s main headquarters is located in:

Level 8, Tower 7, UOA Business Park. No 1, Jalan Pengaturcara U1/51A, Seksyen U1, 40150, Shah Alam, Selangor

Further, you may virtually reach out the company through the following contact information:

Website https://www.daythree.co

LinkedIn http://www.linkedin.com/company/daythree

Facebook https://www.facebook.com/daythree.co

In addition, you may email them at [email protected] or call +60123156050.

https://www.glassdoor.com/Overview/Working-at-Daythree-EI_IE2412211.11,19.htm

https://www.crunchbase.com/organization/daythree