Elevate Holding

We are Elevate Holding, a leading provider of Business Process Outsourcing and customer experience services in Egypt, serving clients across North America, Europe, the Middle East & North Africa.

Since our establishment in 2019, we have been dedicated to providing top-notch contact center services. Over time, we have expanded our suite of offerings to include a wide range of services such as Omnichannel customer experience, Human Resources Outsourcing (HRO), IT Outsourcing (ITO), Project Management Outsourcing (PMO), Finance & Accounting Outsourcing, Marketing Services Outsourcing, and more. Our goal is to help companies enhance their performance and increase their ROI.

Join us on our mission to elevate your business to new heights

What Elevate Holding offers its clients

At Elevate, we understand that our skilled talents are our most important assets. We believe in nurturing and empowering our employees to deliver premium services to our clients. With a dedicated team of experts, we strive to provide end-to-end solutions that meet the unique needs of each client.

How Elevate Holding outshines the competition

1. Superior Customer Experience
Personalized Service: We advanced tools like Salesforce, Twilio, and Readymode, we tailor every interaction to the customer’s unique needs, ensuring a personalized experience that builds loyalty.

Multichannel Support: With Twilio’s seamless integration, we offer support across phone, email, live chat, and social media, allowing customers to reach us on their preferred platforms.

Proactive Support: By leveraging PowerBI for predictive analytics, we identify potential issues before they arise and reach out to customers with solutions, reducing frustration and enhancing satisfaction.

2. Advanced Technology and Tools
Automation: Readymode’s automation capabilities handle routine inquiries, freeing up agents to focus on complex issues while ensuring faster response times and consistent service.

Omnichannel Integration: Salesforce integrates customer data across all touchpoints, giving agents a 360-degree view of the customer’s history for more informed and efficient support.

Data-Driven Insights: PowerBI provides real-time analytics, enabling us to make data-driven decisions that improve performance and customer satisfaction.

3. Highly Skilled and Empathetic Agents
Training and Expertise: Our agents undergo rigorous and continuous training programs, equipping them with the knowledge and skills to handle customer interactions seamlessly.

Multilingual and Experienced: With multilingual abilities and extensive experience in customer service and sales, our agents can connect with a diverse customer base and resolve issues effectively.

Empathy and Emotional Intelligence: We prioritize empathy in every interaction, ensuring customers feel heard, valued, and understood.

4. Faster Resolution Times
Efficient Processes: Our workflows and Readymode’s automation enable agents to resolve issues quickly, with an average handle time (AHT) well below industry standards.

First-Contact Resolution (FCR): We achieve a high FCR rate, meaning most customer issues are resolved in a single interaction, saving time and effort.

5. Customer-Centric Culture
Customer Feedback Loop: We actively collect feedback through post-interaction surveys and use it to continuously improve our services.

Commitment to Satisfaction: Our agents are empowered to go the extra mile, whether it’s offering a discount, escalating an issue, or simply taking the time to listen.

6. Competitive Metrics and Performance
High Customer Satisfaction (CSAT) Scores: Our CSAT score is consistently above industry averages, reflecting our commitment to excellence.

Improved AHT: For most of our clients, we have significantly reduced average handle times, ensuring customers spend less time waiting and more time getting their issues resolved.

Quality Scores: Our rigorous quality assurance processes ensure that every interaction meets the highest standards of service.

Elevate Holding company structure

We are a medium-sized BPO center, with 3 founder who are the current CEO, COO and CDO

Sample highlight service offering of Elevate Holding

5 Customer service representatives for $4800