Eperformax Contact Centers and BPO

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About Eperformax Contact Centers and BPO

“ePerformax was one of the first contact centers in the Philippines when it was founded in 2002. Located in Makati City, ePerformax strives to draw the line between performance and price. At the meeting point of these two factors is the most cost-effective solution, and this is what they offer to their clients. Their range of services include customer care, change of address, data entry, credit dispute verification, credit balance refunds, third-party quality assurance, patient care and healthcare back office support. They assist clients / customers over phone, email and chat.

ePerformax is headed by Teresa Hartsaw, who was named Distinguished Woman of the Year by Call Center Solutions. She is also the winner of the Call Center Pioneer award by the Call Center Magazine. They provide best in class services to their clients, and are a PCI (Payment Card Industry) certified company. This means that all credit card information that passes through them will be 100% safe. ePerformax continuously trains its employees to deliver the highest level of quality when it comes to customer service. Their Global Communications & Management Academy, which they established in 2008, helps them achieve this goal.

ePerformax thinks differently – it aims to be the best, not the biggest.

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Year started trading: N/A

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Sites in the Philippines: N/A

Main Philippines site: Bacolod

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Size of your BPO: Startup

Price positioning: Low-cost

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