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Overview
Our seasoned leadership team (20+ years of experience) brings a wealth of knowledge and experience to serving each of our customers. We treat our customers as partners by always providing insights to help grow their business in profits, execution of service needs to their customers, and ultimately building brand loyalty.
What ERC Global CX offers its clients
White-glove services are our specialty; we are the top performer for each customer that we serve. Although we may not be the biggest, we pride ourselves on being the best. Our average customer tenure is 8 years. We invest in technology to be able to provide traditional and modern digital and AI-assisted contact center services for Care, Sales, Retention, claims support, back-office processing, with voice, email, chat, SMS, and WhatsApp functionality.
How ERC Global CX outshines the competition
"ERC Global has had the best month and performance from any BPO since we started outsourcing sales with other partners in 2018."
ERC Global CX company structure
ERC Global is a privately owned, full-service BPO with a passion for developing people, partnerships and technology solutions. Our solution is customized and personalized to meet your specific needs.
Sample highlight service offering of ERC Global CX
One size doesn't always fit all. We're happy to discuss your needs. Quantity discounts may be available for 100+ seats.
Headquarters
320 1st Street N., Suite 701, 32250, Jacksonville Beach, FL
Public or Private
private
Seats or staff
2800
Revenue
-
Industries
- Airlines
- Automotive
- BPO
- BPO industry
- Business Consulting and Services
- Consumer Services
- Entertainment
- Financial Services
- Hospitality
- Insurance
- Non Profit
- Payroll
- Pharmaceutical
- Recruiting Staffing
- Retail
- SaaS
- Tech support
- Telecoms
- Transportation
- Travel
Details
Executive
Year Founded
11/22/1999
Countries of fulfillment
- Dominican Republic
- Dominican Republic
- Philippines
Sectors
- Admin Support
- Back Office Support
- Business Compliance
- Customer Service
- Data Analytics and AI
- Finance & Accounting
- Full service BPO
- Human Resource & Legal
- Inbound & Outbound
- IT Services and IT Consulting
- Output-based
- Outsourcing Consultancy
- Retail
- Seat Leasing BPO
- Specialized BPO Vertical
- Telecommunications
Independent
