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HeyDelegate

Overview

HeyDelegate is a premium remote staffing solution that connects businesses with top-tier, experienced professionals in Kenya. We provide flexible, high-quality support across multiple business functions, including marketing, bookkeeping, administrative support, IT, e-commerce, customer service, and CRM management.

Our team members all hold bachelor’s degrees, have at least 4 years of experience, and are compensated at nearly double the local market rate—ensuring that you get skilled, reliable, and motivated professionals dedicated to your business success.

Unlike traditional outsourcing firms, we manage everything—from hiring and training to ongoing feedback and performance oversight—so you can focus on growing your business while we handle the rest.

What Makes HeyDelegate Different?

HeyDelegate offers businesses a smarter way to scale with skilled remote professionals who provide expert support at a fraction of the cost of in-house hires. What sets us apart?

Top-Tier Talent – All our professionals hold a bachelor’s degree and have a minimum of 4 years of experience in their field.
Fully Managed Teams – We don’t just match you with talent and leave. We handle onboarding, training, and continuous performance management to ensure success.
Flexible & Scalable Support – Need to replace a team member? Add more support? We provide 2 to 4 pre-vetted candidates to choose from, ensuring the perfect fit.
Ethical & Competitive Pay – We attract and retain the best talent by paying nearly double the local market rate, leading to higher quality work and low turnover.
A Personalized Approach – Our Kenya-based management team personally oversees hiring, training, and performance, ensuring seamless integration with your business.
How HeyDelegate Outshines the Competition

Hiring a remote team shouldn’t be a gamble. With HeyDelegate, you get a strategic, hands-on approach that guarantees long-term success.

Pre-Vetted Experts – Unlike freelance platforms, we provide carefully screened professionals who are ready to perform from day one.
Tailored Matching Process – You don’t get just any team member; we match you with 2 to 4 top candidates based on your unique business needs.
Managed Success – We handle training, performance tracking, and ongoing support so your remote team integrates smoothly.
Reliability & Stability – Because we invest in our people, our turnover rate is exceptionally low, meaning you get consistent, reliable support over time.
HeyDelegate’s Leadership & Management Structure

HeyDelegate is founded and led by Naomi Munyasya, supported by a Kenya-based management team that plays an active role in:

Recruiting and vetting top professionals
Managing onboarding and training
Ensuring performance through regular check-ins and feedback
Providing a seamless client experience
Our close-knit, hands-on approach ensures that every remote team member is not just skilled but also aligned with your business culture and goals.

What HeyDelegate offers its clients

HeyDelegate offers clients a unique blend of affordability, flexibility, and top-tier talent. What sets us apart is our commitment to delivering premium virtual assistant services by leveraging highly educated and experienced professionals from Kenya. Our VAs all hold bachelor’s degrees and have at least 4 years of experience in their fields, ensuring clients receive expert support. Unlike other services, we pay our team nearly double the local market rate, attracting and retaining the best talent available.
Our managed system also makes us stand out—once a VA is matched with a client, we don’t just walk away. We handle the training, regular check-ins, and continuous feedback, especially in the critical first few months. We’re also incredibly flexible; if a client needs to replace or add a team member, we can do that quickly, with 2-4 pre-vetted candidates for you to choose from. Our hands-on, personalized approach ensures that your team member isn’t just skilled—they’re the perfect fit for your company.

How HeyDelegate outshines the competition

HeyDelegate stands out by offering highly qualified remote workers from Kenya, where we provide talented professionals with limited local opportunities nearly double the local market wage. All of our staff members hold bachelor’s degrees and have at least 4 years of experience, delivering exceptional service at competitive rates. Our personalized hiring process gives you 2-4 pre-vetted candidates to choose from, and we actively manage and train them to ensure they integrate smoothly into your team. Thanks to our fair compensation and supportive environment, we can almost guarantee very low turnover, giving you consistent, reliable support for the long term. This blend of top-tier talent, low turnover, and hands-on management makes HeyDelegate a leading choice for premium virtual assistance.

HeyDelegate company structure

HeyDelegate is owned and led by Naomi Munyasya, the founder of the company. The company operates with a Kenya-based management team that plays a significant role in personally managing the hiring process, team oversight, and ensuring the success of the virtual assistants they provide. This structure allows HeyDelegate to maintain a personal touch while managing team members and client relationships, fostering a close-knit environment focused on quality service and flexibility.

Sample highlight service offering of HeyDelegate

BPO seat leasing for $400 per month.

Headquarters

The Promenade, General Mathenge Road, 00100, Nairobi , Kenya

Public or Private

private

Seats or staff

1-49

Revenue

$1 mil. - $5 mil.

Industries
  • Advertising & PR
  • BPO
  • BPO industry
  • Business Consulting and Services
  • Digital Marketing
  • Ecommerce
  • Financial Services
  • IT Services and IT Consulting
  • Payroll
  • Recruiting Staffing
  • Software Tech/IT
  • Tech support

Details

Executive

Naomi Munyasya

Year Founded

07/19/2019

Countries of fulfillment
  • Kenya
Sectors
  • Admin Support
  • Back Office Support
  • Customer Service
  • Digital & Content Marketing
  • Finance & Accounting
  • Full service BPO
  • Human Resource & Legal
  • Inbound & Outbound
  • IT Services and IT Consulting
  • Software & Application Development
  • Telecommunications
Contact information

+254 703 205144

https://www.heydelegate.com

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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